Roof Maker Ltd Reviews 

Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before finally wearing out. From my first call, Stella acted straight away and booked the fitters in. They were polite, efficient, and replaced the motor quickly. Excellent service all round.

Tillie was extremely helpful and understanding. I had had issues with the AI but she worked her way through that and gave me the answers I was asking for. Many thanks Tillie

Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained this could also be improved when replacing the glass, which was really reassuring. Great, knowledgeable service throughout.

I ordered a lantern and arrived as expected, i had many technical questions as im no expert, Tillie was very helpful and answered all my questions. Had this fitted by roofmaker too! Flawless from start to finish. Very professional

Tillie was very helpful, answered all my questions. Very smooth sales experience, and buying process

The customer service agent Leeban was extremely helpful, he had a great deal on knowledge on the products I was interested in and worked hard to get me a very competitive quote and good quality products

We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be replaced. More recently the motor failed to work when closing the skylight. Initially it was quite difficult explaining the situation to Roof Maker and getting the matter resolved however once the matter was escalated to Stella, she dealt with the issue very quickly and very smoothly and without any cost which was much appreciated. The skylight now seems to be working much better which we are very grateful for.

Efficient, knowledgeable and friendly service from Abbs. Many thanks for your assistance and it was a pleasure to deal with you.

Very good, quick and helpful on providing technical info and pricing. Not bought anything from them yet.

Stunning design, but non-existent after-sales and a "hollow" warranty.

While Roofmaker’s products initially transformed our extension with their unique design, the ownership experience has been a nightmare. We’ve faced a chain of failures:
• Installation Issues: Incorrect motors were supplied, forcing our electrician to charge for a double install.
• Product Failure: A unit failed after just 4 months. It took 6 months of chasing just to get a diagnosis (a faulty control box/rain sensor).
• The customer service Wall: Despite spending £7k+, I’ve been met with empty promises from the top (Director) down. A year later, the unit is still broken and I have spent hours emailing and on the phone to this company. I am now left having to seek alternatives to cover expenses and finally get the windows repaired.

The Bottom Line is they are great windows if they work, but if they don't, you are on your own. If buying again I would save a lot of hassle and money and go with a reputable brand that values its customers and sells a reliable product.

I ordered two pyramid blinds and one rooflight blind and paid Roof Maker to install them, as I wasn’t comfortable doing it myself. The total cost was just under £4,000, so I expected a professional finish.

Unfortunately, the installation was shockingly poor. Heavy blinds were secured using only four screws into plasterboard, and one blind was left with gaps of at least an inch along the top. The others were not flush or filled in as described they would be. The installers were completely unprofessional.

When I contacted the company to complain, Adam, who had been very accommodating during the sales process, provided extremely poor aftersales service. There was no concern for the quality of the workmanship, how bad the blinds looked, or the fact that I had to pay someone else to reinstall them properly.

There was no apology and no offer of a refund for the installation costs. Overall, a very disappointing experience and not a company I would recommend.

Very efficient. Sure she’s Scottish.

Looks like a great product but you cannot recommend anyone to install them for me!

On time delivery as always. Friendly helpful staff, especially Abbs.
Excellent product, easy to install, client very happy.
Would recommend 100%

Very fast and helpful advice given by Tillie

I bought a roof lantern from Roof Maker but found the quality to be below what I would expect. My builders found the fittings that connect the upright frame to the preassembled base extremely fiddly and difficult to work with. The frame itself doesn't interlock to produce a rigid structure and generally give great confidence or look particularly refined. The finishing pieces need to be stuck on.

The finishing trim for the upper section were very poorly manufactured and needed to be remade and replaced a process which took 8 calls from me to chase up and likely wouldn't have happened without my efforts as there was no response from their customer service team.

The remade pieces are in better shape but again are not designed to interlock. The uprights are not mitred in a way that produces a neat finish. And the cap is three pieces which have to be glued on and don't really fit together well.

It's the details and the service which make it difficult to give a better rating. I don't have any other brands to compare it to afteral how many roof lanterns does a person buy? But regardless I would have expected a higher quality product.

I wanted to personally thank Adam for his help with my order for a roof light for my new extension. He was professional, helpful and happy to answer my questions no matter how silly they were. Definitely would use him again for future orders!

From my first enquiry to the point of ordering several roof lights, Roof Maker have been a fantastic company to do business with. As a non-specialist, I needed some 'hand holding' to understand the best product to purchase. From listening, to advice through to communication and purchase process, the experience has been first class. Worthy of special mention is Leebaan who kept in touch with me as our project progressed and did not apply unnecessary pressure to reach a decision. I would wholeheartedly recommend Roof Maker to prospective purchasers of roof lights and associated products.