RosemaryDoll Reviews 2,119

Rosemary doll does their best to make you happy even when the factory goofs up. Thank you for doing what’s best for your customers!

Fast response, really very fast. I ordered wrong doll by mistake, they fixed it in minutes.

The creative passion it took for the team to create my lovely companion left me extremely satisfied with my purchase! I thank you all for your hard work and for just existing as a great company to rely on! Please consider adding more of Frenni’s Friends on the catalog, it would really make life much more interestingly fun!!😆😁

It was my first time ordering something like this online and while it was a bit nerve wracking, the customer service was not only exceptional but also very helpful and reassuring. You will get exactly what you pay for and the communication from the customer service team will help to quell any misgivings you may have when making an order. The one thing you need to take into account as a customer is that these are real people not robots. They have a schedule and you have to respect that. If you don’t get a response in an hour, you’re not being ignored they just have other tasks at the moment. JoyStick was my customer service representative and they were very helpful in the shipping and delivery process. They answered just about every question I had and provided responses in a timely manner ,within 24-48 hours. Definitely worth every dollar spent and the exceptional customer service and support was a very nice reassurance

The wait time for the head was over a month but after talking with support they threw in a free head and wig! The body arrived in a week. At first I was skeptical but in the end everything worked out and I am satisfied. Sholto was very helpful and response time was fast.

I have previously owned 2 dolls from other vendors,but they turned out to be not that great.I chose Rosemarydoll for a change,as they outstand from other vendors.Both Candy and Raven are the best agents i chatted with😊. Haven't received my doll yet, I'm patiently waiting for her to arrive!

So far, all of my interactions with this company have been positive. As soon as I placed my order, I was connected with a courteous customer service representative named Candy. Over the next few days, they resolved specific issues with my order, and the entire process felt efficient and reassuring. They ensured I understood exactly what I was receiving, which I value. Based on this, I would purchase from this company again because I appreciate the attentive support.

Experience Support Manager Candy quickly had my identity and access account issue resolved through her team. I know have access, new mailbox mail, and logon as need which could not have been resolved on my own and kept me informed with her team's progress and coordinates.

I can always trust the Rosemarydoll.com Team led by Candy to resolve anything I need help with from new orders to account management and access.

Thank you Candy!

Customer service was very quick and helpful about answering questions and relaying information. Overall great experience, the sale that was going on was too enticing to pass up.

I have to say Rosemary doll his hands down the best vendor out there. I have had several absolutely great experiences with this vendor the customer service is 100% top notch and fulfillment was incredible. I would not hesitate when it comes to Rosemary doll, make your doll buying experience the best and take my word for it, it doesn't get much better than this.

Lots of communication throughout the process, Including advice and guidance. Any reported issues were dealt with promptly. Many thanks to Candy, who made this entire experience as smooth as possible :-)

Great product, high quality, good contact and fast delivery. Thanks.

Amazing from first to last. They helped me with shipping even provided a production video and pictures. I couldn't be happier.

I can't say enough good things about Rosemary Doll. Once I ordered, they were in contact with me almost every day, helping me navigate through the various option configurations and making sure that everything was to my liking. Kept me up to date on the progress, and sent pictures for my approval before shipping. And, when something was missing they sent it the very next day! Great price, great service, total satisfaction.

The communication was all walls fast

My first purchase and I'm completely satisfied, the doll is exactly as described.I would gladly buy again

Purchased Top Fire Doll Silicone Doll with Soft Skin and couldn't be more pleased. Very detailed and exceptional quality. That said, the service provided by the Customer Service Team, especially Sue, was beyond comparison. She was with me every step of the way.I don't think there is a better company out there.

I just purchased a doll from Rosemary doll. I have purchased dolls in the past as well. It was the Real-Lady line. Asian Sex Doll RL150 R11 Alara Natural.

Top of the line I must say!That is aside from this review. But anyone considering a doll for the first time, the Real-Lady quality can't be beat.

Anyway...My review is about the amazing customer service from Rosemary Doll...Sue in particular. I don't think I have ever had such attentive service from anyone, EVER! I'm a picky and skeptical person, so my needs were specific and detailed. I expressed worry constantly about what I was getting. When you buy a doll, that's it. No turning back.

I counted the email transactions between Sue and myself. Over 100!!! She was so patient and responsive to all my needs and concerns. Not once did she ignore an email. No matter how serious my concern was. Instant reply's. Well, 13 hours from each email, but that's due to the massive time change.

From helping me pick a doll that would fit my needs in terms of weight, body type etc, to coordinating with pictures and videos to make sure I was completely satisfied. I was constantly adding things I wanted and subtracting. I think I am the biggest pain the ass customer out there. Sue was so patient and always pleasant. She always had detailed messages that answered the exact question I had. You know how some customer support teams only give you half the answer when you spell it out clearly? Not with Sure. Bullet points on the equations I had with the answers.

So as you can see...I am very happy with the service from Sue. I feel so comfortable ordering my next doll from Rosemary Doll. Spending that kind of money requires some peace of mind.

Thanks Sue!!!

My sweet Cindy arrived and my girlfriend was amazed. The quality is amazing.