Richard Kendall Estate Agent Reviews 

1,111
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism and helpfulness, often noting how individuals go above and beyond to assist them. The service provided is frequently described as excellent, making processes smooth and stress-free for many people. Reviewers appreciate the constant updates and clear communication, which keeps them well-informed throughout their journey. Customers often highlight the team's efficiency and quick response times, ensuring questions are answered promptly and issues are resolved swiftly. People feel well-supported, especially during challenging situations, with staff providing valuable advice and guidance. This comprehensive support contributes to a highly positive overall experience for consumers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and first-class from... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, professionalism, and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular updates... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting regular and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,111)

206 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service…

Richard Kendall estate agent provided us with an excellent service. We were kept informed at all stages, which was worth every penny as our solicitors were less than informative.
They knew what was happening with the process at all stages and we would definitely recommend them.

3 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that you were happy with the service and communication from our team throughout your sale.

Rated 5 out of 5 stars

The Richard Kendall team are well…

The Richard Kendall team are well organised and ensure that the various steps in the process from enquiry to hand over of keys is a smooth process. Plus they’re always on hand to update you when needed - very impressed!

24 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful feedback. We are delighted to hear that you found the whole process smooth and well organised. Our team always aims to make moving home as stress free as possible, so it’s lovely to know you felt supported and well informed along the way.

Rated 5 out of 5 stars

Excellent

Kendall's have been helpful, supportive and offering sound advice all through the process. A huge thank you to Karen and Amanda

5 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave a review, we really do appreciate and happy that you have found the team supportive.

Rated 5 out of 5 stars

Our agent Karen Marijewko Super helpful

Our agent Karen Marijewko super helpful and kept in regular contact with us and provide weekly progress reports. We exchanged and completed on the same day and Karen was very helpful in chasing solicitors to ensure things went a smooth as possible.

This is our 2nd house move with Richard Kendalls and can highly recommend.

31 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review and for coming back to us for your second move (that means the world to us). We Are so pleased to hear that Karen kept you updated throughout and helped ensure everything went smoothly right through to completion.

Your continued trust and recommendation are greatly appreciated. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Amazing support from staff!

What has been an unusually complicated conveyancing process has been made much easier to deal with by the way Karen Marijewko has looked after me and my mum. Karen has been nothing but super helpful and kind, and we’re so grateful for her help and support. Thanks Karen!

31 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that Karen was able to make a complicated process that bit easier for you and your mum. Her caring nature and commitment to supporting clients really shine through in everything she does. We truly appreciate your kind words and wish you both all the very best in your new chapter.

Rated 5 out of 5 stars

Excellent experience for our first purchase

We had a great experience with Richard Kendall estate agents whilst buying our first house. The online platform was very useful to track our progress and the sellers'.
Karen Marijewko was fantastic, she was always responsive and very friendly in all our dealings. She was also very efficient in organising viewings. The advert for the property was professional with a good quality video to give us a more thorough understanding of the interior and exterior before and after viewing.
We would highly recommend this estate agents for property purchases

27 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are so pleased to hear that your first home buying experience with us was such a positive one. Karen will be delighted to know her friendliness, responsiveness and attention to detail made the process smoother for you. It’s great to hear you found our online platform and marketing helpful too, we always aim to make things as clear and informative as possible. Congratulations on your new home and thank you for recommending us.

Rated 5 out of 5 stars

Well Done J & D

Thanks to Joanne & Donna for leading us through our recent purchase, stressful and at times seemed to be going nowhere, but we got there in the end. Could always rely on Donna to cheer us up with a phone call, she must be the most cheerful estate agent we now. Pleasure doing business with you.

22 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind words. Donna will be especially pleased to know her positivity made such a difference. We really appreciate your lovely feedback for Joanne and Donna, we are so glad everything came together in the end. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Very good xperience

The process from booking a valuation right up until the completion has been very good, with polite, friendly and informative staff. Donna and Joanne have kept me updated every step of the way going that extra mile on several occasions when the process was going very slowly and needed an injection of pace from our side.
They’ve always been available for a chat about how things were going and tried their very best to speed things along.

23 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are so pleased to hear that you were happy with the service from start to finish and that Donna and Joanne kept you well informed throughout your sale. They always go the extra mile for their clients, so your kind words mean a lot to them and the whole team. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Incredible service from Liz Cooke

Incredible service from Liz Cooke, Joanne and Donna in the Wakefield office for our purchase and sale. The whole experience was so straight forward and we got really proactive and positive support throughout. We will return next time we move, but we hope not for a while! Massive thanks to the whole team.

8 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are thrilled to hear that Liz, Joanne and Donna made your sale and purchase such a smooth and positive experience. We really appreciate your kind words and we will be ready to help whenever you are ready for your next move (even if that’s a long way off!).

Rated 5 out of 5 stars

We chose Richard Kendall to sell my…

We chose Richard Kendall to sell my father’s house because Roger Hall was far and away the most professional valuer we saw who gave good, sensible advice. We were allocated Amber Hamilton in the Pontefract office and although the sale was a little bit fraught - one sale fell through and the next had a long, difficult chain - she was amazing. The communication was always excellent and Amber was always polite, friendly and reassuring. On the rare occasion she wasn’t available all of the other office staff were helpful and seemed knowledgeable about the sale. Can’t recommend them highly enough and I would definitely use them again

21 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for taking the time to share such a thoughtful review. We are so pleased to hear that Roger’s professional advice and Amber’s support made such a difference throughout what sounds like a challenging sale.

It’s also lovely to hear that the wider Pontefract team were able to assist when needed. Wishing you all the very best and thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Karen was Great

Karen always kept us up to date and was a good link between our purchaser and the solicitors

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave a review for Karen and the service you received.

Rated 5 out of 5 stars

Excellent at all stages

From the beginning to the end of selling a property we had a great experience. The valuation of our property was much more in line with our expectations in comparison to other agents.

Once our property was on the market, Karen Marijewko handled everything.

She was professional but also personable. She gave us time and space when we needed it but gave us a push when we needed a push. She was great at keeping on top of everything and keeping us updated as it was the first time we had sold a property.

I would genuinely recommend RK to anyone selling in the Wakefield area. Karen took the stress and uncertainty away.

We were kept updated on all viewings and Karen vetted potential viewers to ensure that our time wasn't being wasted. This in itself felt valuable.

Thanks again to all involved

20 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your fantastic review. We are delighted to hear that your experience with Richard Kendall and especially with Karen, was such a positive one. Selling a property for the first time can feel daunting, so it’s lovely to know Karen’s professionalism, warmth and proactive communication helped make the process smooth and stress free.

Rated 5 out of 5 stars

Local company offering excellent…

Local company offering excellent service. Friendly, knowledgeable staff who managed our sale with professionalism and efficiency.

5 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We really appreciate your feedback and are delighted we could help make your move a smooth one.

Rated 5 out of 5 stars

House Move

Excellent service and communication throughout, Karen Marijewko was outstanding and always available to answer queries

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your review. We really do appreciate.

Rated 5 out of 5 stars

House purchase and sale

We have just moved house and Richard Kendall dealt with both our purchase and sale , they have been brilliant, very professional and efficient. A special mention to Karen at the Wakefield branch who was with us all the way through and always polite and courteous. There were a few problems along the way but Kendall’s were always there to help and reassure us. Thank you for everything.

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind words. We are delighted to hear that your experience with both your sale and purchase went so smoothly

Rated 4 out of 5 stars

Wakefield city office

The agent Karen M was friendly and kept me informed throughout the process of buying a flat.due to circumstances there were a couple of occasions when she was not available to answer an enquiry but other agents in the office were able to fill in

2 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your kind review. We’re so pleased to hear that Karen provided friendly and consistent support throughout your purchase.

Rated 5 out of 5 stars

My agent was Sarah she was great

My agent was Sarah she was great . Always kept me well informed , always pleasant and very professional .
I like that Richard Kendall always answer the phone, all the agents are easy to talk to and very helpful at all times . I would recommend them to family and friends .

12 June 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Sarah at our Normanton office, we really do appreciate it.

Rated 5 out of 5 stars

Selling the Family Home.

Recently sold mum and dad’s house, My childhood home. The Lady in charge of our sale was Liz. She was absolutely amazing. Kept me updated on all aspects of the sale. Any questions, she just picked up the phone. She really made the whole experience less stressful. I would highly recommend choosing Richard Kendals. Especially with someone so knowledgeable and caring. Really did make the process of selling the family home less painful.

8 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind and heartfelt review. We are truly delighted to hear how well Liz supported you through the sale of your family home.

Rated 5 out of 5 stars

Excellent company, very professional, polite and friendly staff.

I've sold both my Mothers and Sisters house with Richerd Kendall Ossett branch. Excellent company, very professional, polite and friendly staff, nothing too much trouble. All the staff was very helpful and Lucy kept us informed and updated on all stages of our sale. Would definitely recommend this company, and would use again.

3 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that your experience with our Ossett branch was so positive and that Lucy and the team kept you well informed throughout both sales.

Rated 5 out of 5 stars

We have never sold a house before and…

We have never sold a house before and had heard that it can be a very stressful process. In many ways it was, but the whole experience was made much more bearable and positive due to the great service provided by 2 wonderful ladies - J and D. They provided great service, kept us updated, were both cheerful and up beat and encouraging when viewings were slow, and offered helpful advice and guidance. When a purchaser was eventually found, they were in regular contact with the buyers and solicitors and helped to move things along. Great team work.

12 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We’re delighted to hear that Joanne and Donna made your first house sale such a positive experience.

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