Right Cars Reviews 

3,664
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, most reviewers were unhappy with their experience overall. Many customers reported being subjected to hidden fees and pressured into purchasing additional insurance, even when they already had coverage. Reviewers frequently encountered issues with deposits, including cards being declined despite being valid, outright charges instead of holds, and delays or failures in receiving refunds. The company's location was often off-site, requiring customers to be picked up and driven to a remote office, which many found inconvenient and not as advertised. Conversely, a small portion of people felt satisfied with the service, noting professional staff and smooth car return processes.

What people talk about most

Service

Reviewers mention negative feedback about service, with many describing it as misleading due to hidden... See more

Price

Consumers find price to be a significant source of dissatisfaction, frequently encountering unexpected and... See more

Payment

Users describe negative interactions with payment, frequently reporting unexpected additional charges for... See more

Staff

Customers consistently note negative experiences with staff, describing them as rude and unprofessional, with... See more

Location

Customers had negative experiences with location, frequently reporting that rental car offices were not at... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I rented a Kia Picanto or similar, and what i got was sulking swidt that has been in accident, had dirty seats and interior, had about 90000km on odometer. The place is actually outside of terminal no... See more

Rated 1 out of 5 stars

This car rental is a scam they made me pay 500 dollars for insurance even tho i already show them i have insurance even on my credit card its covered. Be careful when using priceline make sure you kno... See more

Rated 1 out of 5 stars

Even after 2 month deposit 650 was not returned. After short converstion in watsapp i was blacklisted. Central office did not respond to number of emails. Broker also couldnt get in touch with... See more

Rated 1 out of 5 stars

This right-cars rental is a scam. They have so many hidden fees due and they make customers buy there insurance even if tje clients have there own insurance or bought insurance through the website. Do... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Right Cars is an award-winning brand known for its ever-competitive prices and value for money. Right Cars’s ever-increasing 100% franchised network is currently present in excess of 20+ countries worldwide. Our brand ethos is to demonstrate honesty and transparency to the customer and to ensure there are never any hidden surprises. Right Cars supports leading technology innovations to ensure it is at the forefront of all new developments and ensure that customers are able to use them.


Contact info

2.2

Poor

TrustScore 2 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.2

All reviews

(3,664)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Swissapexai.com is fake and a scam

Swissapexai.com is fake and a scam. Don't trust him. They will be so nice in the beginning, playing on your emotions. Pressuring you to add more money to their trading platform, and talk about how much money and profit they can make you.This is their trick!!!. Don't fall for it. My financial advisor Gigi adams is very good a her job. Also known as oilva adams. And her Accomplice edward keenan. He will be the one to make the call to say.Your money is on hold. You won't be able to access your money.Their office in toronto , canada at 111 peter street floor 902 is fake. So is there phone number. They will never answer your email.And they will never answer the phone I.Encourage everybody to call the federal trade commission FTC. And the better business bureau , more complaints , better , the possibility of them being shut down, and stopping them from stealing other people's money. I have screenshots and evidence that I had account with them.If swiss apex were to reply to this , they will say that there is no evidence of an account, totally not true. Post as much as you can and get in touch with the authorities do not invest with swiss apex.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

I rented a car through this group in Antalya from November 25, 2025, to November 30, 2026, and paid a €1750 deposit. I later received confirmation that the car had been returned in the same condition as I received it and that my deposit would be refunded within five weeks. It's now January 20, 2026, and I still haven't received my deposit back. I'm now forced to file a theft complaint in Turkey to resolve the matter because I'm no longer receiving any response from the company. I believe this is fraud.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

There were almost $300 toll fees they didn’t include or mention, and also a $700 hold on. My card that I didn’t know about. I couldn’t get a refund because it was the day of that I wanted to cancel
After learning about all the extra fees. It would be nice to see this online BEFORE BOOKING!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

I have rented cars for nearly 30 years…

I have rented cars for nearly 30 years through so many different companies in the US and all over the world and never faced a situation like with RC rentals.

This company runs a complete scam by charging extra fees and bullying you into paying them by not explaining what is going on, rushing you, pushing you, lying, ignoring, gaslighting, etc.

When contacted through customer service, immediately after, they were woefully unresponsive and unhelpful and simply denied any resolution whatsoever. They have no offices or customer service desks and only have virtual agents working for them offshore. There is no way to contact anyone who can address anything except by email. They do not respond or, when they do, it is one line saying they can do nothing to address their malpractice.

I have disputed the fees through my credit card company but I am also looking into a class action suit with others who have been affected in the same way.

On the day I arrived I heard several other families facing the same issues. I even heard one family calling out, “worst rental car experience ever.”

You can see other similar suits by looking for these words: Look for this suit for something similar: 19m payless unfair car rental fees class action settlement

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers are not refunding the deposits…

Dear Mr. Karl Taylor

We rented a car provided by you Antalya right car Turkey through the Enjoy Travel for XXXXXX with the reservation nummer XXXXXXXXX between 29.06.2025----05.07.2025.

As seen in the attachment, the deposit amount of ex. EUR 650 on date 29.06.2025 has not been refunded to Remzi Bicer even though more than 2 months have passed. The deposit transaction by Antalya Right Cars was not blocked from the credit card but was made as a direct withdrawal.
We ve tried reaching Antalya Right car several times by phone and text ,but haven´ t heard back.
Plase kindly intervene and contact your Antalya Right cars franchise to have the deposit transferred to us

I await your kind confirmation that this e-mail has reached you
-----------------------------------------------------------
Even though 6 months have passed, it still hasn't been refunded.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use Hopper or Right Car Rental

Do not use Hopper or this company. Right Car Rental is a scam. I put on my itenary my airline ticket. My flight was delayed a hour. Upon arrival in airport I automatically called place for Wally Shuttle which is another scam place. They work together to get customer late to car rental so they can report a no show and keep money. The shuttle came one hour late and I repeatedly called them for shuttle and telling them I’m waiting for car. They were awful and didn’t care. When I finally arrived at place there zoom screen would not turn on for me but it did for others. When the finally answered me they told me I’m a no show and go back to airport they have no car for me. Do not use this company and hopper don’t help me at all. They left me stranded and I had hopper pro. Cancelled it and taking them to court.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

I rented a vehicle from here for one…

I rented a vehicle from here for one day and it cost me almost $300 for a Toyota Corolla this also did not include the $1000 deposit that they wanted. Car rental was booked on Priceline for roughly $50. They indicated that the fee was paid only for the reservation. I would not rent from this company again. I have rented from other widely known car rentals enterprise, Sixt and the process and cars were more desirable. They do give you a 1 hour grace period to return the car that is probably the only positive thing that I can say. With regards to the deposit being credited back I have not verified that it was been rectified with my credit card company at the moment. DO NOT RENT FROM THEM>

28 December 2025
Unprompted review
Rated 1 out of 5 stars

I would give them less stars if I…

I would give them less stars if I could. This rental company is very sketchy. They said there would be a shuttle at the airport, but there wasn’t. When I called to find out where it was, the option to speak to an agent leads you to a voicemail that may not even be a voicemail. When I saw that the deposit for the car was $2000, I cancelled the reservation and did not receive a refund. It doesn’t get sketchier than this.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Anna helped me so much in St. Maarten. She was so accommodating and nice and helpful and pretty.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling.

Booked through opodo.com as they showed they had good rating.

The car was damaged and dirty.

Was charged £540 deposit and it is still has not been returned. The guy is also now ignoring my WhatsApp messages asking where my money is.

He also did not help with any bags, nor did he give clear directions for pick up.

I'm now going through my credit card company as a chargeback.

AVOID.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Right Cars and OPODO.co.uk not returning deposit

I rented a car via Opodo.co.uk platform from the local supplier Right Cars in for 4 days. Right Cars demanded a Card Payment of 650EUR as deposit which suppose to be repaid after 28 days of returning the car. The car was returned on 19th September without any issues and it is nearing 90days with no repayment has been done. Right Cars are not returning emails, SMS/WhatsApp messages or Phone calls. OPODO.co.uk is also not helpful to resolve the issue with thier supplier. I will have to go to the local court as next step which is frustrating

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad bad bad bad!!!!!

Bad bad bad bad!!!!!! This is the worst rental in this side of the world. That's why it is very cheap. Guys don't waste your time and money. The customer services is the second bad things but the hidden $$$ is the first. Once you call customer services they act like you are a criminal. Guys is better to stay away from this.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ WARNING – Deposit Scam ⚠️

⚠️ WARNING – Right Cars Antalya (via Holiday Autos) kept my €900 deposit and never refunded it.
Car rented 17 May 2025, returned 1 June 2025 in perfect condition. They promised refund in 28 working days. Despite sending all documents and contacting them many times, they ignored all calls, emails, and texts.
Reviews show many others had the same problem – deposits not returned.

⚠️ Avoid this company – they will take your money and not give it back.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

This rental car services is a scam

This rental car services is a scam! We were charged extra rental fee upon pick up. The car was not clean and full of exterior scratches. It was not a full size vehicle that we requested. The second day of the rental the car did not start and we contacted the phone number on the key and it did not appear to be a business representative. We were told that we were responsible for road side assistance. DO NOT SELECT THIS RENTAL SERVICE FOR BOOKING THROUGH THIRD PARTIES.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Car hire went horribly wrong. Nobody turned up too pick us up from Izmir airport!

Car hire went horribly wrong.
I hired a car through Planet Rental Cars from Izmir airport. There was nobody to pick us up from Izmir airport to take us to their car pool. We waited. Nobody showed up. We called. But no one picked up the call. We even got a Turkish person with a Turkish mobile to call the office. But still no answer. Planet Rental Cars has refused to refund the money I paid saying my call log shows the calls were cancelled, not understanding when the calls were not answered, it shows as cancelled.
In the end, we had to make another arrangement to hire another car on the spot at the airport. That cost a lot more money and I had to pay in cash.
It caused so much stress and exhaustion, which cast a shadow over our entire holiday.

20 September 2025
Unprompted review
Rated 4 out of 5 stars

No refund, actually full refund

Booked a 5-day rental (Nov 23–28, 2025) at Orlando International Airport (MCO) through CarRental8. Paid in full weeks in advance.
Arrived at the Willy Park / Right Cars counter (the actual supplier). Everything is automated kiosks – no real staff on site. Because I’m not a US citizen, they insisted on extra insurance. Their remote manager personally verified my Mastercard over the phone and, because the card was accepted as valid, lowered the insurance to “only” $25/day (instead of the usual $40+ they try to force on foreigners). I also agreed to the $500 security deposit and signed everything.
Minutes later, the exact same Mastercard that their manager had just verified and approved could not be charged. The system failed repeatedly. They rebooted the terminal FIVE times over 30+ minutes – still nothing.
I immediately offered my US debit card – refused, because “it has to be a credit card.”
I had plenty of cash on me – they said there is no way to accept cash.
After almost an hour of this nonsense, no keys were ever handed over, no contract was completed, and I never drove the car for even one second.
Contacted CarRental8 the same day asking for a full refund. Their reply: “No refund – this is considered a refused rental.” They are hiding behind the supplier and refuse to return a single dollar, even though they were the ones who originally charged my card.
Thanks to this experience I discovered Uber for the first time – cheaper, faster, and zero stress compared to this disaster.

At the end Carrental8 made a full refund. I’m happy to report that they agreed, there was no fault of mine and issued the refund. I will continue renting with them but will be more prepared for situations like that.

23 November 2025
Unprompted review

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