While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal. ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to... See more
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Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and no... See more
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... See more
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complica... See more
Company details
Information provided by various external sources
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contact info
2 Scala Street , W1T 2HN, London, United Kingdom
- info@rok.coffee
- rok.coffee
Replied to 66% of negative reviews
Typically replies within 24 hours
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Absolute Best Home Espresso Maker
This is a wonderful unit and, in my opinion, the best in the under 1k price range. It has a sturdy design that is easy to maintain and produces consistently superior results. Even without the crema booster attachment I am able to get proper shots featuring every element an espresso lover knows to look for, from crema to soul.
Although the unit is very simple in its design and the instructions for use are as straightforward; the only step that I would add is to pre heat the unit (And cup) with hot water prior to extracting your shot. This will help users to produce a more consistent and higher quality results.
I love all of my ROK products
I love all of my ROK products. I just ordered a replacement espresso filter as well as a new drip filter, the latter of which is a big improvement over my old plastic one. Add to that the fact that shipping went incredibly quickly from the UK to the US and I am more than satisfied.
Shot for the moon
Excellent service and fast delivery happy with my expressrok still learning about it how to get that great shot of espresso but is very good cheers
In Love with my ROK!
I quite simply love my new ROK machine!! Being the first manual machine I own, it takes a few trials to get it right! But it's quite amazing that you can pull an espresso with your bare hands! Well done ROK Coffee!!
Much better than first original kit
ROK’in!
I’ve had the original ROK coffee for years and year and have loved it. Recently it started playing up a bit and so thought I’d chance buying the refurb pack kit to see if it would make a difference?
So pleased I did. After a quick play about and easy replacement of a few parts it’s now working as good as new. Really appreciate that all the new parts are designed to work with former models. Great stuff!
I bought my ROK from the 1st…
I bought my ROK from the 1st foundrising kickstarter.
The 1st model was already a blast and since then everybody that had a chance to come home fall in love with the coffee maker.
I ve updated to the new system and it s another step up.
I m thrilled by the update. same but more of everything.
More pressure, more cream, faster, better, stronger ;)
Bravo
Part came fast
Part came fast! It was also designed better to avoid the issue I had.
Fantastic.
Great product, customer service not so great.
Great product, makes good espresso. Custmomer service not great though, very brief and rude responses when they bother to answer.
I bought a filter for my daughter in…
I bought a filter for my daughter in law for Christmas, so I obviously don't know what it is like but it is what she wanted.
I found the ROK website very easy to use and they were extremely good at letting me know when my parcel left their waare house and when it was likely to arrive, it was all very quick and efficient.
Patricia Murray
Very fast delivery and since I have the…
Very fast delivery and since I have the ROK my wife is waiting every morning to get the fresh coffee. And it gives me the opportunity in the time I make the coffee to consider the day planing or soltions for tax problems...
Five years plus and still loving the grinder and coffee maker
I have been fortunate to own both the grider and the coffee maker. Both really are standout additions to the kitchen always getting admired comment with visitors, both with regard to the looks and to the taste of the coffee they produce. Having lived with these devices for over 5 years now(yep apologies Rok for not having got this review done earlier) I have to utterly recommend both for the quality of the coffee they make and the sheer beauty in the way they look, they make my 11.am coffee break an absolute pleasure. Can I recommend just a small addition to the grinder in the form of a metal and mesh lid to place snuggly over the coffee bean hopper to prevent the beans jumping out in the grinding process I currently cover that with one hand whilst turning the grind handle with the other. Great work though guys and thankyou.
Critics on you web-performance
I really love my ROK Coffee-Maker, but - about your site I have something to be said. When I want to look on some item, that I can order additionally or as a spare-part, I only can add it to cart, but not look at it before in some more detailed description including more pictures. For example the kit for renovating my ROK - I see no possibility to have a look at what is included in this kit? How can this be? Maybe there is, but if: then its not easy to find...
Y.C. Axel
Grind consistency not up to standard
When my Baratza Encore finally gave up the ghost after 5 years of solid service I was excited to get a grinder that was quite (cannot deal with electric grinder noise in the morning, especially before I’ve had coffee) and also something looked great on the bench along side all the other coffee toys I had accumulated over the years, so I finally decided on the ROK grinder after watching a number of glowing reviews about ease of use and especially grind consistency. Unfortunately I have not been impressed. While the large crank is easy to use and I guess it doesn’t take too long to grind enough beans for 1 cup, I have actually attached it to the bench because it would jump all over the place as I ground. Mine does not have a ‘sticky’ bottom. So that problem is solved for now. However the thing I’m most disappointed about is the grind consistency. I have tried to adjust it and have even added some teflon tape to the shaft to reduce the amount of wobble in the burrs but my end product ranges from dust to course sand. Perhaps mine is defective in some way but I can’t figure out how to solve it. I have not had a problem with static that some people reported in reviews and I bought a silicon lid to keep the bean from jumping out when grinding. Overall though I am looking at moving back to an electric grinder, most probably the Baratza Sette.
Excellent prompt delivery and service.
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