Rivervale Reviews 4,635

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and proactive communication throughout the entire leasing process. Many people highlighted the exceptional customer service, noting that the team was always available to answer questions and provided clear, honest advice. The service is frequently described as efficient, hassle-free, and professional, with many consumers appreciating the smooth user experience from initial inquiry to vehicle delivery. However, some customers also noted issues with delayed deliveries and a lack of clear communication regarding vehicle status. A few people experienced problems with missing items upon delivery and felt that their concerns were not adequately addressed, leading to frustration and a less positive overall experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of the... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the ease and efficiency of the process from... See more

User experience

People report positive experiences with user experience. Many customers describe the process as simple,... See more

Based on these reviews

Rated 5 out of 5 stars

Overall really happy with the service and support throughout the lease process. Simple and hassle free. Jake and the team took care of everything from first enquiry to delivery of the car. Always on h... See more

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Rated 5 out of 5 stars

Ross at Rivervale was absolutely fantastic from the very start. He was always quick to respond and made the entire process completely smooth and stress-free. This was my first time getting a lease ca... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Jordan at Rivervale was fantastic from start to finish. He was quick to respond, proactive throughout the whole process, and genuinely went above and beyond to find me not only the r... See more

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Rated 5 out of 5 stars

Getting our new Volvo XC40 was straightforward and the staff were friendly and kept us updated every step of the way. We shopped around and their prices were extremely competitive compared to other co... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Jake got back to me promptly every time. I gave up waiting for other providers. I was quickly reminded why I used Rivervale a few years ago, the price was... See more

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Rated 5 out of 5 stars

We came to Rivervale needing a Ford Explorer EV and the whole experience was, frankly, refreshing. The process was smooth, communication was timely and genuinely informative, and pricing came in we... See more

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Rated 5 out of 5 stars

Second time using Riverdale....both times great prices and service....jack sorted everything for me...organised getting my existing car returned and new car delivered the same morning....it's was all... See more

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Rated 5 out of 5 stars

From first enquiry to delivery. The process was straight forward, convenient and easy. Jack in sales was excellent - responding to enquiries swiftly (even outside normal business hours). Franchise dea... See more

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Rated 5 out of 5 stars

Really helpful and efficient from first contact to taking delivery of my new car. Kept me informed at every step of the process. I have already recommended them to my family and friends. Would not hes... See more

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Rated 5 out of 5 stars

Dan and Teresa at Rivervale provided me with a high level of customer service, rapidly responding to my emails as I made the switch with them to a second lease. I got a very competitive deal through t... See more

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Rated 5 out of 5 stars

Great support from Daniel Elms and the team at Rivervale from start to finish. From finding the car to delivery took about 1 month and that included Christmas and me being picky about delivery dates.... See more

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Rated 5 out of 5 stars

I must have gotten my first lease vehicle over 20 years ago. At that time I was lucky to find Matt Noonan at that time at 1stchoice vehicle finance. He was so good to deal with, communication, servic... See more

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Rated 5 out of 5 stars

Really solid service from Jordan, quick to respond and always around to take calls before, during and after purchase. Had to switch cars due to volume of orders with Ford, and time pressure my end, th... See more

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Rated 5 out of 5 stars

This is the first time I've looked for a lease car and I came to Rivervale based on the reviews, and it was the right decision. The process was quick and easy, Jake explained everything I wanted to k... See more

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Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Massive thank you to Mark, helped me through any issues I had throughout the application and also took time to chat and get to know me. A real professional,... See more

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Rated 5 out of 5 stars

I would highly reccomend Rivervale. Dan was amazing from start to finish, explaining my options and finding the best suitable product for my requirements. Dan is very professional, friendly and help... See more

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Rated 5 out of 5 stars

It was my first personal contract hire car, so I found Rivervale and Ross in particular a pleasure to deal with. The process was well explained and straightforward. Once the order was placed, Teresa t... See more

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Rated 5 out of 5 stars

Great service from Jack, car was delivered within 3 weeks. The whole process was super easy and I was updated regularly. Delighted with the car delivered to my front door 0 faff. I think the lease... See more

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Rated 5 out of 5 stars

From making my enquiry to ordering and then receiving my lease vehicle Kyle oh Rivervale couldn’t have been more helpful Also the information I received from the delivery team was first class River... See more

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Rated 5 out of 5 stars

Jim and the Rivervale sales support team continue to provide a 5 star service Nothing is ever too much trouble, they always return my calls and consistently provide a wealth of honest advice It’s... See more

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Rated 4 out of 5 stars

great company to work with, competitive quotations, professional staff that know there business. The whole process of leasing the vehicle was made easy, and everyone especially Jake were more than hel... See more

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Rated 4 out of 5 stars

I had excellent help on the phone after the man who delivered my car, Carlos, gave me absolutely no help or information about my new and strange car.

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Rated 5 out of 5 stars

Really good communication throughout the whole process of ordering. Friendly, & helpful , which is refreshing today. Car delivered by 8.30 am Friendly, courteous driver, Old car picked up at... See more

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Rated 5 out of 5 stars

After trying a few companies to get the best price, rivervale was perfect, also you didn’t have to wait days to hear back unlike some others i dealt with.Matt was amazing throughout. He answered every... See more

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Rated 5 out of 5 stars

Leases a vehicle through Riverdale. Could not have been better. Fantastic customer service. Always made time to answer calls and email and responded within good time frame. So far so good. Competively... See more

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Rated 5 out of 5 stars

I have been using Rivervale for almost 10 years and have always been very impressed with the customer service received. Jake and the team respond very quickly and always do their best to help with an... See more

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Rated 5 out of 5 stars

I had a really great experience with Rivervale Leasing. From the start of the process everything was handled professionally and smoothly, which made leasing my car much less stressful than I exp... See more

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Rated 5 out of 5 stars

Dealt with Jim at Rivervale. Lease deal was good on a car I really wanted. The delivery was delayed by several weeks, due to a logistics issue with the manufacturer. However I was always kept in th... See more

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Rated 5 out of 5 stars

Joe at Rivervale was brilliant from finding me the best deal and working with me to get a great card he took the time to come and organise pick up and go through all the settings of the car. Very impr... See more

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Rated 5 out of 5 stars

Courteous, helpful and extremely efficient service from everyone at Rivervale. This is my third business lease and this company made the whole process quick and easy. I was offered a very competitive... See more

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Rated 5 out of 5 stars

I recently purchased a car from Rivervale, and I couldn’t be happier with the experience. From start to finish, the service was absolutely fantastic. I’d like to give a special shout-out to Kyle, wh... See more

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Rated 5 out of 5 stars

I have always been a cash buyer.My first experience with a lease car was great with Rivervale.They were very good with explaining,understanding and fulfilling my requirement.No time wasted,sharp on ti... See more

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Rated 5 out of 5 stars

I had an excellent experience with the company. They offered, by far, the best prices. The customer service was exceptional- Jordan answered my calls even on a Sunday and reserved the car for me aft... See more

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Rated 5 out of 5 stars

My first time leasing a car through Rivervale and I have been very happy with them. Competitive pricing and smooth, efficient process from start to finish. Jake was excellent - friendly, knowledgeabl... See more

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Rated 5 out of 5 stars

Everything went a smoothly as it could have done. Kyle was brilliant. Great communication and everything happened when they said it would. Would definitely recommend and will definitely use Rivervale... See more

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Rated 5 out of 5 stars

Jake and the sales team were very quick to respond to queries and got everything organised in a few days time. The process was very smooth and they were always happy to respond to any queries either... See more

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Rated 5 out of 5 stars

Fantastic service from Rivervale whilst getting a new car Communication was brilliant all the way through. All questions were dealt with in a prompt and efficient manner Many thanks Jake and the... See more

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Rated 5 out of 5 stars

Everything ran very smoothly, being our first time that we have leased a car we were expertly guided through any query we had from Mr J. Mercer at Rivervale. We would highly recommend Rivervale and Mr... See more

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Rated 5 out of 5 stars

Matt and the team at Rivervale were simply amazing. I’m a first timer when it comes to car leasing, they made the process so simple. No hard sales, explained everything that I needed to know and now I... See more

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Rated 5 out of 5 stars

Excellent service from the start. Made an online enquiry the previous evening, Jim called around 10am as requested. Deal was even better than online, easy process, explained well and all communication... See more

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Rated 5 out of 5 stars

Jim Mercer and the team at Rivervale did a lovely job supporting my queries and concerns. We found a great Mustang EV, with the spec I required for an awesome monthly price - so I am very happy with t... See more

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Rated 5 out of 5 stars

Rivervale was the most competitive on price for the vehicle I ordered, the process was smooth from start to finish. Shaun Wares was always in contact with me regarding updates and delivery times. I... See more

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Rated 5 out of 5 stars

I used rivervale for the purchase / lease of a vehicle. I can honestly say it could not have gone smoother. What a simple process. Kyle McWilton who i dealt with, wow, calls and emails making everythi... See more

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Rated 5 out of 5 stars

My first PCH agreement with Rivervale and the service/attention to detail from Jake could not have been better. I visited the showroom to finalise the paperwork and was very impressed. Jake compl... See more

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Rated 5 out of 5 stars

Superb service! Matt helped me with lots of options before I chose my car, gave great advice and got me a super deal. Great admin and really efficient, I will use them again for my next lease.

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Rated 5 out of 5 stars

Dealt with Matt Noonan through the process thoroughly professional outlining all the relevant details perfectly and gave a great deal on the vehicle I leased. Would absolutely use Rivervale again when... See more

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Rated 5 out of 5 stars

Fantastic experience. First time leasing a car and Jordan could not have been more understanding and helpful. Great service and will return to Rivervale for my next car.

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Rated 5 out of 5 stars

This was my first experience of leasing a car - and I was guided through it by Jim in a way that I could not fault. My whole experience of Rivervale has been first rate and I can recommend them whole... See more

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Rated 5 out of 5 stars

Jim constantly want above and beyond to ensure that my car came in time. He was in regular contract throughout the process which made the process as smooth as possible. Would be very happy to use Rive... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Service
  3. Leasing Service

Written by the company

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I leased a car for the first time…

I leased a car for the first time recently through Kyle and the whole process was really easy from start to finish. He was really helpful, always quick to answer any questions, and made sure everything went through smoothly.

He went above and beyond to get my application over the line, which I really appreciated.

I would highly recommend Kyle if you’re looking to lease a car – great service all round!!

24 March 2026
Unprompted review
Rivervale logo

Reply from Rivervale

Thank you for your recommendation, Simon we really appreciate it. We hope you enjoy your new car!

Rated 5 out of 5 stars

Nissan Qashqai lease car

Great initial call , and the follow up was first class .

23 March 2026
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Reply from Rivervale

Thank you for your review, Robert we appreciate it. We ope you enjoy your new wheels!

Rated 5 out of 5 stars

Great communication

Great communication, happy with my new car.

16 March 2026
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Reply from Rivervale

Thank you for your review, Krystal. We are glad to hear you're enjoying your new car, we hope to see you again next time!

Rated 5 out of 5 stars

Highly recommended

Straightforward, easy to deal with and very professional with follow-ups. Jack was really good, sorted everything out and great to deal with.

19 March 2026
Rivervale logo

Reply from Rivervale

Thank you Nick! We hope you enjoy your new wheels!

Rated 5 out of 5 stars

Great experience

Very easy process from browsing options to delivery. Kept me informed of progress throughout.

20 March 2026
Rivervale logo

Reply from Rivervale

Thank you for your review, Mark! We are glad to hear this and hope you enjoy your new wheels!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Jake got back to me promptly every time. I gave up waiting for other providers.
I was quickly reminded why I used Rivervale a few years ago, the price was right and the service is exceptional. Thanks Jake for sorting.
Just when I thought the service couldn’t get much better I was met with Ted the delivery guy. Informative, prompt and delivered the car in perfect condition.
Lovely to experience such a great service these days.
Well done !

20 March 2026
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Reply from Rivervale

Thank you Claire, we are thrilled to hear this. We appreciate you choosing Rivervale again and we hope to see you next time! Enjoy your new wheels!

Rated 5 out of 5 stars

great support from the Sales Manager…

great support from the Sales Manager Jordan & his support team. Excellent pricing & the Ford Explorer was delivered yesterday, very pleased.

20 March 2026
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Reply from Rivervale

Thank you Rob, we are glad to hear this. Enjoy your new Explorer and we hope to see you again next time!

Rated 5 out of 5 stars

Great customer service really…

Great customer service really responsive and always available. Also the car is great.
Highly recommend!

19 March 2026
Rivervale logo

Reply from Rivervale

Thank you so much for the recommendation, Peggy! We are glad to hear this and hope to enjoy your new car.

Rated 5 out of 5 stars

Smooth transaction with the lease of…

Smooth transaction with the lease of our car and all staff were helpful and polite and follow up once car was delivered was good service too.

18 March 2026
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Reply from Rivervale

Thank you Nina, we are thrilled to hear this! Enjoy your new wheels!

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start. Made an online enquiry the previous evening, Jim called around 10am as requested. Deal was even better than online, easy process, explained well and all communication first class.

16 March 2026
Rivervale logo

Reply from Rivervale

We are glad to hear this, Natalie. Thank you for choosing Rivervale!

Rated 5 out of 5 stars

Great service

Great service. Matt helped us to find the right car and was quick at responding in the lead up to delivery

10 March 2026
Rivervale logo

Reply from Rivervale

We are thrilled to hear this, thank you! Enjoy your new wheels!

Rated 5 out of 5 stars

Very happy with my new car

Always very helpful - kept me up-to-date with the process, and explained everything clearly. Always ready to answer any of my questions, and the whole experience went smoothly and I am very happy with the outcome.

9 March 2026
Rivervale logo

Reply from Rivervale

Thank you Julia! We are glad to hear this and hope to see you again next time! Enjoy your new car!

Rated 5 out of 5 stars

Fantastic experience with Rivervale

Fantastic experience with Rivervale. Having not leased a car for personal use before I wasn’t sure which lease company to select. But as soon as I sent the enquiry to Rivervale they responded very quickly and professionally. I asked for various different quotes and they it was never a problem. They provided advice on the spec, best options for my budget. The process was so smooth when ordering the car and they asked what date I would like the car delivered, they booked the date and it arrived on that date with no issues. Big thank you to Ross who was brilliant all the way through the process. I would highly recommend to anyone looking to lease for personal and business use.

16 March 2026
Rivervale logo

Reply from Rivervale

Thank you for your kind feedback and for choosing Rivervale.
We’re really pleased to hear your first leasing experience was positive and that everything ran smoothly.
We appreciate your recommendation and hope you enjoy your new car!

Rated 5 out of 5 stars

From making the first contact of…

From making the first contact of clicking on the vehicle that I would like to lease the process of ordering the vehicle with verbal communication went smoothly all the way to finally receiving my new vehicle on my drive

11 March 2026
Rivervale logo

Reply from Rivervale

Thank you Gary, enjoy your new wheels!

Rated 5 out of 5 stars

New car lease

A big thank you to Jake for sorting our new car lease for the 4th time! He was professional, knowledgeable, and made sure we got exactly what we needed. This is how car leasing should be quick, easy, and transparent. We’re thrilled with the new car!

10 March 2026
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Reply from Rivervale

We are glad to hear this Nicole, thank you for choosing Rivervale. Enjoy your new car!

Rated 5 out of 5 stars

Five stars — and Daniel is the reason the sales world needs a reset!

We came to Rivervale needing a Ford Explorer EV and the whole experience was, frankly, refreshing. The process was smooth, communication was timely and genuinely informative, and pricing came in well below the competition. The car essentially sold itself on spec alone.
But the real standout was Daniel Elms, our sales exec. He's exactly the kind of person you want to deal with — easy manner, no pressure, completely genuine. He kept us informed at exactly the right cadence, answered everything we needed, and never once made it feel like a sales transaction. Just helpful, honest, human interaction.
This is exactly how I like to do business, and it's rare enough to be worth shouting about.
If you're in the sales game and wondering what good looks like — be more like Daniel at Rivervale.

11 March 2026
Rivervale logo

Reply from Rivervale

Thank you for the great review. We are so pleased to hear you enjoyed the experience and found the whole process clear, smooth and refreshing.
We appreciate you taking the time to share your feedback.
Enjoy your Ford Explorer EV and thank you for choosing Rivervale!

Rated 5 out of 5 stars

Brilliant

Everything went a smoothly as it could have done. Kyle was brilliant. Great communication and everything happened when they said it would. Would definitely recommend and will definitely use Rivervale again.

5 March 2026
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Reply from Rivervale

Thank you so much for your recommendation, Shane. We are glad to hear this and appreciate you choosing Rivervale. Enjoy your new wheels!

Rated 5 out of 5 stars

It was my first personal contract hire…

It was my first personal contract hire car, so I found Rivervale and Ross in particular a pleasure to deal with. The process was well explained and straightforward. Once the order was placed, Teresa took me through the final stages and answered any questions I had.

10 March 2026
Rivervale logo

Reply from Rivervale

Than you for your great review, Richard. We are glad to hear this and hope to see you again next time, enjoy your new wheels!

Rated 5 out of 5 stars

Jim Mercer from Rivervale makes the…

Jim Mercer from Rivervale makes the whole experience of leasing a car easy. Very professional service and a pleasure to deal with. Would definitely recommend

10 March 2026
Rivervale logo

Reply from Rivervale

Thank you so much for your recommendation, Clayton. Thank you for choosing Rivervale and we hope to see you again next time!

Rated 5 out of 5 stars

Was really helpful with the whole…

Was really helpful with the whole process matt who was dealing with mine talked me through everything and kept me updated throughout

10 March 2026
Rivervale logo

Reply from Rivervale

We are glad to hear this Donna, we hope to see you again next time!

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