Rover.com | Pet Sitting Reviews 

36,026
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and pet sitters for providing loving, professional care and sending regular daily updates that offer incredible peace of mind. Consumers also mention that the easy-to-use application makes scheduling simple and allows secure communication without sharing personal phone numbers. However, some customers also noted that customer support was unresponsive and failed to properly address serious safety concerns or resolve reported issues. A few other people also felt disappointed when certain caregivers lacked proper attention, did not fulfill promises, or left animals unattended during visits.

What people talk about most

Staff

People report high satisfaction with staff, noting that sitters are friendly, caring, and provide excellent... See more

Service

Reviewers highlight positive aspects of service, noting that sitters are reliable, communicate clearly with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers noting that representatives were... See more

Application

Reviewers mention positive feedback about application, highlighting that the platform is easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rover came through for me when I suddenly needed a cat sitter on a very short notice. Rover website was easy to navigate and offered profiles of several cat sitters, even in my small town. Each sitt... See more

Rated 5 out of 5 stars

We enjoyed our 10-day cruise to Mexico from San Francisco, knowing that our dog was being taken care of by a loving family. Lucy went above and beyond the extra mile, walking our dog twice daily and s... See more

Rated 5 out of 5 stars

Carol was very friendly and our dog Allie was wagging her tail right away when she first met Carol. Carol was very quick to communicate and sent us pictures and videos often to reassure us that Allie... See more

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(36,026)

6,594 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend!

Shelly and her husband took our dog while we were out of town. Our dog seemed to do very well there. Our dog was well taken care of. A walk at the park, letting our dog outside for fresh air, giving us regular updates, etc.

Very pleased and highly recommend!

17 October 2026
Rated 5 out of 5 stars

I was worried about leaving my dogs…

I was worried about leaving my dogs with strangers, but they were very nice and the dogs came back healthy and happy. I already set up another time to use. The reviews from others made me feel much better about it and they were right.

6 October 2026
Rated 5 out of 5 stars

Instant Confidence

Kim was immediately kind, welcoming to my dog, Annie, and me upon our arrival at her home. She asked great questions and listened to my anwers about Annie as well as my instructions about feeding and other minor concerns as Annie is a senior dog. I felt comfortable right away and knew Annie would be in good hands for the next week.

3 October 2026
Rated 1 out of 5 stars

Good experience, until something goes wrong, then all bets are off

Good experience for the most part, though their customer service was very rude, unhelpful, and passive aggressive.

The sitter I hired through their site seemed to have forgotten a drop in visit on one of the days, since they didn't check-in on the Rover app, and naturally I was horrified as to what that might mean for my cat who was home alone waiting for his food and water.

After contacting Rover, instead of making an effort to ressolve the issue directly with the sitter asap as it was literally a live or death situation, they went through the motions of "have you tried calling your sitter?" and "please contact your sitter directly".

The sitter eventually returned my calls and messages after a few hours, allegedly claiming she "forgot to check-in, but did actually do the visit" though there is obviously no way of verifying this since she didn't upload any new pictures either, so she very well may have not done the visit all together!

I'd recommend other sites if customer service is really important to you. I think Rover is the Uber of pet sitting apps as far as that customer service and reliability goes.

25 September 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi there, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at +44 8082 812524. -Ryan

Rated 5 out of 5 stars

Alexis was the absolute best first…

Alexis was the absolute best first experience with a pet sitter! My cat and I has never been apart for more than two nights. Onyx was frightened and would not eat the first couple of days. Alexis kept me posted with videos and text messages several times daily. When I picked her up, she ignored me and was clinging to Alexis momentarily. LOL!

16 October 2026
Rated 5 out of 5 stars

Brooke was professional

Brooke was professional, competent and handled dogs and cat with care and compassion. She communicated daily and gave us a very stress free vacation!

16 October 2026
Rated 5 out of 5 stars

I got lucky and had a great petsitter

I got lucky and had a great petsitter for my puppy! She cleaned my apartment well before leaving, too. It was great to come home to clean dishes, fresh sheets, and a calm dog. Rover took the stress away from boarding at a vet's office or a boarding facility that might have reactive or sick dogs, and I could keep my puppy at home where he is comfortable.

16 October 2026
Rated 5 out of 5 stars

Rover.com is very easy to use and has…

Rover.com is very easy to use and has proved to be trustworthy. I like their policy of disguising phone numbers between the sitter and client; it provides a layer of discretion and privacy. It was very easy to make payments for one booking and cancel another booking. I found highly rated sitters quickly and was able to find a very professional cat sitter through the site.

7 October 2026
Rated 3 out of 5 stars

User experience and customer service are lacking

I have had a good experience with sitters but the customer service of Rover isn't great and the site and app are frustrating and difficult to navigate.

9 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Karolyn, we're sorry to hear that this was your experience with Rover and our App. While this is not the typical Rover experience, we take feedback seriously. Our Support Team continues to be available to support you 24/7 at 888 453 7889. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Ryan

Rated 5 out of 5 stars

Jordana was truly wonderful

Jordana was truly wonderful with Marley for the entire week that she took care of him. Marley became very fond of her as well. It was a great first experience with Rover, I will definitely continue to use the services.

13 October 2026
Rated 5 out of 5 stars

We needed someone very last minute and…Rover Review

We needed someone very last minute and Rover had a lot of people to choose from. And I feel they were all good candidates! Rover made it easy to find and book a sitter for our 2 dogs. Good communication from Rover and excellent communication with Luca who took amazing care of our dogs.

8 October 2026

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