RHP Group Reviews 

My wife and I are leaving this review for Lisa who works for Richmond Housing Partnership (RHP). Lisa has worked tirelessly and with consistently in helping us through as we can all agree the most challenging time of our lives with the covid 19 pandemic and also being disabled life has been very difficult.

Sometimes it is easy to take for granted and think that other key workers are somehow immune from the crisis going on around us all with this covid 19 situation but we must remember that key workers are human beings with the same worries and concerns for their own health aswell as their own families just as we do for ourselves.

And in the midst of this Lisa has continually been very supportive, professional and diligent in her area of work in keeping us constantly informed and updated concerning huge works that were undertaken in our home to do with damp works, replastering and redecorating two large areas of our home.

Lisa has taken great pride and due diligence at every step of the works from start to finish which in all has been approximately two and a half years most of which is due to delays caused by covid, suspension of works before the even really got going what with lockdown and my own ill health etc.

Credit must be given to Lisa for the great efforts and consistency all throughout this challenging time. She is indeed a friendly, warm, sincere individual and has a great deal of integrity. And she is one person who most definitely deserves a "heartfelt thank you" for all of her care and support along the way. And she should be given a bonus for all her hard work as she so richly deserves it. ( I hope the CEO of RHP will read this and award her that bonus).

So thank you Lisa for showing how much you do care about us as tenants and thank you for all of your hard work and support. Our kindest regards, Mr & Mrs Rodda.

I spoke with Lisa on the live chat a few times this morning. She was very helpful and managed to sort out my query. Thank you!!

Lisa was initially passing on my query to another department, and then she went above and beyond and found out the information I needed and helped me complete the required form.

Excellent service

Jenna has been absolutely amazing and my family and I am so grateful.
She has been understanding at all times and worked so hard in order to help me and my children.
Thankyou so very much.

Lisa was extremely helpful. I had a few issues getting through via email, but once I chatted with her on live chat, she took up my issue and saw it through until it was resolved.

This was a great service.

Medina was excellent, listened to my issue, understood its urgency and went above and beyond to get it sorted quickly

Agent did not know all the details that I had requested but readily explained that she needed to check with her colleagues. She quickly came back with the information and also made a correction to previously given information. Well done!

Excellent customer service from Dawson , polite , friendly, went above and beyond to help and reassure and sort out my problem .
An absolute credit to RHP ! Keep hold of this amazing employee.. he should train others to deliver fantastic customer service!

RHP changed a repair appointment without telling me and my tenant took a day off work for a no-show from the Maintence team. The RHP customer services operative, Brett, was very helpful, identified their mistake and actioned compensation for the wasted day.

I have written in a number if times but clearly customer service pick and chose who they attend to. Nothing of the last 3 emails has been addressed and I'm hoping this time one of the many issues discussed gets delt with.... I'm not so sure though

I made an enquiry about finding a parking space in the SW14 area.

I dealt with Roxanna who responded very quickly to tell me what was available. Once a spot was identified, the paperwork was submitted and everything confirmed.

Great, friendly service.

Thank you.

Clare

A company who are extremely difficult to email.
They spend more time telling people what a great company they are and sending out expensive leaflets than getting on with doing the jobs that need doing.
I don’t want to ‘get involved’ we don’t want to hear what a great employer you are we don’t give a monkies.
I’ve just had a leaflet thru the post addressed to me telling me..RHP we’re here if you need us.

This is nonsense and waste, if I need you I’ll pick up the phone.

And I don’t trust them to get the right companies to do the jobs. I think it’s too open to corruption.

Brett was lovely today really helpful and kind and helped with a lot of problems thank you :)

Extremely rude customer service call handler this morning. Hung up before she would give me her name. I think RHP need to retrain their staff so they realise they are dealing with people in their HOMES!! How would this lady feel if this was her experiencing so many issues.

I would like to take this opportunity to thank the R.H.P. team for their assistance today. Especially Lisa DCon. who was the lady I communicated with. She was exceptionally courteous in handling my problem. She has my sincere thanks. You seem to have a great teem working for you. Keep it up.

Hi I just want to say a massive thank you to RHP for everything they have done for me this last months.
I have lived at my flat for 20 years and have had several building repairs ignored for all of these years(((
My roof has been leaking for most of this time with several roofing companies doing repairs, whilst also saying they could not guarantee the work as the roof needed renewing!!!
Over these years I have been promised that this work is going to be done, and promised that I will be called back, but unfortunately this never happened!!!!!!
In November after again numerous calls to Rhp i was put in touch with Emma from Complex Repairs who again gave me the promises of sorting this out once and for all…
Due to the pandemic I do understand how difficult this was…
However after speaking with Emma and sending through videos of the rain pouring into my flat, I was called by her the same day…
As a result from Emma’s actions my son and myself was moved to temporary accommodation just in time as 2 days later the ceilings started falling in, and we could of been seriously injured..
I’m so happy that we have now moved back to our home after all the repairs are now done…
But I really have to thank Emma for everything as she is the only person in 20 years that actually showed pure leadership throughout this whole nitemare.
I can not think of a single time in the 7 months of dealing with Emma when she didn’t respond to a call or email from me!!
This has been the difference between where I am now than the lack of communication and promises I had for the last 20 years!!!!
Thank you so much to Emma and RHP 😊😊😊