Rivervale Reviews 4,635

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and proactive communication throughout the entire leasing process. Many people highlighted the exceptional customer service, noting that the team was always available to answer questions and provided clear, honest advice. The service is frequently described as efficient, hassle-free, and professional, with many consumers appreciating the smooth user experience from initial inquiry to vehicle delivery. However, some customers also noted issues with delayed deliveries and a lack of clear communication regarding vehicle status. A few people experienced problems with missing items upon delivery and felt that their concerns were not adequately addressed, leading to frustration and a less positive overall experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of the... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the ease and efficiency of the process from... See more

User experience

People report positive experiences with user experience. Many customers describe the process as simple,... See more

Based on these reviews

Rated 5 out of 5 stars

Overall really happy with the service and support throughout the lease process. Simple and hassle free. Jake and the team took care of everything from first enquiry to delivery of the car. Always on h... See more

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Rated 5 out of 5 stars

Ross at Rivervale was absolutely fantastic from the very start. He was always quick to respond and made the entire process completely smooth and stress-free. This was my first time getting a lease ca... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Jordan at Rivervale was fantastic from start to finish. He was quick to respond, proactive throughout the whole process, and genuinely went above and beyond to find me not only the r... See more

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Rated 5 out of 5 stars

Getting our new Volvo XC40 was straightforward and the staff were friendly and kept us updated every step of the way. We shopped around and their prices were extremely competitive compared to other co... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Jake got back to me promptly every time. I gave up waiting for other providers. I was quickly reminded why I used Rivervale a few years ago, the price was... See more

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Rated 5 out of 5 stars

We came to Rivervale needing a Ford Explorer EV and the whole experience was, frankly, refreshing. The process was smooth, communication was timely and genuinely informative, and pricing came in we... See more

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Rated 5 out of 5 stars

Second time using Riverdale....both times great prices and service....jack sorted everything for me...organised getting my existing car returned and new car delivered the same morning....it's was all... See more

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Rated 5 out of 5 stars

From first enquiry to delivery. The process was straight forward, convenient and easy. Jack in sales was excellent - responding to enquiries swiftly (even outside normal business hours). Franchise dea... See more

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Rated 5 out of 5 stars

Really helpful and efficient from first contact to taking delivery of my new car. Kept me informed at every step of the process. I have already recommended them to my family and friends. Would not hes... See more

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Rated 5 out of 5 stars

Dan and Teresa at Rivervale provided me with a high level of customer service, rapidly responding to my emails as I made the switch with them to a second lease. I got a very competitive deal through t... See more

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Rated 5 out of 5 stars

Great support from Daniel Elms and the team at Rivervale from start to finish. From finding the car to delivery took about 1 month and that included Christmas and me being picky about delivery dates.... See more

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Rated 5 out of 5 stars

I must have gotten my first lease vehicle over 20 years ago. At that time I was lucky to find Matt Noonan at that time at 1stchoice vehicle finance. He was so good to deal with, communication, servic... See more

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Rated 5 out of 5 stars

Really solid service from Jordan, quick to respond and always around to take calls before, during and after purchase. Had to switch cars due to volume of orders with Ford, and time pressure my end, th... See more

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Rated 5 out of 5 stars

This is the first time I've looked for a lease car and I came to Rivervale based on the reviews, and it was the right decision. The process was quick and easy, Jake explained everything I wanted to k... See more

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Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Massive thank you to Mark, helped me through any issues I had throughout the application and also took time to chat and get to know me. A real professional,... See more

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Rated 5 out of 5 stars

I would highly reccomend Rivervale. Dan was amazing from start to finish, explaining my options and finding the best suitable product for my requirements. Dan is very professional, friendly and help... See more

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Rated 5 out of 5 stars

It was my first personal contract hire car, so I found Rivervale and Ross in particular a pleasure to deal with. The process was well explained and straightforward. Once the order was placed, Teresa t... See more

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Rated 5 out of 5 stars

Great service from Jack, car was delivered within 3 weeks. The whole process was super easy and I was updated regularly. Delighted with the car delivered to my front door 0 faff. I think the lease... See more

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Rated 5 out of 5 stars

From making my enquiry to ordering and then receiving my lease vehicle Kyle oh Rivervale couldn’t have been more helpful Also the information I received from the delivery team was first class River... See more

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Rated 5 out of 5 stars

Jim and the Rivervale sales support team continue to provide a 5 star service Nothing is ever too much trouble, they always return my calls and consistently provide a wealth of honest advice It’s... See more

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Rated 4 out of 5 stars

great company to work with, competitive quotations, professional staff that know there business. The whole process of leasing the vehicle was made easy, and everyone especially Jake were more than hel... See more

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Rated 4 out of 5 stars

I had excellent help on the phone after the man who delivered my car, Carlos, gave me absolutely no help or information about my new and strange car.

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Rated 5 out of 5 stars

Really good communication throughout the whole process of ordering. Friendly, & helpful , which is refreshing today. Car delivered by 8.30 am Friendly, courteous driver, Old car picked up at... See more

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Rated 5 out of 5 stars

After trying a few companies to get the best price, rivervale was perfect, also you didn’t have to wait days to hear back unlike some others i dealt with.Matt was amazing throughout. He answered every... See more

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Rated 5 out of 5 stars

Leases a vehicle through Riverdale. Could not have been better. Fantastic customer service. Always made time to answer calls and email and responded within good time frame. So far so good. Competively... See more

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Rated 5 out of 5 stars

I have been using Rivervale for almost 10 years and have always been very impressed with the customer service received. Jake and the team respond very quickly and always do their best to help with an... See more

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Rated 5 out of 5 stars

I had a really great experience with Rivervale Leasing. From the start of the process everything was handled professionally and smoothly, which made leasing my car much less stressful than I exp... See more

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Rated 5 out of 5 stars

Dealt with Jim at Rivervale. Lease deal was good on a car I really wanted. The delivery was delayed by several weeks, due to a logistics issue with the manufacturer. However I was always kept in th... See more

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Rated 5 out of 5 stars

Joe at Rivervale was brilliant from finding me the best deal and working with me to get a great card he took the time to come and organise pick up and go through all the settings of the car. Very impr... See more

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Rated 5 out of 5 stars

Courteous, helpful and extremely efficient service from everyone at Rivervale. This is my third business lease and this company made the whole process quick and easy. I was offered a very competitive... See more

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Rated 5 out of 5 stars

I recently purchased a car from Rivervale, and I couldn’t be happier with the experience. From start to finish, the service was absolutely fantastic. I’d like to give a special shout-out to Kyle, wh... See more

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Rated 5 out of 5 stars

I have always been a cash buyer.My first experience with a lease car was great with Rivervale.They were very good with explaining,understanding and fulfilling my requirement.No time wasted,sharp on ti... See more

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Rated 5 out of 5 stars

I had an excellent experience with the company. They offered, by far, the best prices. The customer service was exceptional- Jordan answered my calls even on a Sunday and reserved the car for me aft... See more

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Rated 5 out of 5 stars

My first time leasing a car through Rivervale and I have been very happy with them. Competitive pricing and smooth, efficient process from start to finish. Jake was excellent - friendly, knowledgeabl... See more

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Rated 5 out of 5 stars

Everything went a smoothly as it could have done. Kyle was brilliant. Great communication and everything happened when they said it would. Would definitely recommend and will definitely use Rivervale... See more

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Rated 5 out of 5 stars

Jake and the sales team were very quick to respond to queries and got everything organised in a few days time. The process was very smooth and they were always happy to respond to any queries either... See more

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Rated 5 out of 5 stars

Fantastic service from Rivervale whilst getting a new car Communication was brilliant all the way through. All questions were dealt with in a prompt and efficient manner Many thanks Jake and the... See more

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Rated 5 out of 5 stars

Everything ran very smoothly, being our first time that we have leased a car we were expertly guided through any query we had from Mr J. Mercer at Rivervale. We would highly recommend Rivervale and Mr... See more

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Rated 5 out of 5 stars

Matt and the team at Rivervale were simply amazing. I’m a first timer when it comes to car leasing, they made the process so simple. No hard sales, explained everything that I needed to know and now I... See more

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Rated 5 out of 5 stars

Excellent service from the start. Made an online enquiry the previous evening, Jim called around 10am as requested. Deal was even better than online, easy process, explained well and all communication... See more

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Rated 5 out of 5 stars

Jim Mercer and the team at Rivervale did a lovely job supporting my queries and concerns. We found a great Mustang EV, with the spec I required for an awesome monthly price - so I am very happy with t... See more

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Rated 5 out of 5 stars

Rivervale was the most competitive on price for the vehicle I ordered, the process was smooth from start to finish. Shaun Wares was always in contact with me regarding updates and delivery times. I... See more

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Rated 5 out of 5 stars

I used rivervale for the purchase / lease of a vehicle. I can honestly say it could not have gone smoother. What a simple process. Kyle McWilton who i dealt with, wow, calls and emails making everythi... See more

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Rated 5 out of 5 stars

My first PCH agreement with Rivervale and the service/attention to detail from Jake could not have been better. I visited the showroom to finalise the paperwork and was very impressed. Jake compl... See more

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Rated 5 out of 5 stars

Superb service! Matt helped me with lots of options before I chose my car, gave great advice and got me a super deal. Great admin and really efficient, I will use them again for my next lease.

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Rated 5 out of 5 stars

Dealt with Matt Noonan through the process thoroughly professional outlining all the relevant details perfectly and gave a great deal on the vehicle I leased. Would absolutely use Rivervale again when... See more

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Rated 5 out of 5 stars

Fantastic experience. First time leasing a car and Jordan could not have been more understanding and helpful. Great service and will return to Rivervale for my next car.

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Rated 5 out of 5 stars

This was my first experience of leasing a car - and I was guided through it by Jim in a way that I could not fault. My whole experience of Rivervale has been first rate and I can recommend them whole... See more

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Rated 5 out of 5 stars

Jim constantly want above and beyond to ensure that my car came in time. He was in regular contract throughout the process which made the process as smooth as possible. Would be very happy to use Rive... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Service
  3. Leasing Service

Written by the company

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

New car

Matt noonan was very good and made the process very simple

2 April 2026
Rivervale logo

Reply from Rivervale

We are glad to hear this, Darren! Thanks you for leaving us a review!

Rated 5 out of 5 stars

Would recommend and will use again

Very easy to use and really helpful people. First time leasing a car and would definitely use this company again! No pressure to buy from them and they made the whole process easy. Good, clear communication throughout from Matt

2 April 2026
Rivervale logo

Reply from Rivervale

Thank you so much, we are glad to hear this! We hope you enjoy your new car, and hope to see you again next time!

Rated 5 out of 5 stars

My first PCH agreement with Rivervale…

My first PCH agreement with Rivervale and the service/attention to detail from Jake could not have been better.
I visited the showroom to finalise the paperwork and was very impressed.
Jake completed the application in a relaxed but professional manner and I am very impressed
Thank you Jake.

2 April 2026
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Reply from Rivervale

Thank you for your kind words, Bob. We are thrilled to hear this and hope you enjoy your new wheels! Thank you for choosing Rivervale, we hope to see you again next time!

Rated 4 out of 5 stars

great company to work with

great company to work with, competitive quotations, professional staff that know there business. The whole process of leasing the vehicle was made easy, and everyone especially Jake were more than helpful

2 April 2026
Rivervale logo

Reply from Rivervale

Hi Joyce,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found the process easy and that Jake and the team were helpful throughout. It means a lot to know you felt well looked after.
We’re always looking at how we can improve, so while we’re grateful for your 4-star review, we’d also love to know what we could have done to make your experience a 5-star one. Any feedback would be really appreciated.
Thanks again for choosing Rivervale.
Best regards,
The Rivervale Team

Rated 5 out of 5 stars

Easy to use service

Easy to use service. Car came in good time and as expected. Customer service was great throughout.

27 October 2025
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Reply from Rivervale

Thank you, Nathan, we are glad to hear this. We hope you enjoy your new car!

Rated 5 out of 5 stars

Great service

Great service. Matt was magnificent

24 March 2026
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Reply from Rivervale

Thank you so much! We hope you enjoy your new wheels!

Rated 5 out of 5 stars

Superb service

Superb service! Matt helped me with lots of options before I chose my car, gave great advice and got me a super deal. Great admin and really efficient, I will use them again for my next lease.

31 March 2026
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Reply from Rivervale

Thank you, Andy we are glad to hear this and appreciate your nice words. We can't wait to see you again next time, enjoy your new car!

Rated 5 out of 5 stars

BYD Lease

Jim was super helpful from start to finish.
He explained everything clearly so i could understand
Really happy with my car and service I recieved

31 March 2026
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Reply from Rivervale

Thank you, Susan. We are thrilled to hear this and appreciate you choosing Rivervale, enjoy your new wheels!

Rated 5 out of 5 stars

From the moment I made my enquiry,

From the moment I made my enquiry,
I received fantastic customer service and consistent updates regarding my order.
I dealt with Ross King who was fantastic and very efficient.

30 March 2026
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Reply from Rivervale

Thank you for leaving such a nice review, Alan, we are glad to hear your experience was smooth. We hope you enjoy your new car!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. First time leasing a car and Jordan could not have been more understanding and helpful. Great service and will return to Rivervale for my next car.

31 March 2026
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Reply from Rivervale

Thank you for your review, Damian. We can't wait to see you again next time, enjoy your new car!

Rated 5 out of 5 stars

I commend Jake Zeegan for his

I commend Jake Zeegan for his professional service especially during the delay of the vehicle delivery delay due to high demand. Kept me well informed throughout the whole process.

30 March 2026
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Reply from Rivervale

Thank you, Cyril, we are so glad to hear this and appreciate you leaving us such a nice review!

Rated 5 out of 5 stars

Honest, Trustworthy company

I must have gotten my first lease vehicle over 20 years ago. At that time I was lucky to find Matt Noonan at that time at
1stchoice vehicle finance. He was so good to deal with, communication, service and always putting the customer first. I have just completed another great deal on a lease , again working with Matt, but now with Rivervale Leasing. Name has changed, but everything else remains constant. I would thoroughly recommend Matt, and Rivervale for any motoring requirements. The service and communication is great. Fantastic offers and most importantly trustworthy. Hence, my returning custom. Give them a try, great company.

26 March 2026
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Reply from Rivervale

Thank you so much for your kind words, Maurine. we are really glad to hear this and appreciates you recommending Rivervale. Enjoy your new car and we hope to see you again next time!

Rated 5 out of 5 stars

I would highly reccomend Rivervale


I would highly reccomend Rivervale. Dan was amazing from start to finish, explaining my options and finding the best suitable product for my requirements. Dan is very professional, friendly and helpful. I feel I got a great deal and excellent service. Thank you Dan.

25 February 2026
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Reply from Rivervale

Thank you so much for your recommendation, Gemma! We are so glad to hear this and hope to see you again next time.

Rated 5 out of 5 stars

I was getting my first car ever and…

I was getting my first car ever and there are so much I am not sure about. The team is very supportive throughout the leasing process. I am happy with the service.

20 March 2026
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Reply from Rivervale

Thank you, Frenda. We hope you enjoy your new car!

Rated 5 out of 5 stars

Fantastic Experience

Ross at Rivervale was absolutely fantastic from the very start. He was always quick to respond and made the entire process completely smooth and stress-free. This was my first time getting a lease car, and thanks to Ross, it’s been such a positive experience. I’m really looking forward to getting many more cars through Rivervale in the future!

25 March 2026
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Reply from Rivervale

Thank you so much for your kind review, Tony! We're delighted to hear your feedback and hope you're enjoying your new car. We look forward to seeing you again!

Rated 5 out of 5 stars

Great Experience

I dealt with Daniel from beginning to end and guided me through everything I wanted and needed to know, Timeline was to my satisfaction and was kept updated on progress.

24 March 2026
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Reply from Rivervale

Thank you Dave, we are glad to hear this. Thank you for choosing Rivervale and we hope to see you again ext time!

Rated 5 out of 5 stars

Super service

I’ve been with rivervale for years always great service

24 March 2026
Rivervale logo

Reply from Rivervale

Thank you for continuing to choose Rivervale, Andrew, we really appreciate it! Enjoy your new wheels and we hope to see you again next time!

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