First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more
Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more
I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more
Company details
Written by the company
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Contact info
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnam
- cs@rhino-billiards.com
- rhino-billiards.com
4.6
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Customer Service
I used it 2 days after get it, And Tip has a manufacturer flaw, tip rattles when you use it, now I'm on 3 weeks trying to get a replacement or refund, And they are doing everything to make me keep it and Nor replace or refund. Very disappointed with there Customer service.
27 April 2026
Reply from Rhino Billiards
Hi Will,
We sincerely apologize for the inconvenience and frustration caused during this process.
We have already provided a prepaid return label and completed the refund for your order. After reviewing the product, our team confirmed that the sound described was related to the shaft’s internal construction and does not affect its performance or structural integrity.
That said, we completely understand your concern and respect your decision to return the product. We truly appreciate your feedback, as it helps us continue improving both our products and customer support experience.
RHINO Support Team
Scam
I ordered this carbon fiber shaft from this company. And after waiting over fifteen days to get it, i received the wrong joint in the shaft. They gave me a message Em back numerous times and ask Em. Is there a way they can fix the problem? They refuse to work with me told me I was stuck with shaft that I had absolutely horrible service. Be careful when you purchase stuff from them
7 May 2026
Unprompted review
Reply from Rhino Billiards
Hi Richard,
Thank you for your feedback.
We understand that there was a misunderstanding regarding the product specification ordered. After communicating with you, we were able to identify the issue and provide a resolution.
We are pleased that the matter has been resolved and that the correct product has been arranged. Customer satisfaction remains our priority, and we appreciate the opportunity to address any concerns that arise.
Rhino Billiards Team.
Happy with new shaft!
24 April 2026
The shaft have amazing feeling every…
The shaft have amazing feeling every stroke, and really like the sport grip on my butt. Just what I need. I really like the rubber feel on my hand. It took 2 weeks before It arrived at my house but it's all worth waiting for. And customer service is amazing too.
27 April 2026
These ease of ordering and the website…
These ease of ordering and the website is user friendly. The turn around of getting the item I ordered so quickly.
24 April 2026
Excellent service
Excellent service. Responded and replaced a faulty tip in a few days. Did exactly what they said they would. Highly recommend!
22 April 2026
Unprompted review
I had an issue with a defective item…
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That level of trust and support says a lot about how they stand behind their products. Mistakes can happen with any company, but how they handle it makes all the difference and Rhino Billiards handled it the right way. That kind of costumer service earns my respect and future business and a company that stands behind what they sell. Thank you Team Rhino Billiards!
21 March 2026
Unprompted review
Rhino breaking shaft classy, control, and clutch
The day after receiving my new Rhino breaking shaft it made its debut in my final 9 ball match of the session. Untested and fresh out of the box, the control and precision was absolutely noticeable which was much needed as I struggled with breaking to hard all session. But with that control came quick confidence in the shaft which lead to a 9 ball break to end the match with a score of 31 to 1. Absolutely clutch.
9 April 2026
Unprompted review
I really like the look and feel of the…
I really like the look and feel of the cue. It shoots great. The lifetime warranty is a plus. I get a lot of compliments on it. Thanks again.
26 March 2026
Purchased a Nebula 2 cue with 11.88mm…
Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.
3 April 2026
Unprompted review
Dealing with Vietnam by messaging is…
Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.
27 March 2026
Reply from Rhino Billiards
Hi Sarge,
Thank you for your feedback.
We are sorry to hear that the overall experience did not meet your expectations. As our customer support team is based in Vietnam, communication may occasionally be affected by time zone differences. However, we strive to respond to all customer inquiries within one business day and to provide assistance as quickly as possible.
We appreciate your comments, as they help us identify areas where we can improve the customer experience.
Rhino Billiards Team
I love the shaft
I love the shaft , perfect tip. They were very helpful by answering my emial after purchasing the wrong size by accident and sent me the right size !! Great customer service and care !!
27 March 2026
Doesn't match Uni-Loc pins on my cues.
26 March 2026
Reply from Rhino Billiards
Thank you for your feedback. Our customer support team has reached out to you via email to assist with this issue. Please kindly check your inbox (and spam folder) so we can help resolve this for you as soon as possible.
Product was on time.Used it for the first time Monday, love it so far.
Product was on time.
29 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.