Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
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Review summary
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We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
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My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Blind was delivered on the date expected. Am very happy with the blind, it looks good (nice green colour) and is effective in blocking the heat. Everything listed in the fitting instructions leafle... See more
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Company details
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.6
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I have had previous loft ladders which…
I have had previous loft ladders which have finished flush inside the attic this ladder has two brackets which stand proud inside the attic which cause a trip hazard the ladder doesn’t feel as strong and the catch is not as good as others.
14 November 2023
Reply from RW4Y
Hi Mark, sorry this has happened - please could you email photo's of your ladder to sales@fakrogb.com and they will check it is fitted correctly for you.
Good Quality Roof Windows
When we set foot on RW4Y Stand at Harrogate Renovating and Building Show, and after having a conversation with the RW4Y Team, Mike Hutchinson (Sales Manager). gave us all of the information we needed to satisfy us to make the correct decision of Roof Windows for our project.
There were various options to choose from and to suit anyone’s needs whatever project you are planning eg: listed buildings, old Barns and renovation projects, RW4Y cover it all.
After returning home, we wanted to check our measurements and style of roof window we wanted from RW4U’s fully detailed information booklet,
We placed our order with Mike who covered everything we needed to know, from courier to despatch date to suit us.
The delivery was swift and effortless.
When the windows arrived we fully checked everything over. The windows were very well boxed up and secure and very happy with the excellent quality. Great instructions to follow for fitting and very clear.
We still have them to fit but we’ve had a long delay due to some personal family issues.
But looking forward to fitting then soon.
I would recommend anyone looking for roof windows which are well made.
The engineering has been well thought out and worth the price is to contact Mike Hutchinson, very professional, knowlegeable and friendly.
Mike will help you choose what is right for your project.
Thanks Mike for all of your support and hope to see you again soon.
8 November 2023
Reply from RW4Y
Hi Jardin, thankyou for the lovely review of RW4Y and I will make sure personally this gets back to Mike! If you ever need anything in the future or help with the fitting of the windows, make sure to give us a shout!
went above and beyond to source my part…
went above and beyond to source my part needed
3 November 2023
Reply from RW4Y
Hi William, we're glad we could help get the part you needed! Thanks for the great review.
We had lots of help start to install…
We had lots of help start to install very good service very good product this is our second ladder 🪜 from yourselves Definitely use you again and recommend service brilliant
3 November 2023
Reply from RW4Y
Thankyou for the lovely review! We're glad our products are what you are looking for!
What you hope for.
Clear guidance as to the flashing required, reasonable price, prompt delivery.
2 November 2023
Reply from RW4Y
Hi Mark, I'm glad our team could help you efficiently! Thanks for the review.
Excellent communication and delivery.
16 October 2023
Reply from RW4Y
Hi Kathryn, thank you for the great review!
Good communication
Good communication, person checked our requirements with site visit. Correct goods arrived in good condition on time
27 October 2023
Reply from RW4Y
Thankyou for the review! And we're glad the goods are just what you needed :)
Very helpful.
I couldn't find one of the items that I wanted on the web page so phoned up and spoke to a very helpful lady. She set up a personalised basket and added the items for me. She even phoned me back the next morning to say that the items were actually in stock and had been dispatched. Very helpful. Thankyou.
23 October 2023
Reply from RW4Y
Hi Gary, I'm glad the sales team were able to help and improve your experience with us! Thankyou for the lovely review.
Items came in good time and good…
Items came in good time and good condition.
Fitted correctly. Loft ladder,now in use.
Thank you for your swift delivery.
23 October 2023
Reply from RW4Y
Amazing news James! Thankyou for the lovely review.
Reply from RW4Y
Thank you for the lovely review!
Reply from RW4Y
Thanks for the great review!
Excellent service all round.
Excellent service all round. Special thanks to Abigail Grice, the Customer Service Advisor at FAKRO who sorted out all my enquiries very efficiently. Also, the delivery by Palletways which was very efficient with a very helpful driver.
28 September 2023
Reply from RW4Y
Thanks for the great review John, i'll make sure this gets back to Abi!
Excellent Service and Product
Easy to order, delivered in the time frame promised and goods as described. Excellent product and excellent service. Thankyou
14 October 2023
Reply from RW4Y
Thank you Mark, we're glad everything was what you needed!
Great experience
From researching the product , to speaking to the knowledgeable rep and then placing my order , everything was 10/10 , delivery was quick and the product was perfect .
Would highly recommend.
4 October 2023
Reply from RW4Y
Glad you had a great experience, Patrick and thankyou for the lovely review!
Easy to order and extremely quick…
Easy to order and extremely quick delivery good quality blinds
20 September 2023
Reply from RW4Y
Thanks for the great review Ken!
When will it be delivered ? ..
20 days until delivery they said ... 52 days and counting and no delivery despite up-front payment in full !
22 September 2023
Reply from RW4Y
Hi Alan, due to this being a spare part order, they are manufactured to order and sometimes carry a longer lead time than advised. Your part arrived from manufacturing yesterday and will be dispatched today from us.
Happy with the product and the speed of…
Happy with the product and the speed of delivery.
I just wish Fakro in the UK was carrying some of the product line they have in Europe.
2 October 2023
Reply from RW4Y
Hi Philippe, thank you for the great review! We are working on extending our product range, what product would you like to see us carry?
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