Banner for RosemaryDoll

RosemaryDollReviews 

2,122
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, friendliness, and prompt responses to inquiries and concerns. Many appreciate the professional and courteous approach, with staff members going above and beyond to ensure satisfaction and provide regular updates on orders. The products themselves are frequently described as high quality, accurate to online descriptions, and exceeding expectations, with many consumers expressing satisfaction with the detail and realism of their purchases. However, some customers also noted issues with product quality, such as broken parts, surface defects, or features not working as expected, attributing these problems to the manufacturer rather than the company's customer service. Additionally, a few people experienced delays in order delivery and felt the production time was too long, leading to concerns about the product's condition upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceptional,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

People report positive experiences with the ordering process, often highlighting the ease and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a XT full sized Doll and a Top CYdoll head from RosemaryDoll with some initial options configuration. But after more research I wanted to make small changes to it. Candy was my agent and she... See more

Rated 5 out of 5 stars

Rosemarys is my go to for companion dolls. I have purchased several and they are very responsive to emails and any questions you might have, They have good contacts with all the manufactures and can... See more

Rated 5 out of 5 stars

Rosemarys is always my preferred vendor for dolls. They have a gigantic selection and are very responsive to emails and have good contacts with all the manufacturers. Bast pricing also. I wouild not... See more

Rated 5 out of 5 stars

The doll I ordered was exactly as it looked when I first saw it on the site . The detail was amazing . And Chloe ; who handled all the shipping information ; was also very helpful with any questions... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Doll Store

About RosemaryDoll

Written by the company

RosemaryDoll: Ranked first in sex doll sales, ranked first in customer satisfaction – your top choice for authentic, high-quality sex dolls.

RosemaryDoll gives you the most realistic & best sex doll to satisfy all your wild fantasies! Build and customize your lifelike sex doll at RosemaryDoll!

🌴Summer Sale 2026: Epic Deals, Exclusive Rewards!

Written by the company

Extra 10% OFF Everything* Coupon: SU26
Now, we’re so happy to inform you that our 🔥 Summer Mega Sale 2026 has started! We have prepared unbeatable giveaways (Summer Sale Special Gifts – FREE 2ND HEAD, Free RosemaryDoll TPE/Silicone Care Kit ($99), FREE UPGRADE BODY ADD-ONS* & Premium Outfit For FREE) for you. In addition, every order will be offered an extra 10% discount!

100% Authentic Guarantee

Free Shipping Worldwide & 24/7 Support

Free Shipping Worldwide & 24/7 Support

RosemaryDoll is an international and professional adult doll vendor. We’re the officially authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, YL, SE and etc.

All of the branded sex dolls you purchased on rosemarydoll.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. Also, we are an approved and verified sex doll vendor on TDF. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.


Contact info

ROSEMARYDOLL VIP CLUB

Earn points when you shop sex dolls, and get exclusive discounts!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,122)

547 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service Was Everything I Hoped

I did a lot of research before deciding to order with Rosemary Doll. I could tell based on their website that they care about their customers and provide a LOT of information and resources to help people make the best decision, including how to avoid scams. After placing the order, I was in regular contact with their customer service rep Candy throughout the process, and she was incredibly helpful and responsive. When the doll was being made she kept me up to date on the status and encouraged the factory to prioritize my order. Before they shipped, they sent me photos to review and I noticed the eye color needed to be fixed, which they corrected. I also noticed the hair wasn’t quite the same as the website photos, so they provided me with a free wig to make up for it. When the doll finally arrived, I was blown away by the realism. It was better than I imagined and everything I ordered was included. However my doll was supposed to have an anal cavity but they weren’t able to add that because I ordered auto-sucking vagina. This was a disappointment but Candy was very considerate and responsive and was able to refund the auto-sucking vagina add-on as a gesture of apology. I am very happy with Rosemary Doll’s customer service and would only order with them in the future.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Original doll unavailable

The doll I originally ordered wasn't available, so they patiently helped me through picking a replacement. I'm very happy with what I ended up with.

12 February 2026
Rated 5 out of 5 stars

I made a request to get an additional…

I made a request to get an additional head with a particular hair style and they worked with the manufacturer and got me the head at a discount from the factory in short order. I haven't received it yet but the process was done very quickly and smoothly for something that was out of the ordinary. Very responsive customer service

19 February 2026
Rated 4 out of 5 stars

I’m satisfying with rosemary doll’s…

I’m satisfying with rosemary doll’s order process and feedbacks at any questions. She arrived my house about a month. I inspected the doll’s outfit quality and it was good. But when I’m enjoying with her,I found that virgina and anal’s depth and shape was different when i ordered option. I ordered short 12cm and narrow holes option, but doll’s was not. It’s too deep about 18cm and wide especially anal hole.So I’m searching for the ways to enjoying with her.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

It wasn’t what I was expecting with the…

It wasn’t what I was expecting with the silicone smell after washing it more the first be twice wouldn’t do it for deep cleaning & I feel like wasted money on the doll wasn’t meeting my satisfaction & it’s honestly a huge waste of my money I’m gonna throw it away.

12 February 2026
RosemaryDoll logo

Reply from RosemaryDoll

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that the product you purchased is a TPE torso doll from Tantaly, not a silicone product. TPE material can sometimes have a natural odor, especially when new, and proper cleaning and airing may take a bit more time to fully reduce it.

That said, we completely understand your disappointment, and your experience is important to us. We strongly encourage you to reach out to our customer support team so we can better understand the issue and assist you with a suitable solution. We are committed to providing after-sales support and will do our best to help resolve this for you.

Please don’t hesitate to contact us — we’re here to help.

Rated 5 out of 5 stars

Great company and customer service

Overall, I am very satisfied with my experience dealing with Rosemary doll. Their customer service and expertise are second to none. They answer all of your questions promptly and are very friendly in doing so. I highly recommend them!

12 February 2026
Rated 4 out of 5 stars

Go Rosemary

Rosemary is reliable. My order was slightly delayed due to mandatory inventory but I don't mind. They are good about keeping you informed.

Don't sleep on the in-stock items. Two that I've purchased were absolutely steals. This is great especially for budget.

11 February 2026
Rated 5 out of 5 stars

Once you go Silicone you may never leave home!

The ordering and customer support were great. Communication was not a problem and the selection of dolls were excellent.
The doll arrived and was packaged good. The doll is super realistic and is better than both my ex wives combined.... No need to rush into a new relationship when dating because I know the doll won't give me any STD's, empty my wallet, take me to court, get angry at me and file a restraining order to make my life difficult, take me to court, get pregnant and most of all refuse me sex! What i am waiting for now is to see if either the Japanese, Chinese, or Elon Musk will be the first to make one of these dolls so they can walk, move and keep the organic women on their toes...lol....maybe they will have a competition to stop treating men like crap? Haha...

11 February 2026
Rated 5 out of 5 stars

Everything about my buying experience…

Everything about my buying experience was insanely good the doll I ordered has turned out way better than I would of dreamed for delivery was super fast and the RosemaryDoll team made sure I got exactly what I wanted even though I was a difficult customer that kept changing my mind on what I wanted. What a fantastic buying experience.

5 February 2026
Rated 5 out of 5 stars

Great company.Looking forward if need to replace doll

Great company. Got 2 of the sexiest dolls in my room now because of payment plan and works perfectly for those on a budget. Other then issue with slight damage to a doll.But was fixed afterwards.Highly recommend wheelchair or hanging stand over the simple stand if getting full body silicone doll.

13 February 2026
Rated 4 out of 5 stars

Details matter

Doll was supposed to have green eyes. The factory photos of the completed doll showed it with green eyes, yet when it arrived, it had brown eyes. How does that happen?
I was supposed to be notified when the doll shipped. I was not. I didn't get a shipping number until I contacted customer service and found out the doll was shipped over a week prior to my contacting them.
The deluxe bonus outfit included wasn't very deluxe and the wigs, although a decent enough quality, were too big to properly fit on the dolls' tiny heads. Not happy about the dolls' disproportionally small heads.

12 February 2026
Rated 1 out of 5 stars

Doll came with broken heating part

Doll came with broken heating part. They forgot to send moaning device. Customer service doing their best but factory send really poor quality product. The finger skeletons have pierced through the silicone and are sticking out. Although it's only been two days since I received it, the TPE doll has surface defects in many places. I'm not very rich, so I'm being extra careful. Rose Mary doll's customer service is excellent, but the manufacturer is a complete disappointment. I feel like I've wasted $1400.

16 February 2026
Unprompted review
RosemaryDoll logo

Reply from RosemaryDoll

Thank you for sharing your feedback — and we’re truly sorry to hear about your experience.

What you described is absolutely not the standard we expect from any product we offer, and we completely understand how frustrating and disappointing this must feel, especially given the investment you made.

At the moment, we’re unable to locate your specific order based on this review alone. We would really like to investigate this case in detail and provide a proper solution for you.

Please kindly contact our support team with your order information so we can assist you as quickly as possible:
support@rosemarydoll.com

We will work with the factory on your behalf and make sure this issue is handled properly.

We truly appreciate your recognition of our customer service team, and we’ll do everything we can to make this right for you.

Rated 5 out of 5 stars

Great customer service

The product I ordered was out of stock . They immediately let me know and gave me the option to wait until it was back in stock so they could send it , or they would send my money back and I could reorder then . I chose to wait until it was back in stock and just have them send it . I love their communication and customer service .

11 February 2026
Rated 5 out of 5 stars

Good communication

Good communication, answers questions in 24 ours.
trustworthy company.

Only 1 point of improvement. give the sellers the option to choose a different transporter. UPS is not as good in Europe as it is in America, maybe adding DHL as alternate sender would be a great improvement.

11 February 2026
Rated 5 out of 5 stars

When I put in the order for my cleaner

When I put in the order for my cleaner, I was immediately contacted to let me know that the device was on back order and I could wait, or get a refund. I chose to wait for the item and was promptly contacted when the item shipped, and checked on to make sure I got the item ok. Customer service was top notch.

11 February 2026
Rated 1 out of 5 stars

They suck in trash

11 February 2026
RosemaryDoll logo

Reply from RosemaryDoll

We’re sorry to see your review and truly appreciate the opportunity to clarify.

This order was placed in March last year, and throughout the entire process our team maintained professional and consistent communication. The product was completed early on, and shipment was arranged strictly according to your requested timing. We followed all of your instructions carefully at every step.

We’d also like to confirm that the item was delivered successfully and there were no reported issues with the product itself upon arrival.

If there is anything specific you feel was not handled properly, we sincerely invite you to reach out to us directly so we can better understand and assist.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look