Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more
Company replied
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See what reviewers are saying
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more
Policy expired 4 jan called 8th jan no cannot use old medical info you have go through the whole process. 15% discount offered did not apply to my travel insurance because I was declaring medical... See more
Company replied
Company details
Written by the company
ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
Contact info
High Street 135, RH10 1DQ, Crawley, United States
- rockinsurance.com
4.4
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy process and price for group
Easy process online and good price holiday insurance for group booking
7 January 2025
Quick and easy to do.
7 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took travel insurance
Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not recognised. Avoid at all cost.
An update. Received a phone call from the insurance, now all sorted.
6 January 2025
Reply from ROCK Insurance Group
Dear Andrei,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
Thank you for taking the time to speak with me today, it was appreciated. As we discussed I have now passed on your details to the claims managers and have asked that they make contact with you at the time you specified.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Quick easy and simple to use
Quick easy and simple to use, quoted in seconds, very happy 😊
12 January 2025
easy to set up and inexpensive .
4 January 2025
Advisor was very helpful and…
Advisor was very helpful and informative. Requirements were a bit complicated but the advisor included everything necessary and found a very competitive quote. Received schedule and information almost immediately!
10 January 2025
Comprehensive review
I had a comprehensive review of my holiday needs in order to get the right insurance quote.
3 January 2025
I sought to amend and ended up cancelling
I sought to change my insurance from Europe to Rest of World ex USA etc - told cost of doing this was going to be £600+! This due to me making a claim, that I haven't done, was transferred to the claims department who confirmed there had been no claim, returned to the original department where was told that regardless the £600+ extra cost (I'd already paid £181 for an annual policy) had to be applied - so told them to cancel the policy immediately and I should be getting about £30 sent back to me - strange you think I've bought a policy - really disapointing and incompetent
10 January 2025
Reply from ROCK Insurance Group
Dear Richard,
Thank you for your review. I am sorry that you are unhappy with us and for the confusion/misinformation with the alleged claim.
The agents note does state that the system shows a claim, I am unsure as to where they see this as there isn't anything regarding a claim on your file. Please be assured that feedback will be passed to the agents manager.
Regardless of this, claiming doesn't have an impact on the price of future policies, the price you were given was the price to upgrade to a worldwide policy, excluding USA etc. We just have to ask if there have been any claims made, pending or intended as we are unable to change a policy if there is a claim on it.
I can confirm that your refund is on its way to you and the policy cancelled. My sincere apologies for the frustration this has caused.
Kind regards
Yvonne
Fantastic prices
Fantastic prices - great cover - gadget insurance too which is essential for my family . 2nd time we’ve had ROCK travel insurance
9 January 2025
Quick travel insurance from money.com…
Quick travel insurance from money.com and this is the only one offer 0 excess
2 January 2025
Policy expired 4 jan called 8th jan no…
Policy expired 4 jan called 8th jan no cannot use old medical info you have go through the whole process.
15% discount offered did not apply to my travel insurance because I was declaring medical conditions .
I have since been contacted and a discount applied. I am pleased to report rock have shown themselves receptive to the feedback I gave.
8 January 2025
Reply from ROCK Insurance Group
Dear Dave,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
Thank you for taking the time to speak with me today, it was appreciated. As discussed we have now applied the discount for you and the refund will be with you in the next 3-5 working days. I have also emailed over to you the new policy documents.
Just to let you know you are able to edit your review and rating to reflect the service you have had from us if you choose to.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Really good straight forward…
Really good straight forward experience, exactly what I was looking for
1 January 2025
Easy process to buy insurance
30 December 2024
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