RotsvastReviews 

457
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

This is our second time renting from the company and we’re really happy. Dealing with Siegrid has been brilliant; she’s professional and friendly, and responds quickly to any queries. We’re very happy... See more

Rated 5 out of 5 stars

Siegrid is very helpful and from A - Z the rental process was fantastic. Always there as a point of contact. Check out process was smooth and very flexiblly organized.

Rated 5 out of 5 stars

I had a very positive experience with Rotsvast Nijmegen. The team was professional, responsive, and very helpful throughout the entire rental process. Communication was always clear and fast, and the... See more

Rated 1 out of 5 stars

This agency does not care about tenants at all. They side with landlords – even when the property is illegally divided and in terrible condition. We’ve had constant issues (leaks, mold, broken pip... See more

Company details

  1. Real Estate Agency

Written by the company

Verhuur, verkoop en beheer van Vastgoed Vastgoedbeheer via Rotsvast Overweegt u om één of meer woningen te laten beheren? Rotsvast is al meer dan 30 jaar gespecialiseerd in vastgoedbeheer. Als vastgoedbeheerder kunnen wij u compleet ontzorgen bij het beheer van uw woonpand(en). Zo heeft u ook na het verhuren van uw woning geen omkijken naar beheer, onderhoud of contact met de huurder. Wat is vastgoedbeheer? Bij vastgoedbeheer laat u een woning beheren door een vastgoedbeheerder. Een vastgoedbeheerder als Rotsvast is als het ware een tussenpersoon die werkzaam is namens de eigenaar van de woning. Er zijn verschillende vormen van vastgoedbeheer. Zo is er financieel beheer en technisch beheer. Wanneer u voor beide vormen van beheer kiest, wordt u compleet ontzorgd en heeft u geen omkijken naar de woning. Voorbeelden vastgoedbeheer Financieel vastgoedbeheer Bij financieel vastgoedbeheer ontzorgen wij u bij alle administratieve zaken omtrent het pand. Denk hierbij aan het opstellen en innen van huurfacturen, bewaken van huurachterstanden en het doorvoeren van huurverhogingen. Wij verzorgen daarbij heel het incassotraject, zelfs tot aan de eventuele inschakeling van een gerechtsdeurwaarder. Dit zijn alle financiële vastgoedbeheertaken die wij uitvoeren: • Huurfacturen verzenden en incasseren, inclusief de financiële afhandeling. • Periodieke administratieve huurafrekening verzorgen. • Bewaken van betalingen en huurachterstanden. • Verzorgen van eventuele aanmaningen (zelfs inschakeling van een gerechtsdeurwaarder). • Verrichten van betalingen met toestemming van de verhuurder. • Verzorgen van huurverhogingen inclusief schriftelijke kennisgeving. • Administreren en doorbelasten van gemeentelijke belastingen aan de huurder. Technisch vastgoedbeheer Bij technisch vastgoedbeheer ontzorgen wij u bij het onderhoud van de woning. Dit gaat verder dan alleen een lekkende kraan. Zeker bij grote wooncomplexen zijn er veel toeleveranciers waarmee servicecontracten onderhouden dienen te worden. Onder technisch beheer vallen zaken als brandveiligheid, onderhoud, facility management en energiemanagement. Uiteraard zorgen we dat alles voldoet aan de juiste wet- en regelgeving. Dit zijn alle technische vastgoedbeheer taken die wij uitvoeren: • Aanspreekpunt voor alle onderhouds- en herstelwerkzaamheden, klachten en storingen. • Verrichten van (periodieke) inspecties en inspectierapporten opstellen (maatwerk). • Offerteaanvraag, opdrachtverstrekking en controle op uitvoering onderhoud. • Servicecontracten vergelijken, afsluiten en onderhouden met toeleveranciers (gas, licht, water, e.d.). Rotsvast als vastgoedbeheerder Vastgoedbeheerder met meer dan 30 jaar ervaring. Rotsvast onderhoudt al het contact met de huurder, u heeft nergens omkijken naar. Rotsvast treedt op als toezichthouder en gaat om met problemen, klachten en vragen. Rotsvast biedt alle mogelijke vormen van vastgoedbeheer. Rotsvast is bekend met alle wet- en regelgeving. Rotsvast heeft een brede kennis van de vastgoedmarkt. Kosten van vastgoedbeheer Voor technisch en financieel beheer rekenen we een percentage van de huur. Wij geven u graag persoonlijke informatie over de kosten van het vastgoedbeheer voor uw woning. Uiteraard is het ook mogelijk om meerdere woningen bij ons onder te brengen voor vastgoedbeheer. Heeft u een groot aantal woningen? In dat geval maken we samen met u afspraken op maat.


Contact info

3.8

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(457)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service, flexible and quick feedback on questions.

10 November 2020
Rotsvast logo

Reply from Rotsvast

Dear Bart,

Thank you for your positive review! We hope that we have found you a nice tenant and looking forward to work with you in the future again.

Kind regards,

Rotsvast Den Haag

Rated 5 out of 5 stars

Great experience - fantastic services

I let my apartment to be rented out via Rotsvast. Already during the introduction meeting I have been impressed how professional and well organized the employees of Rotsvast are. I have been guided through the whole process and consulted/advised as on legal as on simple rental queries from landlord perspective. The team of Rotsvast works very efficiently, they are very approachable and pleasant to work with. Thank you!

4 November 2020
Rotsvast logo

Reply from Rotsvast

Dear Olga,

Thank you for your kind words and positive review. It was a pleasure renting out your property!

Kind regards,

Rotsvast Den Haag

Rated 5 out of 5 stars

Recommended

Hi All! I am an expat from Hong Kong and my experience with Rotsvast is quite pleasant. I wish to find an appartment before I arrive the Netherlands so I am trying to look for an agent who can do the entire process through internet. Everything is quite smooth (e.g. contract signing, video viewing and inspection report. )

And one thing good is that the agent Shirley is willing to arrange check in with me on a Sunday, in which I really appreciate.

Overall very good experience!

27 October 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Dear Jacky,

Thank you for your positive review and kind words.

Kind regards,

Rotsvast Den Haag

Rated 5 out of 5 stars

Kathinka was amazing

Kathinka was amazing, helpful and very professional- Thanks alot

1 September 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Thank you for your kind words and positive review! We are happy to have helped you find a home quickly and wish you all the best in your new home.

Kind regards,

Rotsvast Middelburg

Rated 5 out of 5 stars

Rented an apartment from the company

Rented an apartment from the company, the staff is very friendly, helpful, fast. We were able to move in within 3 days after finding the apartment on their website. The whole process was smooth, professional and they deserve the 5 stars.

24 August 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Thank you for your kind words and positive review! We are happy to have helped you find a home quickly and wish you all the best in your new home.

Kind regards,

Rotsvast Den Haag

Rated 5 out of 5 stars

My experience working with Rotsvast

My experience working with Rotsvast, particularly Robert Kraaij, was excellent! Robert provided timely responses via email to all my questions about renting a unit at Oudenoord 384. He was professional in his interactions with me and was very organized in dealing with the paperwork. I have already referred one colleague to him and would be happy to refer others. If you are looking to move to Utrecht, do not hesitate to reach out to Rotsvast.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. They helped me through the entire process of renting a house, visiting, receiving the house and also setting up the utilities. They took care of everything, with great deal of professionalisms and also kindness. An excelente service, and they continue to help me until now!! I would definitely recommend this company.

16 July 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Thank you for your positive review and kind words Esteban! Kind regards, Rotsvast Den Haag/Leiden.

Rated 5 out of 5 stars

High service quality at Rotsvast!

In mid-May 2020 I commissioned Rotsvast Verhuur & Vastgoedbeheer to rent out my house, which was successfully rented out within two months. I am very satisfied with the service quality of Rotsvast intermediary company: warm, sincere and professional! I highly appreciated and acknowledge!

14 July 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Dear ms.,

Thanks for the wonderfull words and we expect you to have a good rental period in the upcoming years.

Regards,

Rotsvast Zoetermeer

Rated 5 out of 5 stars

We recently rented a house through…

We recently rented a house through Rotsvast and found everyone we dealt with very friendly and helpful. They made the process very simple. Dankjewel :)

9 June 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Dear Johanna,

Thank you for your trust and kind words. We wish you lots of happiness in your new home!

Best regards,

Rotsvast Den Haag/Leiden

Rated 1 out of 5 stars

This is very sad

This is very sad, because the contact was limited to signing the contract and now to information about the increase in rent. That's the service.

2 May 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Dear ....,

Very sad to hear. Despite, we hope you have a pleasant stay in your house.

Kind regards,

Rotsvast Middelburg

Rated 5 out of 5 stars

Great service

Great service. According to me and our company the best in town

2 April 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Thank you for reviewing our company!

Rated 5 out of 5 stars

We had such great help from Kathinka…

We had such great help from Kathinka and everyone in the Middelburg office. It's much appreciated!

20 March 2020
Unprompted review
Rotsvast logo

Reply from Rotsvast

Thank You for this nice message!

Bedankt voor de mooie recensie en wij kijken uit naar een mooie voortzetting van onze samenwerking!

Rotsvast Middelburg

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