Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
Company replied
Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Roofin Online Store
Hi Peter,
Thank you for taking the time the leave us a great review, it is very much appreciated! We are so happy to hear you received great service, we always aim to go above and beyond for our customers.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Denise,
Thank you leaving us a 5 star review. It's great to hear that your order arrived quickly. The Metrotile Bond you ordered is a great roofing option!
Kind Regards
Vanessa.
Overall fantastic service
Overall fantastic service, received a date of when goods would arrive, delivery driver called me before hand and everything nicely packed. The delivery charge for a pallet of goods was not excessive which was good. I had to return 3 items as I’d over ordered and Daniel was really helpful. Vanessa was as really helpful for when I was checking on my delivery also. Would definitely buy from them again.
27 March 2024
Reply from Roofin Online Store
Hi Nathan,
Thank you so much for taking the time to write this 5 star review. It's great to hear you have had a fantastic shopping experience with us and you will use us again in the future. A review like this means a lot to a small business like us 😊
Kind Regards
Vanessa.
Did what it says on the tin..3 days…
Did what it says on the tin..3 days from start to finish.
2 April 2024
Reply from Roofin Online Store
Hi Mr Peers,
Wow what a great review!😊 As a small family run business reviews like this mean the world to us. We are so happy your order arrived quickly.
Kind Regards
Vanessa.
Quick delivery quality products highly…
Quick delivery quality products highly recommend
2 April 2024
Reply from Roofin Online Store
Hi Ben,
Thank you for taking the time to leave us a 5 star review. We are so happy you love Supaslate and the quality... it is a great product!
Kind Regards
Vanessa.
Some of my order was wrong when…
Some of my order was wrong when delivered but it was rectified very quickly.
Thank you
I would use this company again.
27 March 2024
Reply from Roofin Online Store
Hi David,
We are sorry to hear that part of your order arrived incorrectly but it's great to hear that our customer service team rectified this quickly for you. We appreciate your business and we are pleased you will use us again in the future.
Kind Regards
Vanessa.
Just excellent prompt service ☆☆☆☆
25 March 2024
Reply from Roofin Online Store
Hi Alan,
Thank you for leaving us a fantastic review. At Buildin Stores we always aim to go above and beyond for our customers and provide a seamless experience from start to finish.
Kind Regards
Vanessa.
Ordered on Sunday..goods delivered on…
Ordered on Sunday..goods delivered on Tuesday. Great service. E mail updates very 👍 good
25 March 2024
Reply from Roofin Online Store
Hi Chris,
Thank you for taking the time to leave us a 5 star review. It's great to hear your order arrived quickly. We do hope you will use us again in the near future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi John,
We are so happy to hear your order arrived quickly. At Buildin Stores we aim to provide a great customer experience every time.
Kind Regards
Vanessa.
Vanessa was a great help.
27 February 2024
Reply from Roofin Online Store
Hi Abdullah,
Thank you for leaving this review. I am glad I could be of assistance with your order and I do hope you will use us again in the future.
Kind Regards
Vanessa.
Greta price and service
Greta price, great communication and excellent product. 5 star plus
26 February 2024
Reply from Roofin Online Store
Hi Mr Smith,
Thank you for leaving us a 5 star review. As a small family run business reviews like this mean the world to us.
Kind Regards
Vanessa.
Great Customer Service !
Ordered goods on a Friday afternoon and delivery arrived before 8am the following Tuesday. Vanessa provide great Customer Service and did her utmost to accommodate our delivery requirements.
Would definitely order again from them.
4 March 2024
Unprompted review
Reply from Roofin Online Store
Hi Katrina,
Thank you for taking the time to leave us a fantastic review. It's my pleasure and I'm glad your order arrived quickly. It's great to hear you will use us again 😊
Kind Regards
Vanessa.
Plastic roof tiles slate effect
Good product great price compared to other company’s we’re offering. Prompt delivery.
22 February 2024
Reply from Roofin Online Store
Hi Tony, Thank you so much for taking the time to leave this fantastic review. We are so pleased your happy with the Supaslate. We check our prices often to make sure we can give all our customers the best prices. Kind Regards Lorraine :)
Unhelpful people, wrong bad quality items.
On the 10/1/2024 we contacted Vanessa at roofin online stores who was very helpful but did not know what materials we needed in order to build the style roof that roofin stores supply. She then spoke with someone else who had training and created a basket for us.
Later that day we noticed a mistake by roofin online stores where we were told to buy 10 sheets and glazing bar to fit the drawings provided by us but we actually required 11. This matter was solved quickly.
16/1/2024 Then unfortunately a mistake of our own was that the glazing sheets ordered were a different length to the glazing bars ( a mistake which was not noticed by both roofin online stores or ourselves and so when they came to site they were the wrong size). No bother it was us that added those to the basket and so we were told kindly if we buy new sheets when the drop off the new they will pick up the old which we were very thankful for.
Now we also realised that when roofin online stores created a basket for us they had forgot to add on the correct screws they suggest to use and so we brought this issue up and they agreed to send those also. (Fair as if they were on the original order we would have paid for them initiallly.)
24/1/2024 we fitted the system provided but found it quite difficult as all the sheets provided were different sizes and so we had to adjust the roofing supports to incorporate the off square sheets. Also the trims were much harder than previous systems we have used and the flashing kit provided was extremely messy and not worth the money you pay for it.
25/1/2024 we were contacted by Vanessa to confirm the refund has been issued for the original roofing sheets which were ordered wrong by us but unfortunately the issue returned was only £452.81 instead of the £543.18 which we payed. We payed an extra postage fee so that is covered so should have received the full refund.
29/1/2024 I emailed roofin online stores personally to express I was unhappy with the items sent, provided photographic evidence showing my concerns and still to date have had no contact back from roofin online store.
6/2/2024 I left a review to explain I was very unhappy as no one was trying to help us after, we have received part of our money back not the full amount which was promised and no one was doing anything to try and help us.
8/2/2024 I now have fake review on my business profile page calling me a liar and giving us a bad review when we have never provided this company with a service.
I have contacted the financial ombudsman as I feel this is a form of attack and to date have not received any call or message apart from this reply regarding my issues.
6 February 2024
Unprompted review
Reply from Roofin Online Store
To ADF Property Services,
This review is very unreasonable and factually incorrect, I can see there has been a lot of back and forth between yourself and my team since you initially enquired in January and placed your order, and my team have been very helpful and responsive to your enquiries, we even provided you with free fixings as you did not order any.
I can see that my team went above and beyond again to help rectify YOUR mistake of ordering the wrong sheet size, by collecting and refunding the sheets without making any deductions for the return haulage. Strictly speaking under the returns policy, you should have arranged the return yourself, but my team wanted to help you rectify YOUR mistake quickly, to enable you to order the correct size and complete your project. This was all done within a couple of days of you realising your mistake and contacting us.
In response to your comments about receiving a partial refund, your original order included glazing bars and sheets, only the sheets were ordered incorrectly by you, so only those were collected and refunded, it seems unreasonable for you to expect a full refund when you were still in possession of the majority of the order.
My team went above and beyond to help you, and this review is not an accurate representation of the products and services that you received.
Regards, Daniel - General Manager
Reply from Roofin Online Store
Hi Ian, thank you for taking the time to leave this amazing 5 star review. We look forward to serving you again soon :) Kind Regards Lorraine.
Competitive prices
Competitive prices, Good communication & quick delivery, can’t fault the service.
11 January 2024
Reply from Roofin Online Store
Hi Eddie, thank you for taking the time to leave this 5 star review. We check our prices often to make sure we can offer the best prices to our customers. This really has made our day seeing this :) King Regards Lorraine.
As described and on time delivery
10 January 2024
Reply from Roofin Online Store
Hi Dave, Thank you so much for taking the time to leave this 5 star review. Kind Regards Lorraine :)
Excellent service and delivery the…
Excellent service and delivery the items I ordered were very good quality.
10 January 2024
Reply from Roofin Online Store
Hi Steven, thank you for taking the time to leave this fantastic 5 star review. We are happy that you had a great experience shopping with us at Roofin. Kind Regards Lorraine :)
Great company
Great company, good quality products and fast delivery.
Highly recommended
8 January 2024
Reply from Roofin Online Store
Hi Tony, Thank you so much for this review. As a small family run business it really means a lot to us. We are thrilled that you have had a great experience shopping with us at Roofin Kind Regards Lorraine :)
Well packaged …
My order was well packaged and delivered to a safe location. Impressed with service.
5 January 2024
Reply from Roofin Online Store
Hi Toby, Thank you so much for taking the time to leave this 5 star review. Seeing this has made our day. We truly appreciate it :) Kind Regards Lorraine.
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