RosemaryDollReviews 

The way you handled things when I reached out to you to give you my problems for that I am grateful

I ordered a product from Germany stock that was supposed to be sent to one of the Italian islands. I was assisted from the very beginning, with great care, every step of the way. Unfortunately, due to the terrible DHL service, the first shipment was lost, and after several attempts to recover the package, I decided to request a refund. RosemaryDoll immediately processed the refund, adding an additional $100 in recognition of the stress I'd experienced over the month-long search for the package. Shortly thereafter, the same doll model was reserved for me as soon as it arrived in Europe, and we repeated the order and shipping process. This time (with a different shipping company, not DHL, of course) it arrived in less than a week. The package arrived in excellent condition, and the product was perfect and intact. Even after shipping, Sue, the customer service representative who assisted me from the beginning, made sure everything was OK. As soon as I reported a small problem with eyelashes falling off, she immediately sent me the glue to fix it, at their expense. I'm very satisfied with their service; I was worried I'd be ripped off, but instead they've turned out to be one of the best sellers I've ever dealt with. My only complaint is that for European customers, direct customer service hours are during Chinese business hours, so you often have to wait 24 hours for a response. Sometimes I've had to push for a response, but it always arrives promptly. With a dedicated customer service team for European business hours, this seller would be perfect!!

The accessory that cleans and dries doesn't work. To me, it is the most important thing to clean well after play, but it doesn't work. Can I get my money back?

The Rosemary Doll is very good. Their response and update the order status are very helpful.

I reached out with concerns for my order and Chloe was able to quickly and easily dash those concerns. Chloe continued to check in and keep me informed for each step of the process of my order, which I received in fantastic condition. The product I received not only met my expectations but surpassed them. Overall I am truly happy to have had this shopping experience.

Damaged product received.

Very Happy with the service, did a great job and everything was clear. Also all the extra goodies you get are very nice.

The team/Candy were very attentive made the entire process easy and were able to answer questions and assist with any modifications I may need.

Great communication, fast shipping, and great product!

The delivery was fast, the packaging very good. The customer service was in contact for the delivering process and answered questions immediately.
A very professional experience!

The end to end purchase process was smooth and supported.

It takes a few weeks for order fulfillment, especially for the incorporation of added features. That time period included updates and verifications.

The ultimate delivery was similarly well managed, with the ability to track the order.

Note - heavy product. The taller your item, the more ready you should be to lift.

Like a lot of folks, I was worried it was a scam. It was not. Summer and Raven were my order handlers; they answered my questions thoughtfully and accurately with courtesy at all times. Once the order was confirmed, I got factory photos of my order to look over. A couple of weeks later, it was delivered as promised; No cheap imitations, no run around, no seconds.

Very high quality, delivery quite quick and very professional. Highly recommend

Very good and fast.

Customer service was excellent! When ordering I did make a mistake however the person, Candy, with Rosemarydoll worked with me to solve the issue. It took 5 days to receive the doll.

Very easy transaction and great customer service from review before shipping all the way up through delivery.

Due to a shipping mishap Rosemary staff specifically Candy has worked tirelessly to fix the issue. Candy has gone above and beyond to make things right.

I have ordered (and already received) a custom variant of the 159cm/5ft3 H-cup Silicone Sex Doll – Hailey (ROS Max Head R12) from Irontech/RealLady company

One of the major part of the excellent experience with RosemaryDoll is their customer support. Namely Sue - communication, provided information, ability to communicate with factory and useful help with setting details of the order was simply top tier level of the customer support.

I did a lot of research before deciding to order with Rosemary Doll. I could tell based on their website that they care about their customers and provide a LOT of information and resources to help people make the best decision, including how to avoid scams. After placing the order, I was in regular contact with their customer service rep Candy throughout the process, and she was incredibly helpful and responsive. When the doll was being made she kept me up to date on the status and encouraged the factory to prioritize my order. Before they shipped, they sent me photos to review and I noticed the eye color needed to be fixed, which they corrected. I also noticed the hair wasn’t quite the same as the website photos, so they provided me with a free wig to make up for it. When the doll finally arrived, I was blown away by the realism. It was better than I imagined and everything I ordered was included. However my doll was supposed to have an anal cavity but they weren’t able to add that because I ordered auto-sucking vagina. This was a disappointment but Candy was very considerate and responsive and was able to refund the auto-sucking vagina add-on as a gesture of apology. I am very happy with Rosemary Doll’s customer service and would only order with them in the future.