While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal. ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to... See more
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Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and no... See more
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... See more
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complica... See more
Company details
Information provided by various external sources
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contact info
2 Scala Street , W1T 2HN, London, United Kingdom
- info@rok.coffee
- rok.coffee
2.9
Average
405 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Inconsistent grind size
The grind is very inconsistent even after trying to adjust the outer burr many times. The burr key came in faulty, and I got a replacement for it but that didn't fix the problem.
23 February 2021
It was very easy to order
It was very easy to order, and fast to arrive. The ROK coffee machine is great.
23 February 2021
Beautiful machine
Beautiful machine, feels very solid. It takes a little time to figure out how finely to grind the beans, but I'm really enjoying the experience of pulling my shots manually
23 February 2021
Amazing coffee!
Great service, amazing technology, and delicious coffee. It made the best Christmas present! Thank you ROK coffee
23 February 2021
Great coffee machine and customer service
Great coffee machine and customer service - When I needed a replacement piece, it arrived within the week free of charge.
23 February 2021
Ordered the Rok GC Espresso maker
Ordered the Rok GC Espresso maker, oak tamper and naked portafilter and all arrived promptly, well packaged and in perfect working order.
After a few months of use I have to say that I am impressed with the quality of the espresso produced and it easily trumps my old mid-range electric pump machine.
The naked portafilter is fun to use and has helped me master the process.
23 February 2021
In love with this machine
In love with this machine. So well made and the coffee it produces is top quality. Takes a little practice to get the perfect pull but well worth it. Got the grinder too which is a pleasure to use. Highly recommend.
23 February 2021
Just Great All Round
Fast delivery, stellar product - W1 pour over and pressurised basket for the ROK GC.
All good from these guys.
23 February 2021
Great no more to be said
23 February 2021
Great product and great service.
23 February 2021
Can’t be happier!!
The products are great and I’m really happy with them!!! And customer service is top notch!!!
22 February 2021
makes a great espresso
22 February 2021
If you want to learn to pull espresso…
If you want to learn to pull espresso shots manually this is the machine for you. The setup, routine and the thrill of pulling the perfect shot are there. Keep in mind it takes some practice and patience. I’ll use this machine always. Love it.
20 February 2021
Excellent
Excellent products that have enabled me to repair my grinder and upgrade my espresso machine. Fast delivery and all well packaged.
19 February 2021
Great espresso maker
Coffee maker arrived very quickly. Really high quality machine, nice design and makes great espresso for a snip of the cost of an electric powered machine. And you get a bit of exercise too 👍
19 February 2021
Everything worked.
I ordered an W1 Pour Over device through the ROK website. It was shipped to me in the US on time with full tracking info. The unit itself works great. Very happy with the transaction and product. Would order through the site again.
18 February 2021
Great product shipped and received very…
Great product shipped and received very quickly.
18 February 2021
Excellent coffee
I’ve tried lots of different ways to make my “perfect” cup of coffee. This does the trick!
18 February 2021
Brill product
Brill product, arrived with secure yet minimal packaging which is ace.
Would recommend.
I should add, the product is very beautiful, it isn't photogenic and thusly is far better looking on your counter-top than your pc screen.
17 February 2021
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