RotsvastReviews 

My experience with Rotsvast was amazing. They support me to find a beautiful apartment, I am falling we love with it. Luuk, Els and Niels are incredible, they really do a good job to support the expats that has a lot of difficult to find a nice place to live. They did videocalls, recorded videos about the apartments, they expressed the real opnion about what's the best choise to make, they support in everything. Thanks so much!!!

Very reliable agency with great employees! I had a very nice experience, fast communication, and on point. Big thanks to Julia and the whole team in Tilburg!

Given the fact that is really difficult to find a place to live, especially for expacts and the period I was searching for, I can say that they did good job for finding a small , cheap studio with shared kitchen and washer for me. Miss Kim was nice and polite. As for the studio at first, I was kind of hesitating at the beginning. I bringed also dutch colleagues to see it, and they assured that was an okey studio. For now on I have contact only with the house managing agency of the landlord which I dont think is a good idea in general. I am not living in the studio long enough to make a good conclusion .For now 5 out of 5 for miss Kim that really helped me find something affordable to live in only 2 weeks.

Perfect Match!!!
We were almost giving up, when we entered the office and were so happy leaving with a renting contract!!!! Mohammad and his colleague attended us very professional, very competent and friendly. So far only thumbs up !!!!👍🏻 👍🏻👍🏻

Sammy is show apartment nicely and every details of apartment and he is also very nice

Unequivocally the worst.

This is, unironically and undoubtetly the worst real state agent I have had the displeasure to meet.

Throughout my stay in their property I have been nothing but kind and serving to both the landlord and the real state agents, this has not been reciprocal.

The property was delivered to me filthy, with cockroaches coming out of the kitchen closet, when asked if they could clean it this was the response: "The owner is never going to agree with it".

The shower never worked well, the landlord made no effort whatsoever to fix the house in any capacity. 2 years later the window that was leaking when it rains, still leaks.

When I delivered back the apartment, it was labled as "unnaceptable", even though it was far more clean than what they had delivered to me.

And the cherry on top: They took over 3.5 months to return my deposit. The first excuse was "we have to wait for the yearly energy report". Once that was received I heard nothing from them for weeks. Until I threatened with legal action no updates came through.

Avoid them at any costs, it will save you a lot of discomfort. I am never crossing paths with these people again!

Perfect! Very high level of services provided, precisely defined information, very helpful people. I recommend it with all my heart.

I lived in a house that was managed by Rotsvast for a year and a half. They were polite and professional while showing the house to new tenants while I was still living there. However, when I moved out, the landlord didn't want to give me my deposit back. Thankfully, Rotsvast helped me out by appealing to the rules, and in the end, I got my money back. I want to thank Robert and the whole team in Utrecht for their help.

Rotsvast is excellent when it comes to finding the home, they will help you properly throughout your search and will assist you at every step. Best thing was the good and fast communication between the realtor.

Kind employees, very professional, attentive and responsive to our needs. Would absolutely recommend trusting them to find an apartment in The Hague.

I had left my keys home and locked myself out. They came within 1.5hrs after calling. Glad it was sorted fast. In general response time is quite low for day to day maintenance of rented property as well.

Hi,

Me and my wife recently got relocated to Maastricht. We were anxious on getting a suitable environment for us. We started reaching out to many websites and pages for help, but no luck.
Then I decided to visit Rotsvast office as it was near by my office. This is was the best decision so far as we not only found a house for ourselves but handled the process remotely without being physically present for the process.

Overall thanks to Ingrid and team for finding us Home. :)

I 100% recommend Rotsvast as an agency, if you want to find a really nice place to live, in very friendly prices.
Also, the staff there is very kind and willing to help you anytime, especially Mr. Ismaeel that helped me in my case.
They always have time to help you efficiently and make your stay in Maastricht easier and more relaxing.

AVOID THIS AGENCY
I have rented an apartment in Heerlen on February 1st 2022. Delivery was very fast because agent was in a hurry and I entered an apartment that wind was blowing through each and every window. Double glazing seems to be an unknown word for this part of the country. Unfortunately, I came from abroad and as I urgently needed a place to stay, I saw the apartment from video call (I do not recommend anyone to do the same). Walls very badly painted, cheapest (by far) quality on the tiles, a crack on the glass of the front door and many many other things that I swallowed since I had signed 1 year contract.
The year passed and I had to relocate to another country. I informed them 2 months ahead. And to my great surprise they want to keep 1072 euros from the 2 months deposit (eventually I found out that I was paying Amsterdam price for...Heerlen) because the owner decided that I destroyed everything in his "luxurious" property! He charged 140 euros for a blocked sink (which was not blocked and it was not mentioned in the end inspection protocol), 210 euros to repair the kitchen drawer (surprise, surprise, also not mentioned in the end inspection) and 336 euro for having 2 people cleaning. Well the funny thing is that I cleaned the apartment but during the end inspection they discrovered a small corner in the cabin shower with calc and some dust in the bedroom.
I am giving one star to Rotsvast first of all because they did not protect me at all. I was in a hurry to leave and they came for end inspection 1 day before the truck would arrive to pick up my things. The guy took some photos and did not warn me if he saw something that he didn't like. Then I left and they went few days later to make the final inspection which came like a huge surprsise for me! I had left some almost new furniture that did not fit the track and asked them if they could help as the transporter would send another track few days later. They informed me that owner threw away my things. Well, allow me to be a bit suspicious because the owner had bought another apartment in the first floor and I wouldn't be surprised if I see there the wardrobe, the Bo concept leather couch and the almost new washing machine-dryer.
But what I do not tolerate is that owner of the apartment that I was renting, issued an invoice from his company to rotsvast claiming the damages that he fixed. Ande they were not ashamed (or they thought me as an idiot?) to claim 1072 euro from the deposit based on an invoice issued by the owner...
I guess it is clear why you should avoid this agency...and I have all the evidence to support my claims.

WORST realestate agency in The Netherlands. I would give 0 starts but it doesn't have that options.

I am a high skilled imigrants, who rented a good property and the contract terms with Rotsvast are absurd.
If anyone wants more detail on the HORROR show that it is to rent with Rotsvast please do not hesitate in contacting me, I will be glad to send you all the emails and meaningless responses I received, so here is a short glimpse of what is happening:
I am being charged upon delivery for:
- Inventory costs that is not foreseen in the contract
- Being charged for Cleaning fee that is not right, because the handback viewing was made, and the inspector checked the cleaningless
- Being charged for extra energy costs that Rotsvast refuses to show me the calculations (By the way, Rotsvast did not allow me the option of having a energy contract on my name)

Absolutely horrible service. We committed to an apartment and had a plan to move forward for an agreed upon price. They ignored us and our calls for days, showed the apartment to others when they told us it's off the market and gave it to someone else.

Horribly unprofessional and didn't communicate properly. Will never work with this group again.

The positive reviews I see here are right, when concerning on how easy the process of getting a house was. They are good at sales.

They are bad at customer service. The experience while living in the rented house is very bad and specially at the end was really bad.

- Rotsvast (at least Utrecht branch) is DISHONEST:
This company actively CHARGED EXTRA for my deposit for repainting the walls (a value close to 1000€). I got photos and confirmation, 3 months after leaving, from the new tenants that they didn't paint a single square meter. I also had an agreement with Rotsvast and the new tenants (which I got for them) that they would keep the walls as they were and be responsible for them (this also happen between me and the previous tenant).

- Rotsvast is INCOMPETENT:
There were some problems in the place where we lived, mostly old pipes that were leaking to the downstairs neighbor. They took forever to send someone and completely messed up the first appointment date and hour. Also, they take forever to answer important emails and they use a "call center". Most of the time the responsible department is not there and they will leave them a note to call back, but they never do.

Edit: Response to Rotsvast reply:
"Dear Pedro,
The apartment had to be painted, we discussed this with the new tenant which was introduced by you, he showed us the damages during the switch as you were not even there. Meanwhile we told you we are waiting for a quote instead of charging you the standard price per m2. In the end this saved you 20% on the total bill."

- The tenants themselves told me a different story at the time
- I call one of your agents after the switch and was informed that everything was fine with the walls. Now it changed?
- A quote for the walls took 4 months? And you charged our deposit before even painting or giving a proper invoice. Thus, its an illegal fictional charge.

Stop gaslighting people please. Thank you!

As an expat and freelance designer, searching for an apartment in the Netherlands, it is not the easiest process. With that being said, Sanarya at Rotvast Maastricht has made this process extremely simplified and seamless. I recommend her and Rotvast for anyone searching for an apartment in the Netherlands. I hope to work with her again when it comes time for me to move in the future.

The service was extremely helpful in finding a place, as the agency's connections are a massive help in this regard; the people are very friendly, thoughtful and super commited.

Had a very great experience with Rotsvast. Frank from the company had understood my requirement and desperate need of finding a house asap. He scheduled an in person meeting and showed us the house. Arranged everything end to end very smoothly and ensured our move in experience was pleasant. Must recommended. As an expat I very thankful to RotsVast for their service.

Edit : 28th oct 2024 - Things were good during the house hunt. When we left the house, the agency along with landlord try to seize our 2 months deposit without a proper reasoning. We lived in the house for more than a month in peak winters without Boiler working, no one came to fix and ignored our calls. Finally when I warned of legal notice they returned my deposit. At the end they promised to sell my furniture to next tenant, but didn't pay me any money. They are money sucking vampires.