Roof Maker Ltd Reviews 

Tilly had a very pushy rude tone and when she couldn’t understand me it sounded like she was frustrated. This is not customer service. When I called back joanne answered and she sounded very patronising in wanting the money. They are so expensive for bad quality products and a bad customer service experience.

Tillie made the ordering process very easy and was always at the end of the phone with answers to any questions we had.

Excellent product at fair price. Impressed with after sales service - had a problem with the motor and arms, guys came out and sorted it, even upgraded switch ! Very pleasant chaps. Thank you

Very efficient and friendly service.

Joanna deals with everything in calm professional manner. Changes are no problem. The Roof Maker system is easy to use for ordering. Pricing good.

Tilly was very helpful in the process of ordering

Customer service was good until the item was delivered and problems encountered.
Upon starting to install the frame we started to encounter issues, the joining plates did not fit the extrusion frame and were too wide. These all had to be cut down to fit, the rivets provided are significantly too large for the holes so these all had to be drilled out.

However the biggest issue was the foam strip (30x8mm) that is shown in the installation manual to be fitted to the frame for the glass to sit on was missing, as soon as we realised this I called roof maker for advice around 9.30 am as we had a crane booked to arrive at 11am and was on route. I was advised that someone would get back to me, time went on and I called again. I called a total of 11 times and no one could tell me what the foam was or if it was missing, with the last call telling me that it was no longer needed and the instruction manual was out of date and needed updating. I was advised to fit the glass directly onto the aluminium frame, knowing this could not be correct and deviating away from the manual which could cause warranty issues I asked for this in writing before I continued. This never came so I called again to be told you were waiting for more information on if it was correct and what type of foam was required. This call never came, no call back was ever received.

I spent all afternoon driving around and calling local companies to try to get a foam strip that was suitable but was unsuccessful. Therefore I had to send the crane away as we could not fit the glass without this. This cost me £785!

I ordered some tape from the internet with a pre 9am next day delivery as it was clear I wasn’t getting any further support from roof maker.

To add to this, we were also missing the “factory fitted weather” strip that goes against the wall and the thermal insulation foam roll. There was also a significant shortage of silicone supplied.

In total this error on Roof makers part has cost me £946.24

I followed up with the directors of roof maker, but neither Dominic or Kishan found the time to reply to me, it looks like the ethos for not replying to customers once they have your money starts from the top.

wanting to give them fair chance to put this right as i understand errors get made, i reached out to Emma customer service manager who was commenting on negative comments. i contacted Emma who responded to say she would look into the issue however it has now been 6 weeks and no resolution.

i have installed many roof lights but this was my first from Roof maker, my advice would be to avoid.
this could have all been easily resolved with communication, but Roof maker seam to turn their back on you once they have payment and there are issues rather than supporting customers.

I used roof maker for our kitchen extension. I was connected with an employee called Leebaan who was incredibly helpful - talking me through the options, how to make sure it was the right size, and if i had any questions I was able to call him again to answer. As this was a big purchase for us and something we’d never done before I really appreciated having the extra guidance and ability to speak to someone. Skylights arrived and while we haven’t fitted them yet, they look perfect - arrived in perfect condition, exactly per the requirements, and delivery was actually earlier than we’d expected which has been very helpful! Would definitely recommend.

When i enquired about the purchase of a new roof lantern window the sales executive Leebaan Doobeh was very helpful and answered all my questions with a simple and understandable response.

Great knowledge quick and easy order cant fault tillie, it's quite refreshing to deal with someone who knows what there doing.

Very poor customer service after receiving a faulty product. I received an email at 01.14 on Friday (25/07/2025) stating that an invoice from 2022 wasn't paid in full and we have an outstanding balance. We were told this was found due to an internal review and reconciliation of historic accounts. No evidence was provided. We bought two roof lights/windows, which were fitted as per instructions but unfortunately, one had a faulty seal and leaked, causing a lot of damage in our kitchen. We were compensated for only half of our costs for the repair of the damage caused in our kitchen. This compensation was received in May 2025, but now this.
Stay away from this company. Terrible.
We have finally been contacted after a week of chasing and have been informed that that the email I received is void. The director that sent the email in the night, whilst on holiday, has not had the decency to reach out direct, as promised.
Again, I would stay away from this company. Poor customer service and faulty product.

Having bought a rooflight back in 2021 (fixed flat rooflight) and this being fitted to spec provided by the manufacturer, we had a leak as a result of the mitred frame corners not being sealed in the factory, within a year the blind also failed as a result of over extending and tightening as pre programmed at factory.

Roof maker sent an engineer out to seal the leaking points and he essentially ran the sealant in with his finger in a crude way noting “yeah these aren’t very good joints are they”.

Once the seals and blind were repaired following a debate over who would redecorate the ceiling as a result of water damage. The outside pane (triple glazed) decided to fail as a result of a nickel sulphide inclusion, this being an imperfection in the glass isn’t a fault at Roof makers manufacturing plant but is at their suppliers. I have seen a number of reviews noting similar issues. As a result the cost of a new glazed unit was going to be over £700 (1m x 1m) and the warranty of the seals would be void if works undertaken. The company were not very helpful throughout this process at all and we ended up cutting the whole system out of our roof and replacing it with a Velux system which was actually cheaper, better quality with a far better blind and a more straight forward install. The warranty is also considerably more comprehensive on Velux products.

As an Architect who specifies roof lights regularly that’s the end of specifying Roofmaker products for all within the company I work for and I am recommending my peers not to use these products either.

In short just buy a Velux, they are a considerably better product.

Delivered on time and the product was really good

• Initially contacted Roof-Maker on the 8th July, and was advised to send an email with my concerns regarding one of two hinged and powered rooflight units that had faulted

• No return call or email so spoke again to someone on the 9th July (Taylor Dalby) who requested further detail and some pictures for access and a video of the fault which was uploaded onto your Whatsapp number (07384 114558) and was advised someone would get back to me.

• No return call or email so called again on the 11th July and spoke again to Taylor and once again uploaded the information on both email and WhatsApp, and was advised that someone would come back to me.

• No return call or email so called again on the morning of 15th July and was advised unfortunately that Taylor was away for a week but this time spoke to Reece and once again was advised that someone would come back to me.

• No return call or email so called again later in the afternoon of the same day and again spoke with Reece who after leaving us on hold for 17 minutes advised me that Emma the Service Manager would get back to me……

• Was subsequently requested to provide proof of purchase which I did on the 21st July with a further email to Emma and again Whatsapp with the video evidence of the fault and then followed up with a further call on the 23rd which having been left on hold for over 25 minutes I basically gave up.

• Emailed again to Emma from Customer Services on the 24th and still no response or further forward.

Disappointing to say the least for a business of this size and proportion, however I’m sure they’ll “get back to me” at some point this year. Buyers beware...

Reza followed up on a speculative quote. He was quick to answer my questions, provide a quote and get the order sorted. Since ordering Reza has proved helpful providing documents that I needed for install. Would recommend.

We had a problem with the motor on a Luxlite roof light we had fitted earlier this year. I emailed Customer Services with details of the issue together with a video showing the fault.

I telephoned the Customer Service team yesterday morning to follow up and spoke to Emma. Her helpfulness and speediness in arranging a call out to fix the fault was incredible! The equally friendly and helpful team of two arrived first thing this morning and replaced the motor. Outstanding service! Thank you!

Adam was brilliant, knowledgeable, prompt, helpful 100%
Thank you Adam, this is work in progress so please don't expect to hear from me at the present.

Sky-Blinds
Are an awesome company, very knowledgeable and nothing is too much of a problem specially Scott and Stella will always recommend this company 10 out of 10 service

We spoke with Raza who was polite and very thorough with his explanation of the product we wanted.
We hope the delivery and roof skylights live up to the service we have received so far.