Royal Jordanian Reviews 

It's not even worth 1 star it's shits plain I ever traveld with after ryanair coz from manchester plain don't have screen and not even any updates on flight we didn't hear a word from captain coz i believe he was new and didnt know anything other than flighing all the way to jordan and it's expensive so the plain needs upgrade I'll never flight with that shit again travel date was 9th/11/2024 and never again and there was a arab guy who had 5 bags 🎒 he came and put the cabinet full for 2 people and we had to give our cabinet suitcase to them for checking !!!

I am absolutely appalled by my experience with this airline. After a long and exhausting flight, I arrived at my destination only to discover that my luggage—filled with irreplaceable items and medication—had been lost. This was not just an inconvenience; it was a complete disaster, and the airline staff offered no real assistance.

The customer service was shockingly unhelpful. I was met with indifferent attitudes and vague responses when I inquired about my luggage. They claimed they would look into it, but I received no follow-up, no updates, and no real apology for the situation. It felt like they simply didn't care about my belongings or my distress.

To make matters worse, the process to file a lost luggage report was a nightmare. I spent over an hour navigating through a maze of paperwork, only to be told that I might have to wait weeks for any resolution. I can't believe that an airline with such a supposed reputation can't manage something as basic as ensuring passengers' luggage arrives with them.

This airline has completely failed in its responsibility to its travelers. If you value your belongings and want a stress-free travel experience, I highly recommend avoiding this airline at all costs. My trust in them has been shattered, and I will think twice before booking a flight with them again. Absolutely unacceptable!

They repeatedly changed my flight’s departure time to the point where I had to cancel the trip. The call center was extremely expensive to contact, making the situation even worse. Overall, it was a very disappointing experience.

Had a bad experience on a recent flight from Amman to London and was instructed by the stewardess to contact RJ on arriving home. It when trying to do this that I discovered that you cannot give negative feedback to them or make a complaint, their customer survey & website are cleverly designed to block you from doing so - which is great for them but not so good for you! Both avenues ultimately lead to dead ends so you can't contact them about your bad experience. RJ are probably proud of themselves for doing this but at the end of the day it doesn't work - customers just won't use them again.

I dismissed the bad reviews for this airline. I thought that the reviews were just from disgruntled passengers who didn't get what they wanted or expected a first-class experience. That was my mistake. Royal Jordanian Air is a total disaster. We got on our flight early Saturday morning from Cairo to Amman Jordan. The plane took off and 30 minutes into a 1 hour flight they turned around and went back to Cairo for "electrical issues". After an hour on the tarmac we were asked to disembark. Total chaos after the disembarkation. It was fend for yourself until the next flight goes out which was 12 hours later. No instructions, no place to rest, go back out of security and start over. Second flight was over an hour late and that fight was just to take us to Amman where we had to spend the night in a disgustong, smoke-filled airport hotel and then catch our flight to the US the next day. We had upgraded for extra room, nope forget it. Middle seats, no room. Royal Jordanian Air had no ability to work with other airlines to get you home in a timely manner. We had to wait for the next international flight which was exactly 24 hours later. Total and absolute chaos. Even the Egyptians and Jordanians called it an absolute "Shiz Show". Royal Jordanian Air demonstrated both incompetence on the front end and an inability to make it right on the back end. Either they chose not to put any effort into making it right or they had no ability to do so. Either way it makes for very unreliable international travel. I will never fly this airline again.

The worst airline ever!!! Do not book any flights with RJ. They sent me a confirmation email for my flight only to stand in the queue for one hour and then they tell me i have no reservation!!! And the my reservation is preliminary. They also have the worst attitude.

Worst airline everrrr!!!!!!!!!!

Worst ever never again , broke my suitcase , no compensation, no entertainment on the aircraft. squeeze myself all the way . NEVER AGAIN

This an edited review. I was wronged by Royal Jordanian airlines but they made a great effort to correct their mistake. I am satisfied in the end, however I still don’t appreciate the rude representative that initially handled my call.

I have overweight in dubai

And iam already book business class , I need to walk distance to paid for over weigh and back again to take my ticket bad service in royal Jordanian in dubai ,

Booked return trip from Manchester to Bangkok leaving 28 Dec. After booking my hotel to match my arrival date Royal Jordanian changed my connecting flight in Amman to arrive 4 days later!!
I assumed the flight had been overbooked or cancelled, but I can still see the same flight being advertised for sale now but at a much higher price! Disgusting behaviour, they should be punished for this as I along with other passengers will lose money on hotel bookings now.

I booked a flight recently with Royal Jordanian from London to Bangkok via Amman.
With in days i had notifications of flight time changes, the flight was then going 24Hrs earlier then booked. Then I was notified the layover had gone from 4 hrs. to over 24 hrs. in Amman Then a couple of days later the Bangkok to Amman Flight was cancelled. this all happened in about a 2 week time frame. I duly cancelled the flight as per my rights and am having to wait for a refund. Make you own mind up, but if you want uncertainty for your trip, and don't mind being messed around then RJ may be the airline for you !

I booked a flight from Madrid to Bangkok doing a stop in Amman, they changed the flight 6 times in less than a month and they want to stay three days waiting in Amman, looks like a not serious company doing this kind of things

Never book with them they are cheap for a reason. Booked flights to Bangkok via Amman they changed the timings at first then they changed the return date by two days but only for the first leg so I would of arrived two days after my connecting flight absolutey useless DO NOT BOOK with these chancers!!

Bought business class tickets for Madrid to Bangkok via Amman 4 weeks ago. Since then they have rescheduled our flights 4 times already! Now they are expecting us to fly from Madrid to Amman on one day and then fly Amman to Bangkok 4 days later! What do they expect us to do during those 4 days?
The problem is, although I can probably reschedule everything (all 9 hotels and 1 train journey), how do I know they wont change it all again? And who is going to pay for all the changes and the amount of time it is taking me? I have already had to reschedule it all from their last change!

I booked a return flight to Bangkok in March this year for the 28th December - 20th January.
I have since booked all of my accommodation, trips etc.
Royal Jordanian have just contacted me to tell me the flights have moved to 2nd January - 19th January.
These are not the flights I have booked and mean I will loose money on accommodation.
This is completely unacceptable. This is a once in a lifetime trip I have worked hard to save money for. I am completely devestated.
Even if they agree to a refund, I am now forced to book a more expensive flight when I could have got a better deal in March.
I would never, ever use Royal Jordanian again.
Your company are scammers.

I recently had the unfortunate experience of flying with Royal Jordanian Airlines, and I am writing this review to express my extreme dissatisfaction with their customer service, flight conditions, and overall experience.

The most frustrating aspect of my journey was the complete disregard for my lost luggage. It has been over two weeks since my flight, and I have yet to receive any updates or resolution regarding its whereabouts. Despite multiple attempts to contact their customer service, I have been met with a lack of responsiveness and a general indifference to my situation.

Furthermore, the flight itself was far from enjoyable. The aircraft was outdated and uncomfortable, and the in-flight services were subpar. The cabin crew seemed disinterested and unhelpful, and the overall atmosphere was unpleasant.

I am deeply disappointed with Royal Jordanian Airlines and would strongly advise others to consider alternative options. Their complete lack of customer care and attention to detail is unacceptable, and I will not be flying with them again.

Worst Airlines ever, they kept us in the airplane for 6 hours straight at Amman airport with no air conditioning, no food , no water, without letting us go outside the airplane, why ?? As they said they wanted to change the captains and the crew, lot of people PASSED OUT in the plane and then they sent us the fired department to give oxygen and help the sick people. NONE of the crew member wanted to answer 1 question. no never again , and NEVER AGAIN, when you have the option of taking a serious conpany why we take this insane company

They destroyed my suitcase. The day after arriving filled in the contact form online about the damaged suitcase, no response. Then trip in Jordan started, i went to some places without internet reach. Finally found internet acces after a few days and they answer directly... they dont consider claims more than 7 days old, in my case it was 8 days.
Also the plane was 2 hours late and many things inside the plane was broken. It was the dirtiest airplane i have ever been in. There is no entertainment on board. Check in staff was rude and unprofessional. However the flight crew was friendly and good.

Please avoid this company, all reviews are true!

1 week ago I booked my flight from Madrid to Bangkok (Madrid-Amman-Bangkok), and today I received 2 emails saying that the time of the flight changed.

A few hours later, they sent me other 2 emails saying that the day of the flights changed too!! I cannot accept the change because I would lose the flight connection. So now I have to look for an alternative

I don't think this company is serious

Refused to upgrade the ticket to business due to we have an infant. Discrimination against child . I don't recommend this airlines for family due to discrimination.