RHP Group Reviews 

Dear RHP

Im giving positive feedback on your customer service team member Evelyn.

My case was on going for a long time, I was kept in contact with updates on my case, I was treated with respect and felt safe with all steps taken to ensure my safety

I would like to show appreciation for Evelyn and the team RHP doing a great job

Moe was fantastic, helped me and really understood my disabilities bless you all

….so pleased to express how thankful I am after a quick response to my plumbery EMERGENCY, I was near to swing in my kitchen…Thank you so muchhhhhhhhhh!!!!!

Manager named as Ben didn’t resolve the issue. In fact he made the situation worse.
All the problems I have brought up on your complaint website haven’t been dealt with.
1- no lighting in my building . It’s Health & Safety
2- balcony gets flooded outside my door ; I have mobility issues and osteoporosis and can lead to a fall
3- sub contract that damaged the door on the 1 of October, who’s fixing the damage.
4- Electrical issue in the Kitchen; appointment on the 13/10/21 but no one turned up to fix it
Electrical checks in the flat is necessary but no one is doing that
5- Care taker doesn’t clean the building every week ; only when I ring RHP to complain about the filthiness of the stairs
6- neighbour number 28 whom I don’t even know his name seems to display racial and psychophaticy behaviour as he doesn’t approach the WHITE ENGLISH WOMEN in the building but HE DOES to me
He keeps Waiting and COmEs To antagonise me even thought he was asked to leave me alone by the police
I spoke with EMMA ( RHP) who said she would speak with him but I don’t think she has as he seems empowered to carry on doing it.
RHP is the one who is empowering him to carry on and not doing nothing to stop as I already reported it 3 Times
It’s also affecting my MENTAL HEALTH and You are The Cause

I give you 5 as the man wos so happy to help wen I need get a stuff repair I like to have the Sam man a gen

Difficulty logging in. I changed my iPhone and the assistant in the shop deleted everything

I called today regarding some questions I needed answering regarding a form I had to fill out.The man who took my call was outstanding, he answered every question with such ease, professalism, kindness, patience and friendliness making me feel so at ease to ask my questions and that it was no trouble to him at all. Thank you so much, what a great assent he is to RHP.

Despite paying my rent and service charge every month RHP still saw it fit to send me a leaflet telling me I owe close to £450 in service charges for the past year....

This is utterly unacceptable and exceptionally poor 'everything' by RHP. My service charges are set and paid for if RHP have overshot the budget that is not my problem! if RHP have messed up on there accounting again this is not my problem!

I will not be paying the sum and will add this issue to the list of problems I've had with RHP and documented over the past 2 years. Given RHP still haven't resolved my heating issue and haven't provided a suitable resolution I've been forced to seek legal advise on the matter, I will be back in touch with my solicitor in due course to add this issue to the agenda!

I really cannot stress how unsatisfied I am with RHP and I would like a face to face meeting with a board member to discuss these matters

——- my response to your substandard response ——-

I have expressed that I will not be paying any additional charges thus a repayment plan is not necessary, FYI Remus are not the management agent they were recently replaced by PBM due to excessive bills, poor workmanship, poor maintenance, exceptionally poor customer service amongst many other reasons….

I have requested a meeting with a director (preferably the CEO or the one who is head of customer service) which you have not provided me with a response to, kindly let me know the relevant directors availability as this is not an acceptable response! My contact details are on your system and I don’t believe it will take long to liaise with his/her PA. I kindly ask for a response by COP on Monday 4th October 2021

Kieron was amazing!
Acted promptly dealing with my issues. Very polite and professional baring in mind there was technical issues he dealt with the situation in a professional manner and made the phone conversation very pleasant. Thanks a lot :)

Ayisha

Your repairs are never done on time if they are done at all . At the communal areas as well as at the individual tenants repairs
You let your tenants without lighting and when we call you, you say wait 18 days for someone to come and repair the communal lights.
Can you wait for the rent to be paid a month later?.
I am not happy with your level of service at all , and please don't blame it on the pandemic.

Chris was extremely helpful, considerate and kind. Thank you Chris and RHP for replacing the key fob so efficiently after an extremely stressful and traumatic experience.

Spoke to David. Brilliant all round, pleasure to speak with and really helped. Perfect customer service.

Because your team are very help full and the customer service is good

Rhp never keep to what they promise
They only want money from you.

A good service, are now giving me the direct dates and appointments for work to be carried out on my flat. Emma is a huge help. She is an asset to RHP.

Amazing experience and great service from Michaela throughout my journey, from initial contact (Exchange), H&S, POC, defect identification and rectification. The Serra and Speller engineer was a delight to deal with, he went way above and beyond my service requirements. I am exceptionally pleased with every member of staff I have dealt with at RHP and S&S thusfar. Having said that, Michaela has been a stand out individual during my process due to her communication, punctuality, organisation, knowledge, advice to name but a few of her attributes, she is a credit to the Industry and her employer.

After reporting a leak 3 months earlier I finally had an appointment on the 12th August 21 for someone to come and sort out the problem with my wet room floor and pump where the water flow out. I was at hospital for surgery that morning only for my daughter to be calling me because the person who turned up didn't know what he was there to do. I spoke to him quickly and advised him of what I was told was needed to be done, as I was waiting to be called into the operating room and didn't want to miss my turn. When I returned home at about midday I came home to the wet room torn up and was told by my daughter that the issues with my wet room is more severe than was previously reported an that someone from RHP would call me to organize something, maybe temporary accomodation until they can deal with it. It is now Monday 16th and no one has called. In fact, I called them and was told by the CSA that she can see the issue has been raised as urgent for someone to call me and that she will do this again. As a disabled person I am totally disgusted with the way how I've been treated. Basic facilities is a must. I have not been able to shower since I had my operation. Management have no consideration to what people have to go through. They are desensitized to the problems we go through because they see this every day. I really have had enough of RHP. I wish I could move and never be in one of their properties ever again. They are the worst social landlord I've come across in 36 years.

I am writing this review on me and my brothers behalf for RHP and importantly to give recognition to those that have dealt with our case from the beginning.

We lost our father unexpectedly in late June 2021, who was the main tenancy holder of our family home that we have lived in since 1996, and having to inform the relevant parties of his death RHP was one of them.

All three of us lived with him but were not named in the tenancy therefore in order for us to remain living in the property the case had to go through a discretionary allocation, although very stressful allowing the processes to rollout RHP and Maria have been significantly helpful, reassuring and understanding in our situation.

Everything has worked out in the end and now we are able to continue living in our home without any worries or fears all thanks to the help and support of RHP