While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal. ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to... See more
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Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and no... See more
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... See more
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complica... See more
Company details
Information provided by various external sources
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contact info
2 Scala Street , W1T 2HN, London, United Kingdom
- info@rok.coffee
- rok.coffee
Replied to 66% of negative reviews
Typically replies within 24 hours
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It was a pleasure to deal with
It was a pleasure to deal with. They ship really fast. I would recommended them to my friends
This is a beautiful item
This is a beautiful item. Beautifully weighted and a pleasing mix of metal and wood.
Nicely packaged and delivered in fast time.
Fantastic
Fantastic, simple and cannot live without.
This is my second ROK which was purchased for my clinic. I am very pleased by this manual espresso maker and as a previous owner of several commercial electric espresso makers I am very familiar with the art of making great espresso. I also chose to purchase the optional ROK portafilters to compare the end product and am very impressed!
If you are on the fence about which manual espresso maker I would recommend the ROK. Yes, I have used other manual espresso makers but the simplicity of the ROK and end product won out for me. And, just as some of the electric machines I owned, altering your grind with a quality burr grinder, how fast you extract and the portafilter used can create a different taste making any espresso lover happy.
Good luck on your next cup, I know what mine will taste like!
Fantastic service from a great brand
Thank you for making such a well…
Thank you for making such a well crafted product. The new crema insert is great. Easy to install easy to clean works as it should. Shipping was very fast too.
Products are of very good quality
Products are of very good quality, but were poorly packed. The glue of the cardbord product boxes didn‘t work, the boxes fell apart and the plastic bag all was shipped in arrived with a large hole, I had luck that nothing fell out during the shipping procces. Ihighly recommend the ROK products, but they should work on the europe shipping conditions with their carrier.
I've owned a couple Rok presses and a…
I've owned a couple Rok presses and a grinder
For years really love them it would be nice to get better info on when a upgrade comes out like the CG update. I just recieved the upgrade and am very happy with both the upgraded look and functionality.
Great communications and resolution…
Great communications and resolution after an issue with the product. Very happy with ROK customer service.
Great shop
Great shop. I love my ROK and here you get all kinds of spare parts and accessories...
Many many many many espressos in and…
Many many many many espressos in and still no decent result. I knew what I was getting in to though so will plough on. I’ve watched every video, joined every ROK thread and I know it takes time and commitment. So perhaps send the feedback form in six months and it’ll be a different rating ;-)

Reply from ROK Coffee
Product is brilliant but postal charges…
Product is brilliant but postal charges are ridiculously high... £5 for a rubber ring?
Very fast expedition
Very fast expedition, and the GC conversion kit is much better than the original one, that I've broken...
Great after sales service
Great after sales service. Query with regard to the filter for my ROK was handled quickly, efficiently and effectively.
Great product and support
Excellent customer service, product works as expected and quick delivery.
WYSIWYG . . .
I had an earlier-model ROK Espresso maker for several years; and its a credit to the manufacturer, that the recent "revamp" was made available to previous owners of the appliance -- and not just a cynical attempt to replace the whole thing . . .
A fantastic product
A fantastic product. It's easy to use (and fun!).
It seems quite sturdy, built to last.
I like it better with every use.
Super fast shipping from the UK to USA
Super fast shipping from the UK to USA! And a great update to a classic espresso machine Thanks!
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