While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal. ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to... See more
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Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and no... See more
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... See more
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complica... See more
Company details
Information provided by various external sources
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contact info
2 Scala Street , W1T 2HN, London, United Kingdom
- info@rok.coffee
- rok.coffee
2.9
Average
405 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Love my ROK
Love my ROK! Present from my wife Claire. Great coffee and learning as I go. Can't yet get a real crema but will keep experimenting.
24 February 2021
Rok coffee maker GC is a great tool
Rok coffee maker GC is a great tool. Gives joy out putting hands on, the usually automated, process of making the coffee.
Pleasure to use it easy to clean it. 3 months of everyday use so far and no sign of wearing out so far.
4 stars for my not met expectations related to crema. It's nowhere near what what your get at decent coffee shop. Crema plus kit is just useless, regular portafilter makes better crema.
In any case in happy with ROK. Thank you.
24 February 2021
Worth to have it
This the best home espresso maker I had so far. I tried many with different results but ROK rock it.
24 February 2021
Excellent customer service
Excellent customer service. My parcel was lost in the post and ROK replaced it immediately.
24 February 2021
Impressive espresso machine
The ROKK is an impressive espresso machine and I love the fact that it must be operated manually. The espresso tastes great and it's low in maintenance. The delivery service was great, it arrived the next day. Finally, it looks very nice on the counter top.
24 February 2021
Good product
Good and well built product overall. Though the grind adjustment wheel sometimes falls off and the sticky rubber on the base isn‘t as sticky as advertised. However, ginds are even and make good coffee. Thanks.
23 February 2021
Service was prompt
Service was prompt once the Grinder GC was in stock, and it grinds very consistently. Unboxing was minor problematic due to burr adjustment wheel being stuck tight, but eventually we got that working and the grinder is great for espresso, but have not really used it for V60 type drip brewing, or rather never dialed it in for a courser grind. Grinding for 18g double shot is fine, takes a few minutes, but grinding more beans than 18 - 20g range would become tiresome quickly.
23 February 2021
Satisfied Customer
Even with the time difference my emails are always replied back. All questions are always answered. Problems are solved. What customer wouldn’t be satisfied with ROK’s service?
23 February 2021
Simple is Good
Smart, simple, well made machine, drills out 4-5 shots every day to make my life a little more than bearable. Thank you.
23 February 2021
Good shoping experience
The buying experience was very nice. Simple and efficient. The package arrived very quickly too.
23 February 2021
ROK grinder/Rok espresso m/c
ROK grinder/Rok espresso m/c
I am a fan. I really enjoy using the ROK products, I like the way they ar engineered and I really enjoy the espresso that it is possibble to make given all the other variables involved.
Regarding customer service. ROK have always helped me with any queries within one day of my question on email.
So, well done ROK
23 February 2021
For the real espresso connoisseur.
23 February 2021
Great coffee machine
Great coffee machine. Simple, easy and quick to use. Getting the ground size is key.
23 February 2021
Beautifully constructed
Beautifully constructed grinder & machine for perfect espresso. A joy to use!
23 February 2021
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