Roots HR CIC Reviews 

77
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

So far so good. Roots HR have been responsive, professional and always knowledgeable with my questions. The support package works good for me as a small organisation. Occasionally i would have like... See more

Rated 4 out of 5 stars

We have been using Roots Comply Plus for almost a year and we have also worked with them on a separate HR project. They have been very responsive and detailed in their responses. We have had a differe... See more

Company replied

Rated 5 out of 5 stars

Fern at Roots HR was incredibly helpful and professional during our employment policy review. As a small charity, her flawless work and clear explanations made the process smooth and easy to understan... See more

Company replied

Rated 5 out of 5 stars

Worked with Roots across some policies, staff contracts and being an independent advisor as we looked at changing how we work. Can't recommend enough! Really clear, quick to respond, fairly priced and... See more

Company replied

Company details

  1. Business Management Consultant

Written by the company

Roots HR’s vision is to improve social sector outcomes through better people management. Our mission is to provide high quality, practical and affordable human resources services on a greater than profit basis tailored to social sector organisations. We aim to ensure social sector employers have accessible, timely HR services available to them to enable them to best respond to external and internal forces whenever required. We offer a full range of generalist HR services from resourcing through to learning and development, employee relations, compensation and benefits, risk assessment and management, plus employee outplacement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

So far so good

So far so good. Roots HR have been responsive, professional and always knowledgeable with my questions. The support package works good for me as a small organisation. Occasionally i would have liked more advice/direction of what decisions to make but overall the support is competent and gives me confidence.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend 100%

Been with Roots HR for a few months love and I love them . Fern has been amazing and has helped us through some difficult situations . As a social enterprise it’s difficult to find someone with the same values especially in the HR industry but have to say I am more than happy

1 September 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks, Karen.

Rated 5 out of 5 stars

Quality Advice

Jan is very knowledgeable on HR issues and gave us detailed quality advice throughout a complex HR procedure. She reacted promptly to our requests.
I would definitely recommend her.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Clear effective advice.

Fern really listened to the staff issues experienced by our charity and gave constructive advice, she explained processes and outlined legal frameworks. Thank you.

2 July 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks, Roz

Rated 5 out of 5 stars

Benchmarking Process

We had support to complete a comprehensive benchmarking process, this has been fundamental in supporting us to make sure our staff continue to feel valued. Huge thanks to Jimmy for being patient with our approach to the work and for the very detailed outcomes. Much appreciated.

24 April 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Nicki

Rated 5 out of 5 stars

Responsive, quality guidance and good value for money

We are a small charity without in-house HR and used Roots to help us develop a suite of key employer policies and contract templates. Fern O'Neill was responsive, had a good level of expertise, and was also a fun person to work with. I think the service offers really good value for money.

28 February 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks

Rated 5 out of 5 stars

Outstanding service since 2015

We have worked with Roots since 2015. In all our interactions they have been outstanding. Friendly, efficient, reliable and flexible. I have no hesitation recommending to colleagues in my network.

14 February 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks, that's great to read

Rated 5 out of 5 stars

Highly recommended!

Roots HR are absolute excellent! Professional, personable. They are experts who are able to give nuanced advice and a huge depth of support. Would highly recommend!

31 October 2024
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Charly!

Rated 5 out of 5 stars

Great insight and understanding of our needs

We had a really positive experience with Roots HR who conducted a salary benchmarking and benefits review of our organisation. Their understanding of both the charitable sector and healthcare sector; and their ability to be flexible, responsive and review a diverse range of roles, worked really well for our needs

1 October 2024
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Michael

Rated 5 out of 5 stars

Great service

Great service! This was the second time we worked with Roots HR. Great communication and completed the work within tight timescales. Would highly recommend!

6 January 2025
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thank you, Geri

Rated 5 out of 5 stars

The team at Roots are always absolute…

The team at Roots are always absolute professionals; offering advice and support sympathetically, calmly and objectively. I always welcome their ability to offer pragmatic solutions whilst allowing us to move forward feeling confident in our decision-making. They have helped us through some very difficult processes and have guided us through some tricky situations with firm and fair advice. I would not hesitate to recommend them.

1 November 2024
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Laura!

Rated 4 out of 5 stars

Prompt

Prompt, efficient, helpful service delivery.

18 November 2024
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thank you Peter

Rated 5 out of 5 stars

Roots HR listened to our needs and…

Roots HR listened to our needs and responded professionally and with expertise. We kept them on to support us after their original commission via a third party. We will definitely commission them in future. Excellent service.

10 September 2024
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks, Yve.

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