Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more
Policy expired 4 jan called 8th jan no cannot use old medical info you have go through the whole process. 15% discount offered did not apply to my travel insurance because I was declaring medical... See more
Company replied
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more
Company details
Written by the company
ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
Contact info
High Street 135, RH10 1DQ, Crawley, United States
- rockinsurance.com
4.4
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service, regular updates, great earnings.
12 January 2025
One of the the cheapest insurance with friends staff
The friendly and helpful and taking there time to make sure I know what was happening. Plus there offer plenty of choice insure
11 January 2025
Great communication between myself and…
Great communication between myself and the member of staff listening to what I needed
10 January 2025
Very happy the way I was treated
Very happy the way I was treated they cleared my matter up which was quite complex very happy with the insurance company and I will recommend them
8 January 2025
Excellent service and product
17 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service
It took 90 minutes to provide information. The first person seemed to have no idea what he was doing.
I appreciate that you cannot give advice but providing options available cannot be beyond the realm of customer service. Appears ro be more about money than supporting customers
8 January 2025
Reply from ROCK Insurance Group
Dear Julie,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I am sorry to hear that your recent contct with us was not up to our usual high standards. I did try to call you today to discuss this but there was no reply, I left a brief voicemail. I will ensure that your comments and details are passed on to the relevant department for review. In the meantime if there is anything that you would like to discuss you can call us on 01293 855 783 or alternatively email us at customercare@rockinsurance.com
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Easy to renew with discount.
9 January 2025
quick and easy to navigate the site
14 January 2025
Will use again
Very competitive on price and cover, made simple with an easy to navigate website.
8 January 2025
Easy process and price for group
Easy process online and good price holiday insurance for group booking
7 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.