Rover.com | Pet Sitting Reviews 

35,908
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(35,908)

6,481 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rover is the perfect travel hack!

We tried Rover as a solution while traveling. Instead of boarding at home, we booked a family through Rover at our destination. This was a big unlock for us because we didn’t want to be too far from our puppy who is only 10 months and still learning but he couldn’t stay at our hotel and we were busy with events all weekend. We found the perfect family who met his needs - lover boy doesn’t want to crate but does want other dogs to cuddle and play, etc. Pretty sure it was the best weekend of his life based on the photos we got. It was the perfect solution for us. And so easy!! We even saved money compared to boarding at home.

5 October 2026
Rated 1 out of 5 stars

This company is horrible

This company is horrible! They don't have a phone and all the people that answer the phone on their service and emergency line are foreigners who do not speak clear English. Stay far away from this company if you don't want all communication is with people not in the US that you cannot understand!

6 October 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Mark, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Ryan

Rated 5 out of 5 stars

Great experience

Great experience. I needed last minute. Dog sitter was excellent, right on time and very friendly. This is a great app!

5 October 2026
Rated 5 out of 5 stars

Rover was great

Rover was great. Easy website to use & book my week of care for my dogs, but it was my dog walker Bradley who was the real star. We met w/ him & immediately knew we had the right person.
We booked for Bradley to come by twice a day, feed & walk our dogs and he did so as well as just spent time with our dogs. He communicated each day but not too much. Just enought to let us be assured they were being taken care of. I will 100% use Bradley with Rover again.

5 October 2026
Rated 1 out of 5 stars

I expected Rover to provide more protection for sitters. Very disappointed.

I expected Rover to provide more meaningful support when something went wrong during a booking.

During a stay, a dog caused property damage after being left alone briefly. I notified the owners, documented what happened, and contacted Rover for assistance.

I was ultimately told that the damage did not qualify for reimbursement because it fell below the Rover Guarantee threshold. I also came away with the impression that there are several limitations and conditions that can affect whether a sitter receives any protection at all.

I understand that Rover has terms, exclusions, and reimbursement limits. My concern is that the level of protection a sitter may believe they have can feel very different once an actual problem occurs.

I tried to handle the situation responsibly and communicate clearly, but I still felt unsupported by the platform.

Anyone considering becoming a Rover sitter should read the Rover Guarantee closely and understand exactly what property damage is and is not covered before accepting bookings.

1 October 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi, thank you for sharing your experience. We're sorry to hear that the booking and claim outcome weren't what you were hoping for. To help clarify, coverage under the Rover Guarantee can be found at https://www.rover.com/terms/guarantee/ and our 24/7 Rover Support team is available at 888-453-7889 for any outstanding questions you may have. -Ryan

Rated 5 out of 5 stars

Rover works

Rover works! Great sitters nearby wherever we go. Never had a bad sitter. Dog is always well cared for. Really a lifesaver when you travel with your dog.

4 October 2026
Rated 5 out of 5 stars

Definitely worth it

Did not even know about Rover until the need arose, and it was a godsend once I used it. My sitter was amazing and kept me in touch with pictures and texts until we picked him up. Highly recommend if you need a sitter

5 October 2026
Rated 5 out of 5 stars

Summer did an excellent job with our…

Summer did an excellent job with our pup! She did a great job of communicating with us before, during and after her visit with him!

She also adjusted her schedule to avoid the rainy weather that was coming in! That was particularly appreciated as an overly wet dog is rarely a good thing.

3 October 2026
Rated 5 out of 5 stars

My cat was cared for at home in her…

My cat was cared for at home in her familiar environment. She is a former barn cat and very afraid of dogs, so staying at a petsitter with dogs and other cats around would have upset her. She was checked on daily; given food and water and snacks and litter box cleaned; and had daily photos to show how she was doing. Loved it; now I can travel without worrying about Miss Kitty!

4 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look