Roberts Crossley Solicitors Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting clear and timely communication. However, some customers also mentioned issues with communication, specifically noting that the company's reliance on email for problem resolution was unreliable and time-consuming. A few other people felt that the company was unable to adjust its practices to assist elderly clients with limited IT skills, and some expressed dissatisfaction with a perceived lack of care regarding amendments and responses to their concerns, leading to unresolved issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers mention positive feedback about their user experience. Customers consistently report a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Conveyancing

The friendliness, professionalism and prompt responses to queries are exceptional and truly help to ease your mind during a potentially stressful situation. I have used Roberts Crossley 5 times now and they have never let me down.

4 April 2025
Rated 5 out of 5 stars

Thank you Ben!

Highly recommend this company especially Ben Thomas. He was efficient, professional and always prompt with email correspondence. I appreciated the updates via txt and portal. Overall a smooth and stress free process. Will definitely recommend Robert Crossly to family/friends.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of Freehold

Ben Thomas from Roberts Crossley Solicitors dealt with the purchase of our freehold. The process went smoothly and I would use them again.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service we received from Roberts Crossley. Jonathan Davey dealt with our purchase and sale and was really easy to deal with. Even while he was on annual leave, Alicea stepped in and was also brilliant. They were able to help us beat the SDLT deadline too! What we really liked was being able to login to the portal to see the latest status of the whole process as well as being kept well up to date via text and email. I would really recommend RC and the service they provide. Thank you Jonathan and Alicea

28 March 2025
Unprompted review
Rated 5 out of 5 stars

We had a very good service from Roberts…

We had a very good service from Roberts Crossley and particularly from Ben Thomas who was excellent from start to finish and made our difficult moving process seem effortless
Ben is a credit to your company and very courteous and helpful throughout the whole process

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had a great experience buying our first home with Ben Thomas. He was always on top of the detail (despite having multiple completions per day towards the end), and available to answer any of our questions. Couldn't recommend him more.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Roberts Crossley provide an excellent service.

Roberts Crossley were recommended to me by a friend, so instead of using a local firm of solicitors, I chose to use them. Alicea McLellan has been brilliant throughout, keeping me updated with any progress being made and she helped make the whole property selling process much easier than I was expecting. Alicea is friendly and approachable, whilst remaining professional. I would have no hesitation in recommending her in future.

26 March 2025
Rated 5 out of 5 stars

Ben Thomas was really helpful…

Ben Thomas was really helpful throughout the whole process, there were no delays on his end at all and he was very quick to respond to any communications. He made the process as stress free as he could and would recommend to anyone!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Kay E

Reasonable fee and efficient service provided by Ben in relation to collective enfranchisement. Recommend

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Solicitors !

Even through we had an eventful experience at the top and bottom of our housing chain, Roberts Crossley solicitors came through!
In particular a special shout out and huge thanks, goes to Robert Morrison whose manner, proffesionalism and speed - helped us achieve sale and purchase -before the Stamp duty 'D-Day' of April 1st!
Do not hesitate, to hire this firm!
They are simply, first class.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend Robert Crossley…

I can't recommend Robert Crossley Solicitors enough, especially Ben Thomas. Absolutely no stress what so ever and completed on our property on time. Ben was very prompt with his work and we are very pleased. Highly recommended :)

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Good communication from my solicitor…

Good communication from my solicitor Will. Always kept me updated regarding my property purchase. Company website is good for access to the progress of your file. All my queries were addressed in a prompt and efficient manner. Recommended.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors

They have been so good threw out our process keeping us up to date all they way right till the end exchange and completion they have been so helpful and informative when we have had questions to ask or unsure about anything nothing was to much trouble would advise or recommend anyone to use them

27 March 2025
Rated 5 out of 5 stars

Excellent service by Robert Crossley…

Excellent service by Robert Crossley once again. This time they turned around my auction property with Rapid times. Special mention to Robert who went above and beyond the call of duty to help get this over the line. 100% recommend.

26 March 2025
Rated 5 out of 5 stars

Excellent service as always!!!

Excellent service as always. We have used this firm several times with various solicitors. This time we were allocated Robert. He was extremely efficient. Communication was excellent and the process was completed quick than anticipated. We would definitely recommend!!!

26 March 2025

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