Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service
+1 week delay in order. No notification of delay. Customer service to be improved
25 October 2024
Reply from Roofin Online Store
Hi Fabien,
I apologise for the delay with your order. As we discussed via email, your original order was unfortunately lost in transit. I was not previously aware of any issues until I received your email on 30th October 2024 advising that your order did not arrive on the scheduled delivery date we had provided. I then immediately took steps to resolve the situation. We promptly dispatched a replacement order through our distributor.
Kind Regards
Vanessa.
Gutter part I ordered was exactly what…
Gutter part I ordered was exactly what was needed.
Arrived in secure packaging,so no complaints with delivery or contents
30 October 2024
Reply from Roofin Online Store
Hi Adrian,
We are so pleased to hear you order arrived as expected and we appreciate you taking the time to leave us great feedback.
Kind Regards
Vanessa.
Very efficient order process with…
Very efficient order process with Vanessa.
Only downside was I asked to be notified of delivery to divert locally. No mesage received and the first I heard was the sheets were on my doorstep. I had to then carry them.
Apart from this very good service.
Well done Vanessa.
28 October 2024
Reply from Roofin Online Store
Hi Bernard,
Thank you for your feedback and I appreciate you taking the time to share your experience. I did pass on the notes you provided at checkout when I processed your order. I do apologise that these instructions were not followed by the haulage company.
I do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Hannah,
Thank you for the 5 star review. We are so pleased to hear your are happy with the quality of the bin storage you ordered - it is a great product and will make your outdoor space look much neater. We do hope you will consider shopping with us again in the future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Roger,
Wow what a great review!! 😃 We are pleased to hear you had a fantastic experience shopping with us, we always aim to go above and beyond for our customers. As a small family run business feedback like this helps us maintain and improve our services.
Kind Regards
Vanessa.
Turned up as stated
Turned up as stated, No Hassle, delivery driver called before hand . 10 out of 10 for getting the pallet on my gravel driveway 👍Many thanks
25 September 2024
Reply from Roofin Online Store
Hi David,
Thank you for taking the time to leave us a great review. Your feedback is very much appreciated and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Duncan,
Thank you for leaving your review! We are so pleased your Tapco order arrived on time and we do hope your project went smoothly.
Kind Regards
Vanessa.
Amazing service and support
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and between the team, they managed to source an alternative option in super quick time. Cannot thank them enough as their efforts have kept our little project on track.
25 September 2024
Unprompted review
Reply from Roofin Online Store
Hi Mr Callaghan,
Thank you for taking the time to leave us this great review. We are so pleased we could assist and source an alternative product to keep your project on track. We do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Good communication and excellent…
Good communication and excellent service. Will use again.
2 September 2024
Reply from Roofin Online Store
Hi Cenydd,
We appreciate your great feedback and thank you for leaving us a 5 star review. We are so please to hear you will shop with us again in the future.
Kind Regards
Vanessa.
Best customer service I have ever received
I called and Vanessa answered. She was friendly knowledgeable and went away to ask advice on a question they had never been asked before. Vanessa called me back within half an hour to say it was possible. She then emailed me the special order so I could pay and job done. Brilliant service.
9 September 2024
Unprompted review
Reply from Roofin Online Store
Hi David,
It was a pleasure speaking with you on the phone and I am glad we could accommodate your request.
Thank you for your kind words it is very much appreciated.
We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Great Service
Great Service, ordered Saturday, it was delivered by Tuesday, good quality material. Would definitely recommend.
2 September 2024
Reply from Roofin Online Store
Hi Dawn,
Thank you for taking the time to leave us a great review. We are so pleased to hear you received fantastic service and your order arrived quickly.
Good luck with your project!
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Robert,
We are pleased that you have received 5 star service from us. As a family run business reviews like this mean the world to us. We hope you are happy with the Roofshield Air and Vapour Permeable Breathable Membrane which you ordered and your project has gone well.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Margaret,
Thank you for taking the time to leave us a 5 star review. It's great to hear that you found us helpful and easy to deal with. We always aim to provide great service to all of customers.
Kind Regards
Vanessa.
Great price and service
25 July 2024
Reply from Roofin Online Store
Hi Mr Goldstraw,
We are so pleased to hear you received great service. We offer everyday low prices across our sites and review our prices on a regular basis. We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Nice quick transaction happy to deal…
Nice quick transaction happy to deal with, great quality.
1 July 2024
Reply from Roofin Online Store
Hi Marcin,
As a small family run business we really do appreciate customers taking the time to leave us great reviews. You picked a great product with Metrotile Bond and we please to hear you are happy with the quality.
Kind Regards
Vanessa.
Bad quality supa closer cavity closers
Ordered supa closer cavity closers, didn't get any notification on delivery, arrived home at night to find them thrown on my drive, packaging split and some damaged.
Upon fitting these they have all warped and split pulling the foam away from plastic.
When I informed company they said it was my fault for letting the sun shine on them for 4 weeks and said I should have fitted windows and doors straight away ! What before I finish building up ? I've wasted £200
Don't buy from here, inferior quality
26 June 2024
Unprompted review
Reply from Roofin Online Store
Hi Tim,
Thank you for leaving us a great review, as a small family run business it means the world to us. We're glad you had a great experience and we hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Christopher,
I'm glad that you liked the products but I'm sorry to hear that you're not happy with the delivery cost.
I've had a look into this and can see that you ordered roof tiles that required bulk haulage to a remote delivery address on the west coast of Scotland (approx 400 miles from the warehouse). Inevitably, we were charged a much higher rate for delivery to such a remote location, than we would have been to the majority of UK addresses.
We're a small family business, and we pride ourselves on providing an honest service, so we're transparent about our delivery costs, displaying the total cost upfront in the basket and checkout pages after an address is entered and before an order is paid for. Allowing customers to source materials more locally if they don't wish to pay for a delivery service.
Other companies in our sector will accept an order on their website but then if delivery is to a remote location, place it 'on hold' until an additional payment is made by their customer.
Kind Regards, Daniel - General Manager @ Roofin Online
Reply from Roofin Online Store
Hi Mark & Lynne,
Thank you for taking the time to leave us a five star review. We are so happy to hear your order arrived quickly and you are satisfied with the product.
Kind Regards
Vanessa.
good price quick delivery every thing…
good price quick delivery every thing there great service
29 April 2024
Reply from Roofin Online Store
Hi Andrew,
We are so pleased to hear your order arrived quickly and you received great service. We always aim to go above and beyond for our customers and we do hope you will shop with us again in the future.
Regards
Vanessa.
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