Roberts Crossley Solicitors Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and always available to answer questions, making the process smooth and stress-free. The service is frequently described as excellent, efficient, and professional, with many appreciating the clear communication and prompt responses to inquiries. People highlight the quick response times and the overall ease of the user experience, often recommending the company for its trustworthy and reliable services. However, some customers also noted issues with the company's business model, particularly regarding communication methods and adapting practices for elderly clients without IT skills. A few other people also felt that documents were not properly checked, leading to issues that required further attention.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many customers appreciating the quick and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as great from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(507)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We had a great experience buying our first home with Ben Thomas. He was always on top of the detail (despite having multiple completions per day towards the end), and available to answer any of our questions. Couldn't recommend him more.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Roberts Crossley provide an excellent service.

Roberts Crossley were recommended to me by a friend, so instead of using a local firm of solicitors, I chose to use them. Alicea McLellan has been brilliant throughout, keeping me updated with any progress being made and she helped make the whole property selling process much easier than I was expecting. Alicea is friendly and approachable, whilst remaining professional. I would have no hesitation in recommending her in future.

26 March 2025
Rated 5 out of 5 stars

Ben Thomas was really helpful…

Ben Thomas was really helpful throughout the whole process, there were no delays on his end at all and he was very quick to respond to any communications. He made the process as stress free as he could and would recommend to anyone!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Kay E

Reasonable fee and efficient service provided by Ben in relation to collective enfranchisement. Recommend

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Solicitors !

Even through we had an eventful experience at the top and bottom of our housing chain, Roberts Crossley solicitors came through!
In particular a special shout out and huge thanks, goes to Robert Morrison whose manner, proffesionalism and speed - helped us achieve sale and purchase -before the Stamp duty 'D-Day' of April 1st!
Do not hesitate, to hire this firm!
They are simply, first class.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend Robert Crossley…

I can't recommend Robert Crossley Solicitors enough, especially Ben Thomas. Absolutely no stress what so ever and completed on our property on time. Ben was very prompt with his work and we are very pleased. Highly recommended :)

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Good communication from my solicitor…

Good communication from my solicitor Will. Always kept me updated regarding my property purchase. Company website is good for access to the progress of your file. All my queries were addressed in a prompt and efficient manner. Recommended.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors

They have been so good threw out our process keeping us up to date all they way right till the end exchange and completion they have been so helpful and informative when we have had questions to ask or unsure about anything nothing was to much trouble would advise or recommend anyone to use them

27 March 2025
Rated 5 out of 5 stars

Excellent service by Robert Crossley…

Excellent service by Robert Crossley once again. This time they turned around my auction property with Rapid times. Special mention to Robert who went above and beyond the call of duty to help get this over the line. 100% recommend.

26 March 2025
Rated 5 out of 5 stars

Excellent service as always!!!

Excellent service as always. We have used this firm several times with various solicitors. This time we were allocated Robert. He was extremely efficient. Communication was excellent and the process was completed quick than anticipated. We would definitely recommend!!!

26 March 2025
Rated 5 out of 5 stars

Excellent Level of Service

I sourced Robert Crossley Solicitors via an online search. The initial consultation and review of my requirements was dealt with efficiently and I received a quote, which although not the cheapest I had received, based upon the company reviews, I was happy to accept. My case was assigned to Robert Morrison. I cannot speak highly enough of Robert and the work he completed on my behalf. Communication was extremely professional, but friendly, prompt and clear. Robert kept me informed of everything he was doing and when any unforeseen events occurred he sought my opinion, giving me options to consider prior to acting upon these. I would have no hesitation in using this company again. Thank you Robert for making a difficult situation bearable and reducing the stress.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and professional

I can't speak highly enough of Roberts Crossley Solicitors. I dealt with Katy and Alicea who were both outstanding at their jobs. I was kept up to date all of the way through the process of buying and selling a house and I am so grateful for how responsive they were, how good communication was and how much effort they put into chasing other parties where this needed doing. My estate agent said that she had not come across more efficient solicitors. I wouldn't hesitate to use them again.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend more - all was excellent

The best service I have ever received from a conveyancer. Robert Morrison was amazing. He was professional, good-humoured and always available to answer questions accurately and quickly. Moving home is always stressful but knowing I was in such capable hands really helped. Robert made sure the purchase went through as quickly as possible. I couldn’t recommend more. All was great.

19 March 2025
Rated 5 out of 5 stars

Great solicitors and reasonably priced

Lily Moores was in charge of the sale of my mums flat and Lily made it very easy. I had regular updates and when I did need to contact Lily, I would always get a quick reply to my questions.

The price was also very reasonable, I compared a fair few solicitors and Roberts Crossley were one of the cheapest. I also checked the reviews before instructing and that gave me confidence that the sale would go through as smoothly as possible.

All in all, great communication, well priced and I would highly recommend Roberts Crossley.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Alicea …

Alicea was excellent throughout the sale of my property. She explained the process, promptly responded to my queries and was proactive and persistent in getting requisite information from me. The costs were keen, the quality first class. I have no hesitation in recommending the service provided by Roberts Crossley solicitors.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend.

Timely communication, helpful always helpful in response to requests for information or clarification - contributing to an overall smooth process!

Would thoroughly recommend!

13 March 2025

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