Right Cars Reviews 

Arrived at the Wally ride car lot. Right Cars has a video only checkin for your reservation. After the customer service rep (Karoll) reviewed my auto insurance declaration page (I have full coverage), she stated they require me to purchase an additional auto insurance of $799.00. Right Cars is a scam! $16.99 per day toll fee, which they reduce to $9.99 per day on an 18 day rental. Scam, SCAM! I have started a dispute claim with Priceline and my Credit card to get a refund because they refused to rent me the car as quoted.

Omg where do I start, crappy out of the way location from Houston George bush airport, show up to a monitor in a little phone booth. Argued with the virtual attendant for 30 mins that I don’t need or want their extra coverage because I have it already. I ended up just leaving and going back to the major rental agencies, paying double is worth more than the brain damage here

This company is a complete scam. They end up charging you twice or more than original price. They also try to charge you $1000 deposit and force you to take their insurance even if you have your own. They also do not have anyone in person to talk to instead someone comes up on a screen and if they cant answere your questions they just hang up. We were there for 30 min and at least 4 other parties left without a car and found someone else.
Do not deal with these scamers

First attempts to communicate with this company was ridiculous, basically impossible. Who has a company where customers can contact them and the mailbox stays full. I even had Priceline attempt , which was to no avail. When you arrive you are forced to buy some additional insurance, called loss waiver (if my memory serves me) for an additional 150$, if your insurance company can not add it to your policy . I called my insurance company and they did know anything about this addition service, hadn’t heard of it (my insurance company is one if the top three in the USA), therefore you are forced to purchase especially being on a vacay and desperate and you are in need of transportation. Than the company hrs don’t coincide with your departure time. I think they were 9 to 5. I called, still no answer but the message informs you that there is a 24hr/7 day drop off point. When I arrived at this location, this company is not there, nothing. What a mess. Thank God for a Fox rental driver sitting in his van who tells us that the company moved and assisted us with obtaining the correct location . What a mess especially being you have an early morning flight, TSA issues, trying to get to airport at least 4 hrs early. I will never use this company and probably not Priceline again, because they were no help either when I explained this to them. I asked for an airport onsight car rental place and this is supposedly considered that. Also, you have to walk at least a mile or so through the airport to get to the shuttle. You live and you learn. Believe me, so many people were dissatisfied because this was truly a scam. We were outside discussing the practices that truly needs to be investigated because customers were even being denied use of there own insurance therefore they had to purchase via the company and fees were astronomical if they wanted a vehicle. What an absolute disaster

Martin was very welcoming for our first visit to Czechia. The car we rented was in pristine condition and the pickup service was hassle free, as was the drop off with Havel. Very trust worthy company and I look forward to using your services again should we return. The drop of video was also very helpful.

I booked through this site and get my car from the agency named (RC) right cars in Antalya last September 2025
The car was delivered in an excellent condition without any scratch..
The agency didn't return back the hold amount on my credit card..it was around (38000) Turkish lire.
They are thieves

I would give no stars if I could. I rented a car through Priceline and was charged my fee though them and then was charged at Right Cars $289 plus $106.21 for tolls( exited the airport and went to the resort and then went back to airport when it was time to go) and then the $400 dollar deductible. I've never been charged tire and windshield insurance. I don't know but all experiences are not total losses some our learning experiences. I will never get a car from a company that isn't a national major company. The fees were too much for me. Also if I would've looked the company up I would've known from the reviews this company was a scam. So that's my bad its literally bad reviews everywhere if you look them up. You find maybe 1 or 2 good reviews and honestly its probably not a real review. But to any people thinking of renting from them RUN RUN RUN ... you're better off using Uber and Lyft because I promise you're probably gonna pay the same amount.
Now the CAR was not cleaned properly prior to me receiving it, the windshield wiper where the plastic gets the water off the windshield was literally hanging off, and it had over 92k miles on it! It was the worst rental experience I've ever had in my life. I've given you the information, do with it what you must but i'd walk before I rented from this company.

The rental was part of a travel package, but we'd have been better off at ANY other rental. The additional charges kept piling up- especially, it seemed, once they'd scanned our out of state licenses. Not only would we never use them again, we will be asking WHY Priceline or any other travel service would EVER do business with them.

Shadiest company I have ever dealt with, for any reason. Mandatory hidden fees. After being shuttled off-airport to a remote location after a long day of traveling, you'll be talking to someone through video chat in a kiosk and forced to buy their "extra coverage" or they won't let you leave with the car. This applies even after providing proof of insurance and a credit card to cover any deductible. They will also place a $700 deposit on your card. The vehicle was paid for in advance through Priceline. Yet hundreds of dollars more were necessary to leave with the car after being stranded in their remote location after midnight with my wife. Extra daily fees for a toll transponder. If you think you can apply common sense and get your way here regarding extra fees, think again. I spent over an hour arguing with an employee and allegedly a manager and neither of them could grasp the concept of what "extra coverage" actually means.... and when a customer doesn't want or need it. I filed a BBB complaint but it looks like I'm definitely not the first to do it. They don't respond to those because what they're doing is indefensible. They need to be shut down. Stay away!

Undeniably the absolute worst company I have ever dealt with in my entire life, rude unprofessional and fraudulent. My four year-old speaks better English than they do. They wasted two hours of my time before I just canceled with them and when I asked to speak to a supervisor, the agent, Roberto said no.

I rented a car in Antalya in November via Carjet, with the local provider Right Cars - Turkey - Antalya.

At pickup, a deposit of approximately €620 was charged. I was explicitly informed that the deposit would be refunded within 20–40 working days after the car was returned.

The car was returned on 23 November, without any damage.
As of today, I still have NOT received my deposit.

I have contacted Right Cars multiple times via WhatsApp — the only contact option provided. My messages are clearly read and then ignored. There is no reply, no explanation, and no refund.

I have also been in regular contact with Carjet since January. Despite repeated calls every two weeks, I am constantly told to “wait” and that the issue will be passed on. Nothing has happened.

After reading many similar reviews here, this no longer appears to be an isolated case but a systematic practice of withholding customer deposits.

Keeping a €620 deposit for months, ignoring customers, and providing no resolution is unacceptable and highly unprofessional.
I strongly warn others to avoid this company.

Not worth a single star!!!
Scammmm! Don’t rent here!
Charged extra at pick up. Super dirty car!
Rip off! Run away

**Terrible Experience with Right Cars Houston**

I had an incredibly frustrating experience with Right Cars Houston that I feel compelled to share.

- **Long Wait**: I arrived at the airport and waited for **three hours** for the shuttle. This alone was unacceptable, especially after a long flight.

- **Unprofessional Shuttle Service**: When the shuttle finally arrived, the driver was speeding and talking loudly on his phone. To make matters worse, he almost asked for tips, which felt inappropriate given the service I received.

- **Lack of Human Interaction**: The car rental process was impersonal—just booths with no real human connection. This made it difficult to resolve issues or get assistance when needed.

- **Confusing Policies**: The teller at the booth communicated strict rules that were never explained at the time of purchase. For instance, my husband was not allowed to pay with his Apple Card, and I was told I had to pay an extra **$14 a day** just to add myself as a driver, even though the reservation was already on my credit card.

- **Poor Customer Service**: When I attempted to discuss these issues, the representative just hung up on me. I called customer service for help, but they directed me back to the booth, where I received no resolution. In the end, they canceled my reservation.

- **Final Outcome**: After **four hours**, I found myself back at the airport without a car. I ended up making a new reservation with a different provider.

**Conclusion**: Save yourself the trouble and money. Avoid Right Cars Houston and choose one of the companies listed on the airport bus.

Tried to reserve a car through Expedia with this agency and as soon as the credit information was entered, the website said the car was no longer available. Tried with 2 other cars also listed through this agency and got the same result. Now fighting for a reimbursement from my bank. DO NOT BOOK

If I could Zero star I would.
DO NOT RENT FROM THIS COMPANY " Right Cars"
The price you paid online is just to get you there , to charge you more money.
Waited 45 minutes for the shuttle, took half hour to get to the building, the shuttle also does hotel drop off and pickup.
Once you get to the building, no representative is present, just screens and a virtual agent.
I was asked to scan my driver's license and then credit card for the security deposit .
Instantly $500 was charged to my card, when I questioned it, was told it was an error and it would be refunded in a few minutes.
Agent tried to be sell me a daily toll package which I declined. Then I produced my valid insurance policy and was informed because I am declining their insurance. I am required to pay $99.99 plus a $350 refundable deposit.
The initial $500 was eventually refunded later the night.
I ended up paying an extra $99.99 plus a $350 deposit on top of the rate advertised that was paid in full before on priceline.
This was not a good experience at all. And they know if you refuse to pay them the extra money they are requesting, you dont have a rental car and forced to try and get another rental, last minute
On return of the vehicle, waited over an hour for a shuttle back to the airport. Calling the customer service number several times they kept saying an eta of 3 minutes. Eventually a shuttle arrives an hour and 15 minutes later. With space for 1 passenger. Several persons were waiting at this point.

This company should be investigated by the authorities and priceline should look into this company as well .

Sorry I booked with this company.

STAT AWAY DO NOT BE FOOLED.
This was at Bush Intercontinental airport Houston Texas

The most outrageous place I have ever dealt with: once you get to their Orlando kiosk - the barely legal age kids reply to you as agent, English is barely understandable, they are rude and when they are starting pushing their “hidden fees” on you and you ask questions - they start interrupting you then hanging up on you! I refused to pay their fees and they were not even providing the information what that “insurance verification” fees of 70$ would be - and upon reading their agreement - it is a complete fraud! Please, rent with reputable companies and never deal with this crooks! I am shocked they are still in business and I will report them to the consumer agency for an audit and potential fines! What a joke of a place

Fraud alert. Rented a vehicle through this company. Instead of placing a refundable damage pre-authorization of $1,000, they charged my credit card outright.

Returned the vehicle as given and..they sent an email confirming the vehicle was returned with no damage. But when I requested a refund, they falsely claimed it was only a pre-authorization that is always released after seven days. I submitted clear evidence showing otherwise, including their own receipt confirming it was a charge and my credit card statement confirming the same.

After that, they stopped responding entirely.

This is deceptive behavior. Avoid this company at all costs.

If I could give 0 stars I would. This company charged us for our deposit and when we returned the car without issue ,which they confirmed, they did not refund our deposit which actually ended up being a fraudulent charge of over 1000 USD to our credit card that was supposed to be a pre-authorization. After multiple attempts to contact the company for our refund they stopped engaging and we are now dealing with the fraud department with our bank. This company should not be trusted and it's clear has committed fraud in our specific situation and likely many others.

Even after 2 month deposit 650 was not returned.
After short converstion in watsapp i was blacklisted.
Central office did not respond to number of emails.
Broker also couldnt get in touch with them, tried twice.
Physical mail to turkish consumers rights with full set of documents returned zero result (silence).

What really helped was initiating credit card transaction chargback. Today, after 5 months of fight i recieved my deposit back.

!! FRAUDSTERS & CRIMINALS !!

!! PLEASE BE AWARE, DO NOT USE THIS COMPANY IT IS A SCAM AND DON'T PUT YOURSELF OR YOUR FAMILY IN DANGER !!

THEY ARE FRAUDSTERS & CRIMINALS WHO WILL PRETEND THAT THE CARD MACHINE IS NOT ABLE TO TAKE YOUR HOLDING DEPOSIT & THEN FORCE YOU INTO BUYING THEIR NON EXISTING INSURANCE & WILL ALSO TRY GET YOU TO PAY IT IN CASH. IF YOU HAVEN'T GOT CASH THEN THEIR CARD MACHINE MIRACULOUSLY CAN ONLY TAKE PAYMENTS & NOT THE HOLDING DEPOSIT, FORCING YOU INTO BUYING THEIR INSURANCE.

I HAD NO CHOICE AS IT WAS 10PM & I HAD TO GET BACK TO THE AIRPORT TO COLLECT MY FAMILY AS THEY DIDN'T BRING A COLLECTION VEHICLE BIG ENOUGH FOR 3 PEOPLE & 2 CASES!!

MY RENTAL ENDED UP COSTING ME £1,084 AS THEY NEVER REFUNDED MY DEPOSIT & JUST SIMPLY KEPT MY MONEY.

!! PLEASE AVOID THIS COMPANY & KEEP YOUR FAMILY SAFE AS I FELT THREATENED WHILST IN THEIR OFFICE !!