Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
Company replied
Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
5 December 2023
Reply from Roofin Online Store
Hi Scott, Thank you so much for taking the time to leave this excellent 5 star review. Kind Regards Lorraine :)
Brilliant company with superb service
Brilliant company with superb service.
Delivery was excellent so was price and quality.
I needed a bit more material and they shipped that in double quick time turning the order AND the delivery around within 24 hours.
It could not have been better.
A very satisfied customer.
8 December 2023
Unprompted review
Reply from Roofin Online Store
Hi Robert, thank you so much for taking the time to leave this fantastic review. Customer satisfaction is our number one goal and its great to hear feedback like this from our customers. Thank you for choosing to shop with us at Roofin :) Kind Regards Lorraine.
Reply from Roofin Online Store
Hi Martin, Thank you for taking the time to leave this 5 star review. It means so much to us all :). Kind regards Lorraine.
Supagrid gravel grids delivered
I ordered the supagrid gravel grids. They were just what I was looking for, fit together really well and are robust. Delivery was very efficient and driver friendly. Can't fault anything
27 October 2023
Reply from Roofin Online Store
Hi Ron, Thank you for this wonderful review. We are so pleased that you are happy with the supagrid you ordered. Kind Regards Lorraine :)
Great product quick delivery
6 November 2023
Reply from Roofin Online Store
Hi Mrs. Osborne, Thank you for taking the time to leave this 5 star review. Kind Regards Lorraine :)
Lightweight tiles
Great communication, fast delivery and helped out when I was to tile short with the delivery
25 October 2023
Reply from Roofin Online Store
Hi Joanne, Thank you for this 5 star review. Kind Regards Lorraine :)
Reply from Roofin Online Store
Hi Derek, Thank you so much for taking the time to leave this 5 star review :) Kind Regards Lorraine.
delivered the grid I ordered fast
delivered the grid I ordered fast, good price, excellent service
27 October 2023
Reply from Roofin Online Store
Hi Jolyon, Thank you for this fantastic 5 star review, it truly means a lot to us all. We hope to serve you again :) Kind Regards Lorraine.
Helpful team members
26 October 2023
Reply from Roofin Online Store
Hi Ma, Thank you so much for taking the time to leave this 5 star review :) Kind Regards Lorraine.
Excellent service and quality product.
3 October 2023
Reply from Roofin Online Store
Hi Ionut, Thank you so much for taking the time to leave this 5 star review. It really means so much knowing your happy with the service and the products you ordered. Kind Regards Lorraine :)
Good products poor delivery
Good products, but very slow delivery
Stated next day & it ended up to be a week!!
2 October 2023
Reply from Roofin Online Store
Hi Martin, Thank you for sharing your feedback. We're so sorry that your delivery took longer than expected.
I have looked into this with our supplier, and the driver couldn't find your address. Unfortunately we weren't made aware of this until reading this review but I am glad you have received your goods. We take your feedback on board and will aim to do better going forward.
Kind Regards Lorraine :)
Fantastic profuct
Easy to order, easy to put up. Great service.
Thank you, love my new roof
2 October 2023
Reply from Roofin Online Store
Hi Karen,
Thank you so much for this 5 star review. We are over the moon after reading your review. Supaslate is a fantastic product, and knowing our customers agree is amazing. Kind Regards Lorraine :)
Very good service fast delivery…
Very good service fast delivery everything was in good condition pleased with the product
26 September 2023
Reply from Roofin Online Store
Hi Stephen, thank you for this fantastic 5 star review. It means so much to us knowing you are happy with your experience shopping with us at Roofin. Kind Regards Lorraine :)
Great service prompt delivery .
28 September 2023
Reply from Roofin Online Store
Hi Martin, Thank you so much for taking the time to leave us a 5 star review - its truly appreciated :) Kind Regards Lorraine.
Reply from Roofin Online Store
Hi Mr. Peter, Thank you so much for the fantastic feedback. Kind Regards Lorraine :)
Delivery poor
Delivery poor. 2M length arrived broken and bent. Slates packed in boxes which were open on delivery.
All present but for £30 you expect better.
15 September 2023
Unprompted review
Very easy to order on line with quick…
Very easy to order on line with quick delivery
3 September 2023
Reply from Roofin Online Store
Hi Graham, thank you so much for taking the time to leave this 5 star review. It means a lot to the whole team at Roofin. Kind Regards Lorraine :)
Excellent service as always
28 August 2023
Reply from Roofin Online Store
Hi James, Thank you so much for taking the time to leave this 5 star review. Customer satisfaction is our main goal at Roofin, so this means so much to us all :) Kind Regards Lorraine.
delivered on time and for a good price
29 August 2023
Reply from Roofin Online Store
Hi Steve, Thank you so much for taking the time to leave this 5 star review. Kind Regards Lorraine :)
* Instant communication
* Instant communication
* Ability to talk to someone
* Prompt despatch
* No in transit product damage
** I even phoned post delivery and thanked the company for the above as best practice
3 September 2023
Reply from Roofin Online Store
Hi John, thank you so much for this fantastic review. We are all over the moon with your feedback. It was lovely to receive your phone call to thank us :) Kind Regards Lorraine :)
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