Richard Kendall Estate Agent Reviews 

1,115
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond. People frequently highlight the excellent communication, regular updates, and prompt responses, which contribute to a smooth and stress-free process. Reviewers often felt well-informed and supported throughout their journey. The service provided is consistently described as efficient and effective, with many consumers appreciating how the team makes complex processes easier. Customers value the proactive approach and the dedication of the staff, ensuring a positive and seamless user experience from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,115)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Elizabeth Cooke was excellent…

Elizabeth Cooke was excellent throughout the sale of my property. She was professional, proactive, and always kept me updated with regular communication, so I always knew what was happening. She worked hard to keep the sale moving, chasing the buyer frequently and following up on outstanding matters to avoid delays. I really appreciated her dedication and would happily recommend her to anyone looking for a reliable and committed estate agent.

2 July 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Elizabeth supported you so well throughout your sale and kept you fully informed every step of the way.

Her proactive approach, regular communication and determination to keep everything moving are exactly the qualities we are proud to provide.

We will be sure to pass your kind words on to Liz.

Thank you again for choosing Richard Kendall and for your recommendation.

Rated 5 out of 5 stars

Sold my house with Richard Kendall

Sold my house with Richard Kendall - specifically Elizabeth Cooke - she was extremely professional and helpful throughout the sale, ringing me with useful updates and advice. My house sold very quickly and I am very grateful to Liz and the team.

30 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Elizabeth provided such professional and helpful support throughout the sale of your home. Keeping clients informed with regular updates and offering helpful advice is exactly the level of service we strive to provide.

It is fantastic to know that your home sold so quickly, and we will be sure to pass your kind words on to Liz and the rest of the team.

Thank you again for choosing Richard Kendall. We truly appreciate your support and wish you all the very best for the future.

Rated 5 out of 5 stars

Amber was brilliant from start to…

Amber was brilliant from start to finish, keeping me updated every week even on weeks there was nothing to update she would always just check in

27 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Amber provided such fantastic support throughout your move. Keeping clients updated every week, even when there is little to report, is exactly the level of communication we strive to provide and can make all the difference during the process.

We will be sure to pass your kind words on to Amber, who will be delighted to receive your feedback.

Thank you again for choosing Richard Kendall. We truly appreciate your support and wish you all the very best for the future.

Rated 5 out of 5 stars

Elizibeth Cooke was fantastic every…

Elizibeth Cooke was fantastic every week giving us updates and chasing the solicitors from all sides. I would highly recommend and use again.

29 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Elizabeth provided such fantastic support throughout your move. Keeping clients updated every week and proactively chasing all parties to keep the process moving is exactly the level of service we strive to provide.

We will be sure to pass your kind words on to Liz, who will be delighted to receive such lovely feedback.

Thank you again for your recommendation and for choosing Richard Kendall. We truly appreciate your support.

Rated 5 out of 5 stars

Elizabeth Cooke

Friendly and attentive service, Many tanks Liz

1 July 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave a review for Liz.

Rated 5 out of 5 stars

Always in front of legislation working…

Always in front of legislation working as a team keeping eye on each other for compliance and audits provides landlords with confidence - for me Kendall`s maintained consistency from 1992. THANK YOU

30 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that our proactive approach to legislation, compliance and teamwork has given you confidence over the years. Keeping ahead of changes and maintaining the highest standards for our landlords is something we are very proud of.

Your continued trust and support since 1992 mean a great deal to us, and we are truly grateful for your loyalty over so many years.

Thank you again for choosing Richard Kendall. We look forward to continuing to support you for many years to come.

Rated 5 out of 5 stars

Professional, diligent and caring

Karen Marijewko was professional, diligent, helpful and caring in her dealings with me selling my house following the death of my husband. She was kind and compassionate and kept me informed of what was happening. I would definitely recommend Richard Kendall and Karen to deal with selling your house

27 May 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind and heartfelt review. We are truly grateful for your lovely words and are delighted to hear that Karen was able to support you with professionalism, care and compassion during such a difficult time. Keeping you informed and providing reassurance throughout the process is exactly the level of service we strive to deliver.

We will be sure to pass your kind comments on to Karen, who will be deeply touched by your feedback.

Thank you again for placing your trust in Richard Kendall. Your recommendation means a great deal to us, and we wish you all the very best for the future.

Rated 1 out of 5 stars

If you are thinking of listing yoThe "Overvalue to Instruct, Reduce to Sell" Tactic — Look at the Dataur…

If you are thinking of listing your house with Richard Kendall in Wakefield because they gave you the highest valuation, please look at their actual market activity data first. My experience is that they tend to overvalue properties to secure the listing, as the properties often don't sell at that initial price.

Don't just take my word for it — look at their recent rolling activity stats on platforms like GetAgent. For example, in a recent single-month snapshot (mid-June), they brought on 44 new listings, but in that exact same window, they had to slash the prices on 26 existing houses. That means a huge portion of their active focus is spent correcting unrealistic starting prices.

Furthermore, out of 20 properties removed or sold in that period, 6 were pulled off the market completely (frustrated sellers like myself), and the remaining ones that did sell likely took a hit on their original asking price.

Their strategy relies on flattering the seller with a high number to get the contract signed, followed by weeks of radio silence and generic comments. Save yourself the wasted weeks on the market and go with an agent who gives you an honest, achievable valuation from day one.

8 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

We are sorry to read that you feel disappointed with your experience. We take comments like yours seriously and would genuinely like the opportunity to investigate the circumstances surrounding your sale. Unfortunately, we are unable to identify your property from your review. If you could contact us directly with your name, property address or postcode, we would be grateful for the opportunity to look into your concerns in detail and respond appropriately.

Every property valuation is based on a range of factors, including recent comparable sales, current market conditions and our local knowledge. While market conditions can change, our aim is always to provide honest, professional advice and ongoing support throughout the selling process. This is how we have built a reputation for selling houses for nearly 60 years. It is not in our interest or over price just to gain an instruction. It is not how we operate.

We would welcome the opportunity to discuss your experience and see if there is anything we can do to address your concerns. Please contact us at mail@richardkendall.co.uk or call 01924 291294 and ask to speak with the office manager, Amanda.

Rated 5 out of 5 stars

My experience with Richard Kendall was…

My experience with Richard Kendall was brilliant throughout. Emily Dunbar was super helpful and kept us up to date with every little detail and chased things up as soon as we asked. Will definitely be using them again!

25 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that you had such a brilliant experience with Richard Kendall. It is fantastic to know that Emily kept you fully updated throughout and was always on hand to chase things up whenever needed.

We will be sure to pass your kind words on to Emily, who will be delighted to receive such lovely feedback.

Thank you again for choosing Richard Kendall. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great updates from Emily

I am purchasing a house which was on the market with Richard Kendall and I have received excellent service throughout from Emily Dunbar who has kept me informed throughout the process and has chased both my solicitor and my seller’s solicitor for updates each week. Thank you!

23 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Emily has provided such excellent service throughout your purchase. Keeping you regularly informed and proactively chasing all parties to keep things moving is exactly the level of service we aim to provide.

We will be sure to pass your kind words on to Emily, who will be delighted to receive such lovely feedback.

Thank you again for choosing Richard Kendall, and we wish you lots of happiness in your new home.

Rated 5 out of 5 stars

Elizabeth Cooke is professional

Elizabeth Cooke is professional, diligent, and obviously takes pride in her work. On top of this she is always cheerful and has a very pleasant manner.
I requested Elizabeth to deal with the sale of my house, and I am so very glad that I did. She made the whole process much easier because of her very regular updates on progress and actions done by herself and others. Extremely pleasant, would definately request her again if I was using Richard Kendall and would highly recommend her personally. She is a credit to the company and her profession.

19 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful and thoughtful review.

We are delighted to hear that Elizabeth made such a positive difference to your experience and helped make the sale of your home feel much easier. Her professionalism, diligence and regular communication are qualities we are incredibly proud of, and it is lovely to know that her cheerful and approachable manner made the journey even better for you.

It means a great deal to hear that you specifically requested Elizabeth to handle your sale and would happily work with her again in the future.

We will be sure to pass your kind words on to Liz. She will be thrilled to know that her efforts were so appreciated.

Thank you again for choosing Richard Kendall and for your recommendation. We truly appreciate your support.

Rated 5 out of 5 stars

Karen Marijewko

Karen Marijewko was a star during the conveyancing process. The solicitors were poorly performing but she managed to push through the conveyancing, keeping them on their toes at all time. Thanks Karen.

12 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Karen supported you so well throughout the conveyancing process. Property transactions can sometimes present challenges, so having someone proactively keeping things moving and ensuring everyone stays on track can make a real difference.

We will be sure to pass your kind words on to Karen, who will be thrilled to receive such wonderful feedback.

Thank you again for choosing Richard Kendall and for taking the time to share your experience.

Rated 5 out of 5 stars

Apartment Sale

Karen was great end-to-end. Got me the sale price I wanted and kept me
informed throughout. Fees were reasonable as well. I’ve used Richard Kendall for a few sales now.

12 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for your continued trust in Richard Kendall.

We are delighted to hear that Karen secured the result you were hoping for and kept you fully informed throughout the process. It is also great to know that you found our fees to be fair and our service to be good value.

Your continued support means a great deal to us, and we will be sure to pass your kind words on to Karen.

Thank you again for choosing Richard Kendall for your property sales. We truly appreciate your loyalty.

Rated 5 out of 5 stars

A great Agent to work with.

Elizabeth Cooke was a great Agent to use for the sale of my Mum's property. She was so diligent, helpful and caring. I could not have wished for a better person to work with. The service was 100% perfect.

8 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Elizabeth provided such diligent, helpful and caring support throughout the sale of your mum's property. We appreciate that these situations can be particularly important and emotional, so it is lovely to know that Liz made such a positive difference to your experience.

Your comments mean a great deal to us, and we will be sure to pass your kind words on to Elizabeth.

Thank you again for choosing Richard Kendall. We truly appreciate your feedback and recommendation.

Rated 5 out of 5 stars

Karen Marijewko gave an incredible…

Karen Marijewko gave an incredible experience for me when buying a house through Richard Kendalls Wakefield. She promptly kept me up to date and reassured me when I was getting nervous! Thank you for all of your support, I wouldn't hesitate to recommend you.

26 May 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Karen provided such an incredible experience throughout your purchase. Buying a home can be an emotional journey, so it is lovely to know that her regular updates and reassurance helped put you at ease along the way.

We will be sure to pass your kind words on to Karen, who will be thrilled to receive such lovely feedback.

Thank you again for your recommendation and for choosing Richard Kendall. Wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

Five stars all the way

Five stars all the way. The team made selling my house an absolute breeze from start to finish. Special thanks for Eliabeth Cooke.

11 May 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your fantastic review.

We are delighted to hear that the team made selling your home feel like such a smooth and straightforward experience from start to finish.

A special thank you for mentioning Elizabeth. We will be sure to pass your kind words on to her.

Thank you again for choosing Richard Kendall. We truly appreciate your support.

Rated 5 out of 5 stars

Excellent service from Karen Marijewko

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism and friendly approach gave us real confidence at every stage. We absolutely love our new home and couldn’t be happier. Thank you so much for all your help Karen

5 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Karen supported you so well throughout the process and helped make everything feel smooth and stress free. Keeping clients fully informed and providing reassurance every step of the way is exactly the level of service we aim to deliver.

It is lovely to know that Karen’s professionalism and friendly approach gave you confidence throughout your move.

We will be sure to pass your kind words on to Karen.

Thank you again for choosing Richard Kendall, and we are thrilled to hear that you love your new home. Wishing you many happy years there.

Rated 5 out of 5 stars

Purchase

Delighted karen Marijewko handled my purchase and went the extra mile to make things go smoothly

8 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave Karen a review and we wish you all the best in your new home.

Rated 5 out of 5 stars

Elizabeth Cooke - a star!

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explained everything clearly and her efficiency and communication has been amazing, it has really helped us along the way.

We would love to work with Elizabeth again as we know for sure it would be a stress free process.

Thank you Liz!

Faye & Lewis

3 June 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review, Faye and Lewis.

We are delighted to hear that Elizabeth supported you so well throughout your journey as first-time buyers. Buying your first home can feel overwhelming at times, so it is fantastic to know that her clear communication, guidance and efficiency helped make the process easier for you.

It is especially lovely to hear that you would happily work with Liz again in the future. We will be sure to pass your kind words on to her.

Congratulations on your first home, and we wish you both many happy years there.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Normanton branch of Richard Kendall

I dealt with the Normanton branch for the sake of my deceased family members. Throughout Karen Dawson and her team were commercial in their outlook, professional, speedy and also very kind at a challenging time. I would thoroughly recommend Richard Kendall to my friends and relatives.

22 May 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Karen and the Normanton team were able to support you so well during what we appreciate was a difficult and emotional time. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen and the team.

Thank you again for choosing Richard Kendall, and we wish you and your family all the very best.

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