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Riverside Insurance Agency Malta Limited Reviews 335

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TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, professionalism, and the helpfulness of the staff, especially during the claims process. Many people appreciate the sensible and competitive pricing, often noting that premiums have remained stable or even decreased, offering peace of mind without a high cost. The website and overall user experience are frequently highlighted as easy to use, straightforward, and intuitive, making the purchase and renewal processes simple and quick. However, some reviewers were not happy with the claims process, describing it as complicated and frustrating, with requests for additional documentation even after initial submissions. A few other people also felt that the website had issues, leading to difficulties in completing their purchase.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Customers... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices reasonable and affordable.... See more

User experience

Customers report positive experiences with the user experience, finding it simple, straightforward, and easy... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with many reporting easy and prompt claim... See more

Website

Customers consistently note positive experiences with the website, describing it as clear, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more

Rated 5 out of 5 stars

I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A... See more

Rated 5 out of 5 stars

Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more

Rated 5 out of 5 stars

Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: c... See more

Company details

  1. Insurance Agency
  2. Car Leasing Service

Written by the company

Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

335 reviews

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Rated 3 out of 5 stars

Poor admin procedures

I had to renew my bank card so tried to contact the company to let them know the new details by using the phone number on my renewal email only to find that the number does not exist. Not a good start. I then found another number online and after a protracted conversation managed to get the new details logged. Imagine my surprise and concern when the renewal did not happen because your system still had my old card details and I had to process my new card details again. Not engendering a great feeling of confidence.

17 December 2024
Rated 5 out of 5 stars

I took the policy in regard to car hire…

I took the policy in regard to car hire in ireland, and unfortunately has a some parking incident and could claim the excess paid for the car hire company. They resolved my claim in a very good manner. I completely recommend them

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Simple and quick

Simple and quick. The difference in price to the car hire is dramatic. Budget Car hire was £60 more expensive for 2 days insurance.

25 November 2024

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