Royal Jordanian Reviews 

Taking legal action against these scammers. Cheap airline but charge premium prices. Never again. See you in court

Booking Reference: 21252568126
Original Itinerary: London Heathrow (LHR) to Erbil via Royal Jordanian
Date of Original Flight: 26th of April 2025
I am shocked at how poorly eDreams and Royal Jordanian handled my booking during a critical time.
I had an involuntary change to my original flight from London Heathrow to Erbil, operated by Royal Jordanian. The new itinerary included an insane 74-hour layover, which was not feasible — I was flying for a funeral and needed to be there urgently.
I contacted eDreams, and they offered an earlier flight. I accepted it immediately and was told I’d receive confirmation within 72 hours. I called them daily — every single day — chasing that confirmation. Nothing.
Then, just one day before the new flight, they casually told me the flight was never actually booked. Now they expect me to pay an extra £282.00 to fly on the 25th — after their system failure and misleading app flow.
What’s worse is that their app had a vague "Accept alternative flight" button — no flight details shown. I clicked to view the information, but now they’re claiming that clicking that button committed me to that ridiculous 74-hour layover flight.
This is beyond unethical. I was misled during a time of grief, and treated like a payment source, not a customer.
I’ve never felt so ignored, misled, and dismissed by a travel platform. Avoid eDreams and Royal Jordanian if you value clear communication, basic respect, and your travel plans not collapsing last minute.
Now eDreams claiming that Royal Jordanian charging me and not eDreams.
Sham on you Royal Jordanian and ereams

I booked a flight through Cheap
Fly Shop with Jordanian
Airlines, scheduled for April
2025, flying from Heathrow
Airport to Erbil Airport.
Unfortunately, my husband
suffered a sudden and serious
heart attack, which led to him
needing emergency triple
bypass surgery. This completely
unexpected medical emergency forced me to cancel my travel
plans.
I fully understand that the
ticket was non-refundable. I
wasn't expecting a full refund-
but I did hope for some basic
compassion or flexibility. I
reached out to both the travel
agency and the airline,
explaining the situation and
offering medical documentation.
What I received in return were cold, dismissive responses and absolutely no
effort to support or assist
during a very stressful time. I wasn't asking for special
treatment-just a little human
understanding. A credit, a
rescheduling option, or even a
sympathetic response would
have meant something. But
unfortunately, I was treated
like just another booking, not a
person facing a genuine crisis.
This experience has left me
deeply disappointed in both
Jordanian Airlines and Cheap
Fly Shop. Emergencies can
happen to anyone. How a
company responds in those
moments says everything.
I won't be booking with either of
them again-and I urge others
to consider how they might be
treated if the unexpected
happens.

Very old airline shaking I was worried about the cabins part falling over our heads, no good service and very little portion of food, no offering coffee or tea.
Delayed from Heathrow around 45 minutes,
When we arrived transit quickly they gave us vouchers which you couldn't redeem it. I got diabetes and High blood pressure

The Amman airport is just rubbish no good foods, there pizza is tortilla with cheese on it crazy, expensive than UK

Royal Jordanian Gave Me Nothing But Disrespect

I booked a flight from the UAE to Syria via Amman. The entire itinerary showed airport-to-airport travel, clearly advertised as a full flight route. At no point did it mention that part of the trip would be by bus.

When I arrived at the airport, I was shocked to be told the Amman-to-Syria leg was by bus. This was never communicated to me. When I expressed concern, they canceled my entire booking on the spot.

I received no refund, no assistance, and was treated with complete rudeness and indifference.
No apology. No responsibility. Just “leave.”

This is not how a professional airline operates. It felt like a scam.
I advise anyone considering Royal Jordanian to think twice — your money and dignity are at risk.

Rj112 London to Amman , my seat , I could feel the plastic on my back. Foam worn away. Ain’t a Dreamliner. Our row of 3 , none of the usb chargers and the below seat plug adaptors worked and others said the same. Such slow service in every thing

Brainless Airport staff and security.
Arrogant Airport staff at Omman Airport, removed Expensive FRAGILE tape and Stickers from Hand luggage saying it can kill some one😡😡😡
Totally Stupid Staff at Boarding gates.
NEVER fly with Royal Jordanian🙏🙏

I booked a flight for a family holiday on April 13th. However, for some reason, the flight was canceled. Their agent suggested booking from another airport, so my agent rebooked the flights. But then, Jordan Airlines canceled my flights again.

This issue started on February 17th, and after nearly a month of back-and-forth, they finally closed my case and issued a refund for my tickets. However, I had booked my package holiday four months ago, and now the same trip costs me £1,800 more.

Their management showed no interest in resolving the situation. I called every day, four times a day, and they kept making excuses, saying they were too busy. What kind of airline management takes almost a month to fix an issue? Absolutely the worst airline experience!

I’ve booked a flight back in October for me to go to umrah on 13/03/2025 but RJ rescheduled my flight for 02/03/2025 without my knowledge the funny part is they want me to stay in Amman until 14/03/2025 as a transit wait for my original flight in Amman customer service is nonexistent tried everything for them to understand this can’t happen but they insisted there’s no other option but to take that flight 11 days earlier my flight was from Stansted and they have another flight from Heathrow at same date but they won’t reschedule me from different airport so my advice is to avoid this airline as you can see on here trust pilot there’s no single positive review and I’ll make sure to let know as much people as I can avoid avoid avoid

Booked and paid business class some 6 months in advance from Istanbul to Bangkok (Feb 19, 2025) only to be downgraded two weeks before flight time on the Istanbul-AMMAN leg. There was no offer of refund, use of lounge, upgrade to front row economy, nothing! On top of that, the whole RJ network lied by emails and at check in that I could use the lounge and that within 3 days someone would get in touch with refund documentation. I’ve seen none of it and was turned down at Istanbul Business class lounge. The airline intentionally screw passengers in every way.

Flight date change.
February 2025

I booked a flight trip from London to Jeddah Booking.com on Jordanian Air. I suppose to fly from London on 16th Mars, but it has changed to 18th Mars two days after. Furthermore, I prebooked and paid the hotel in Makkah. Then I called both to transfer to an alternate aeroplane, but they said there are no flights available that week. I told them I am willing to 18th if they compensate the two days I paid the hotel, they refused to pay me. I will never book again from booking.com and air Jordanian.

Didn’t fly with them yet but booked a flight directly via the airline website (not some other booking platform) and they keep bombarding me with spam emails… daily calls to upgrade or purchase extra services. And no way to unsubscribe from these. This is a direct violation of the CAN-SPAM law and may be illegal and could result in hefty fines for the company! Hopefully some lawyers pick this up and sue Royal Jordanian for unlawful conduct.

I am writing this review to express my deep frustration with Royal Jordanian Airlines. Without a doubt, this has been the worst airline experience I’ve ever had!!

My flight was initially scheduled to depart at 11:10 AM on January 5th, but after an 11-HOUR DELAY , it finally took off at 10:15 PM the same day. Despite multiple attempts requesting a refund, Royal Jordanian flatly refused to take any responsibility. They claimed the delay didn’t qualify for a refund, even though the delay was so excessive.
I’ve traveled extensively, but Royal Jordanian is by far the worst company I’ve ever flown with. Their lack of professionalism, customer care, and unwillingness to offer refunds is shocking.

I would strongly advise all travelers to avoid flying with Royal Jordanian Airlines. They have shown no regard for their passengers and have completely failed in terms of customer service. I will never fly with them again!!!

This is by far the worst airline my family has ever dealt with. My mom traveled with them over the weekend, and the experience was nothing short of a nightmare. First, they extended her layover to nine hours with less than 24-hour notice, completely ruining her plans and causing significant inconvenience.

To make matters worse, the same carry-on she traveled with was suddenly deemed unacceptable on the return flight, and they forced her to pay an additional $200 on top of the already extortionate ticket price. This is pure exploitation, especially considering the inconsistency in their rules.

Their customer service is appalling—they don’t respond to complaints or inquiries, leaving customers feeling ignored and frustrated.

I wouldn’t recommend this airline to anyone. There are cheaper airlines that offer better service, fairer prices, and a lot less hassle. Save your time, money, and sanity—avoid Royal Jordanian Airlines at all costs!

Subject: Complaint Regarding Incident on Flight RJ 126 on 08.01.2025

Dear Sir or Madam,

Today, I traveled on flight RJ 126 from Frankfurt to Amman (departure: 13:50, seat: 16A). During the flight, I was served a meal that contained a large stone. Unfortunately, I accidentally bit into it, which caused one of my teeth to be damaged and cracked.

Since then, I have been experiencing severe pain, which continues to persist. The flight attendant was informed of the incident and also saw the stone.

I kindly request that you contact me regarding a resolution for the damage and the pain I am enduring.

Yours sincerely,
Alan Wali

We returned back to London yesterday after performing a pilgrimage in Saudi Arabia. We made a huge error in choosing this airline for our trip. Many passengers and I were left waiting for almost two hours at baggage claims for our ZamZam water. The person at the Global Solutions Baggage Helpdesk gave us a letter from the airline informing us that they will help look for our water but only "purely out of a curtesy basis". Reading this infuriated me. They even added that the airline "will not compensate for the missing ZamZam water". The letter included a number for passengers to call to check if the water has been found. I called the line five times today but there was no answer.

Please do yourselves a favour and do NOT ever book with this airline.

They are an absolute joke and lack decency and customer care.

The worst airline I have travelled with and I have seen the worst of the worst.

I booked a flight with my 4 year old son and wife. They separated all of us with no option to be all together (even if we wanted to pay for it). They only allowed us to select seats for the first connecting flight, but not the second).

This meant that both myself and my wife were separated from our sick 4 year old child - a hardly believable situation. They pleaded with other customers to allow my son to sit with my wife.

The question is: why does the airline not have the common sense to automatically place a 4 year old child with one of their parents? Why the need to always separate out everyone for no reason and create chaos with lots of people trying to swap?

We had to beg people to allow mother and 4 year old child to be together. Humanity is reaching new lows. RJ’s way of dealing with it is asking you to ask other people once you are on the flight, instead of sorting out the problem themselves in the first place. A stressful experience.

Just to also state that on both flights yesterday, not once were we offered tea or coffee (one was short haul and the other a 6hr long haul flight). It’s a basic thing that should have been offered.

Not worth even the 1 star. Worst experience ever a transit that was supposed to be 1h it became 20h gave us an hotel room that's disgusting. On the way back they canceled the flight and book us another one after 6 hours without any excuses. First and last time I book with this unprofessional and unrespectful airline

Best airline ever pilots handled turbulence well and I didn’t like the chicken with mushroom so they replaced it for me even though I ate from it crew were very nice and understandable and I enjoyed the ride! ROYAL JORDANIAN!!

plane was in so bad condition... airport hotel in Amman was so so dirty...
Is really a very bad airline and ticket cost was at same level of Qatar, Finnair.. How comes ?