Dire customer service. Poor quality reproduction parts and worryingly badly reconditioned parts. As someone who's known and dealt with Rimmer Bros for more than 30 years, it was not like this in the o... See more
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Order came in good time with one part the wrong size. First email tgey claimed i had never had such a part. Sent copy invoice and resonse was that order was done by website not buy us!? Invoiced from... See more
Absolutely poor Service. Called to make a parts enquiry. They explained their resources could not identify the product code (for this extremely common) part. I said “no worries…” but could they raise... See more
Rimmer Brothers make the impossible possible. For all of those obsolete Rover parts, (other marques catered for too, MG, Jaguar, Triumph & Land Rover) you can normally find them at Rimmer Brothers. I... See more
Company replied
Company details
Written by the company
We specialise in Parts, Spare and Accessories for Triumph, MG, Rover, Mini, Morris Minor, Austin Healey, MX5, Land Rover, Range Rover and Jaguar.
Contact info
Triumph House, Sleaford Road, Bracebridge Heath, LN4 2NA, Lincoln, United Kingdom
- +44 1522 568000
- sales@rimmerbros.com
- rimmerbros.com
2.3
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Efficient Service
Efficient service and parts were as ordered
Very satisfied
13 February 2018
Unprompted review
Fantastic service ordered Yesterday …
Fantastic service ordered Yesterday arrived this morning, can definitely recommend this company & will be using again.
23 September 2017
Unprompted review
I´ve got the best service and price
I´ve got the best service and price , for my spare parts ever.
I am rebuilding a Triumph Spitfire Mk 1 1964, and it needed most of the body. Got everything from RimmerBros, quickly and very fine price.
Max 3-4 days delivered in Denmark. :o)
28 April 2017
Unprompted review
Worthless!
Worthless!! Very first time I tried to use them, the part showed in stock I ordered it, paid for it. 4 weeks later no part, no correspondence - nothing. So I called them, Dont have the part, customer services will call you about the issue. Customer services calls me "well you cant have been that desperate for the part as you have waited four weeks to call". first & last time I will use these miserable timewaster. Go to the scrapyard you will get better service!!!!
As to this cr@p response below, which is wholly ficticious. I accepted the replacement even though it was in green, but they wanted to stiff me for more money - Rimmer Bros - I figured out why they are called that!!!
21 April 2017
Unprompted review
Reply from Rimmer Bros
This is a wholly inaccurate review placed under a false identity, we know who made this review as he threatened to do so!
We could not supply a door handle for an old rover car in the paint colour the customer ordered, as it is no longer produced. We do not charge for goods until we despatch so the customer is wrong in stating that he had paid for it. We offered him an alternate handle in a different colour but the customer declined this as he would have to paint it to match his car. We have a recording of the call and we did not state "well you cant have been that desperate for the part as you have waited four weeks to call" that is simply a fabrication.
We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Terrible Customer Service
Despite using this company on many occasion and wrongly assuming we were a valued customer, they are not a good company to deal with when things go wrong. Will not accept that there may be a default with their parts and are not willing to negotiate or compromise. The member of staff we dealt with was very unhelpful and rude. Can not seem to speak to a Manager. Terrible experience, will not use this company again.
16 March 2017
Unprompted review
Reply from Rimmer Bros
Sorry that you are unhappy, in the first instance our customer service team are here to help, simply email customer.services@rimmerbros.co.uk or call us on 01522 568000 and press the option for customer services.
item ok but refused to refund VAT
The item I bought was fine and transaction fine but they then refused to refund VAT. Despite many emails they quite rudely refused the refund.
9 March 2017
Unprompted review
Reply from Rimmer Bros
To be fair, in response to your initial inquiry we did tell you by email before you placed your order that VAT is applicable to goods sent to Northern Ireland, having a VAT number in Southern Ireland would not affect this as the goods are being supplied within the United Kingdom.
We fully understand the Northern Ireland address is just a pick up location for you, but we must abide by the UK rules on VAT as we shipped the goods to a UK address. We sent you multiple emails explaining our understanding of the rules and even including a link to the HMRC website on this subject https://www.gov.uk/guidance/vat-exports-dispatches-and-supplying-goods-abroad. We have also offered you a refund of the order including the VAT should you wish to return the goods.
one of the best
Rimmerbros belongs to the best companies for spare parts of English cars. I myself have a Herald 13/60 Convertible and A Spitfire in 1500.
I Can only recommend Rimmer Bros.
30 September 2016
Unprompted review
Quick, cheap and efficient
I ordered components for my Triumph Spitfire. First of all the price was lower than at the other webshops. It was also easy to find the right parts for my model of the Spitfire (MK4). And it took less than 24 hours from the time I ordered on the webpage till I had the parts - and that included delivery from UK to Denmark.
Very impressive! I will be back!
21 April 2016
Unprompted review
Will definitely be returning
Rimmerbros had everything I needed for my Freelander at good prices. I wasn't sure on one of the items I needed so I made a quick telephone call and one of their friendly, knowledgable staff pointed me in the right direction. The parts I ordered were received the next day and I was soon back on the road. It's rare to find such a complete all round service. Well done Rimmerbros!
23 March 2016
Unprompted review
Excellent company to deal with
I have dealt with Rimmers for over 18 years for both my Triumph TR7 and my Range Rover Sport. The service has always been second to none!
22 March 2016
Unprompted review
Great company to deal with
I have used Rimmer's for the last 15 years not only for Triumph parts but also parts for my Land Rover. Not only is their mail order service second to non, but I had occasion to visit their counter in person. This certainly opened my eyes to the slick, vast amount of parts stocked and well run operation.
Well done Rimmer's keep up the great work.
22 March 2016
Unprompted review
Amazing Service
I am from the US. I called and spoke with a very knowledgeable person. He got me exactly what I needed and I received it 3 days later!!!! That is amazing. I would buy again and would recommend them to anyone!
21 March 2016
Unprompted review
Great stock - great service!
I was blown away by the sheer range of stock they have on the shelf. Some parts suppliers just sell the big ticket items - these guys sell the lot. And all at sensible prices. Shipped super quick too. Definitely my one stop shop from now on.
21 March 2016
Unprompted review
The Best!!
These guys are wonderful. I got my questions answered and they didn't even charge me for the service!
15 March 2016
Unprompted review
mgb gt v8 parts
Sourced a direct replacement Starter Motor for my MGB GT V8 from Rimmer Bros. Their websites clearly states the item to be a direct replacement, however, when the item arrived it is NOT a direct replacement. I rang Rimmer Bros to inform them and got basically fobbed off. Very bad customer service and misleading website. I have used this company for the last 5 years or so on & off, via internet, phone and directly from their shop, if you can go elsewhere I would recommend you do so
1 March 2016
Unprompted review
Reply from Rimmer Bros
We have called Mr Condon back and have discussed the points he has raised. Our website wording has been altered to better describe the fitting of the Starter Motor and a wiring diagram included.
We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Sent me a used Alternator...
Ordered an aftermarket alternator and finally arrived a week later (a little slow given the cost of delivery, but fine.)
We opened it, to find it was covered in dust and dirt, clearly been used before!! Called and after 3 attempts finally reached someone who explained clearly someone had "dumped a returned alternator back into stock"... He was unapologetic and said there was nothing he could do to deliver a new one due to the weekend. I asked him to send a new one straightaway as the service was not acceptable. He didn't call back all day with an update, meaning I had to chase once again. Finally and seemingly reluctantly they sent out a new one the next day and collected the used one the next week (thankfully free of charge as I hear usually they charge you...).
No apology but I suppose I should be thankful I finally have the part I ordered...
2 September 2015
Unprompted review
Reply from Rimmer Bros
AmyC ordered an RTC5682P Alternator from our website at 21:27 on Monday the 24th August, we shipped it on Tuesday the 25th August via DPD, delivery was attempted on Wednesday the 26th but unfortunately no-one was in and a calling card left at 10:55, it was subsequently delivered at 12:44 on Friday the 28th as requested by the recipient. Sadly, our supplier had sent us a used item in new packaging.
AmyC called and spoke to Keith at 14:38 on Friday the 28th to inform us of the problem and he immediately checked our remaining stock and arranged to send a replacement via DPD Saturday service which was delivered at 10:31 on Saturday 29th August.
On the 28th AmyC called us twice, once to report the problem at 14:38 and then at 16:00 to follow up, She spoke with Keith initially and when she called back Paul transferred her through to Keith as he had the details of the resolution. We arranged for a carrier to pickup the used item the following week.
We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Terrible company - massively out of pocket
They sold me a dog crate for my Discovery 4. This part didn't fit and so I had to contact them to get a returns number As it was too large for me to post back, they said they'd collect it for £14.
4 different times they've given me a date for a courier and assured me a courier was en route and my wife waited in all day. 4 times they failed to collect and they never, ever return calls. 2 weeks later and I'm totally stuck.
A terrible customer service dept and now I'm stuck with a £200 cage that's useless with no recourse. Avoid like the plague.
9 July 2015
Unprompted review
Reply from Rimmer Bros
This is not an accurate review, We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
David placed an order on our website for a Genuine Land Rover Discovery 3 & Discovery 4 Dog Guard 21st June. He emailed us on the 28th June and asked for a return authorisation number as the item didn't fit his vehicle we provided the authorisation by email on the 29th June. David could not find a courier to return the item due to the size of it so called us on the 1st July and we offered to arrange a collection utilising our couriers. He agreed and we arranged the collection as requested but unfortunately the courier company DX Freight failed to make the collection when expected. We tried several times to make the collection happen and eventually after our Sales Manager remonstrated with DX freight on Friday 10th July it was collected and returned to us. The dog guard arrived back to us in a poor state missing keys and fixings rendering it useless and in an un-saleable condition. Despite this we have refunded David £147.64 out of the £190.21 originally paid which represents the price of the dog guard less the delivery and collection costs.
For a more balanced view see our official review and ratings on http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Very expensive & a very unenthusiastic service.
Sourcing parts for MG Rover cars is hard and this company likes to make it harder.
6 July 2015
Unprompted review
Reply from Rimmer Bros
This is not an accurate review, We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
As the single largest distributor for the official MG Rover parts source Xpart, we have the largest stock holding of MG Rover car parts in the world! We have the most comprehensive online parts catalogue and have published a printed catalogue for a variety of models. We constantly source new lines and upgraded options on an on-going basis. We employ many ex MG Rover main dealer staff so we really do know our subject, and in our car park are MGs and Rovers used by our staff as their daily cars. Nobody has done more to keep MG Rovers on the road !
For a more balanced view see our official review and ratings on http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
TERRIBLE SERVICE!!!! AVOID THIS SUPPLIER!!!!!!
I placed an order for delivery only to be contacted a day later with a quotation. The small print on the quotation said my order was being cancelled. After numerous telephone calls and emails trying to find out what was going on I was told that although they offered the product for sale and for delivery on there website that due to the nature of the product it was only available for collection not delivery and was promised by phone that I would be refunded later that day, by email I was told I would be refunded within 24 hours. It has now been several days and still no sign of a refund. Terrible supplier avoid at all costs, worst customer service I have ever experienced!
7 June 2015
Unprompted review
Reply from Rimmer Bros
This is not an accurate review, We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Tommy Blake ordered via our website a Royal Blue Touch Up Paint for delivery to Northern Ireland on the 4th June. Our website is very clear that due to the hazardous nature of the Paint it can only be shipped to mainland UK addresses. We have both yellow warning triangles with exclamation marks and explanatory text on every hazardous item on our website including this item. As this was the only item on the order and we could not offer to deliver it we had no option but to email Tommy Blake with an explanation and cancel the order on the 5th June. As the order was paid via paypal a full refund was issued back to the paypal account.
For a more balanced view see our official review and ratings on http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
FIVE STARS.
The more complete stock for my Range classic, Good service and security in shipping, etc.
Until now only satifaction with the parts bougths in Rimmer Bros. I would that could find me only any parts that can´t to see in web.
Leonel.
COSTA RICA.
24 April 2015
Unprompted review
Reply from Rimmer Bros
Thank you for the feedback Leonel, however we do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
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