Overall really happy with the service and support throughout the lease process. Simple and hassle free. Jake and the team took care of everything from first enquiry to delivery of the car. Always on h... See more
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Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.
A1-A3 Evershed Way, BN43 6QB, Shoreham-by-Sea, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
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I leased a car for the first time recently through Kyle and the whole process was really easy from start to finish. He was really helpful, always quick to answer any questions, and made sure everything went through smoothly.
He went above and beyond to get my application over the line, which I really appreciated.
I would highly recommend Kyle if you’re looking to lease a car – great service all round!!

Reply from Rivervale

Reply from Rivervale
Straightforward, easy to deal with and very professional with follow-ups. Jack was really good, sorted everything out and great to deal with.

Reply from Rivervale
Very easy process from browsing options to delivery. Kept me informed of progress throughout.

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Excellent service from start to finish. Jake got back to me promptly every time. I gave up waiting for other providers.
I was quickly reminded why I used Rivervale a few years ago, the price was right and the service is exceptional. Thanks Jake for sorting.
Just when I thought the service couldn’t get much better I was met with Ted the delivery guy. Informative, prompt and delivered the car in perfect condition.
Lovely to experience such a great service these days.
Well done !

Reply from Rivervale
great support from the Sales Manager Jordan & his support team. Excellent pricing & the Ford Explorer was delivered yesterday, very pleased.

Reply from Rivervale
Great customer service really responsive and always available. Also the car is great.
Highly recommend!

Reply from Rivervale
Smooth transaction with the lease of our car and all staff were helpful and polite and follow up once car was delivered was good service too.

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Excellent service from the start. Made an online enquiry the previous evening, Jim called around 10am as requested. Deal was even better than online, easy process, explained well and all communication first class.

Reply from Rivervale
Great service. Matt helped us to find the right car and was quick at responding in the lead up to delivery

Reply from Rivervale
Always very helpful - kept me up-to-date with the process, and explained everything clearly. Always ready to answer any of my questions, and the whole experience went smoothly and I am very happy with the outcome.

Reply from Rivervale
Fantastic experience with Rivervale. Having not leased a car for personal use before I wasn’t sure which lease company to select. But as soon as I sent the enquiry to Rivervale they responded very quickly and professionally. I asked for various different quotes and they it was never a problem. They provided advice on the spec, best options for my budget. The process was so smooth when ordering the car and they asked what date I would like the car delivered, they booked the date and it arrived on that date with no issues. Big thank you to Ross who was brilliant all the way through the process. I would highly recommend to anyone looking to lease for personal and business use.

Reply from Rivervale
From making the first contact of clicking on the vehicle that I would like to lease the process of ordering the vehicle with verbal communication went smoothly all the way to finally receiving my new vehicle on my drive

Reply from Rivervale
A big thank you to Jake for sorting our new car lease for the 4th time! He was professional, knowledgeable, and made sure we got exactly what we needed. This is how car leasing should be quick, easy, and transparent. We’re thrilled with the new car!

Reply from Rivervale
We came to Rivervale needing a Ford Explorer EV and the whole experience was, frankly, refreshing. The process was smooth, communication was timely and genuinely informative, and pricing came in well below the competition. The car essentially sold itself on spec alone.
But the real standout was Daniel Elms, our sales exec. He's exactly the kind of person you want to deal with — easy manner, no pressure, completely genuine. He kept us informed at exactly the right cadence, answered everything we needed, and never once made it feel like a sales transaction. Just helpful, honest, human interaction.
This is exactly how I like to do business, and it's rare enough to be worth shouting about.
If you're in the sales game and wondering what good looks like — be more like Daniel at Rivervale.

Reply from Rivervale
Everything went a smoothly as it could have done. Kyle was brilliant. Great communication and everything happened when they said it would. Would definitely recommend and will definitely use Rivervale again.

Reply from Rivervale
It was my first personal contract hire car, so I found Rivervale and Ross in particular a pleasure to deal with. The process was well explained and straightforward. Once the order was placed, Teresa took me through the final stages and answered any questions I had.

Reply from Rivervale
Jim Mercer from Rivervale makes the whole experience of leasing a car easy. Very professional service and a pleasure to deal with. Would definitely recommend

Reply from Rivervale
Was really helpful with the whole process matt who was dealing with mine talked me through everything and kept me updated throughout

Reply from Rivervale
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