Rhino Billiards Reviews 447

I used it 2 days after get it, And Tip has a manufacturer flaw, tip rattles when you use it, now I'm on 3 weeks trying to get a replacement or refund, And they are doing everything to make me keep it and Nor replace or refund. Very disappointed with there Customer service.

I ordered this carbon fiber shaft from this company. And after waiting over fifteen days to get it, i received the wrong joint in the shaft. They gave me a message Em back numerous times and ask Em. Is there a way they can fix the problem? They refuse to work with me told me I was stuck with shaft that I had absolutely horrible service. Be careful when you purchase stuff from them

The shaft have amazing feeling every stroke, and really like the sport grip on my butt. Just what I need. I really like the rubber feel on my hand. It took 2 weeks before It arrived at my house but it's all worth waiting for. And customer service is amazing too.

These ease of ordering and the website is user friendly. The turn around of getting the item I ordered so quickly.

Excellent service. Responded and replaced a faulty tip in a few days. Did exactly what they said they would. Highly recommend!

I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That level of trust and support says a lot about how they stand behind their products. Mistakes can happen with any company, but how they handle it makes all the difference and Rhino Billiards handled it the right way. That kind of costumer service earns my respect and future business and a company that stands behind what they sell. Thank you Team Rhino Billiards!

Love the product, thank you

The day after receiving my new Rhino breaking shaft it made its debut in my final 9 ball match of the session. Untested and fresh out of the box, the control and precision was absolutely noticeable which was much needed as I struggled with breaking to hard all session. But with that control came quick confidence in the shaft which lead to a 9 ball break to end the match with a score of 31 to 1. Absolutely clutch.

Good communication, have a sample joint to test for a match.

Great price, product and fast shipping.

I really like the look and feel of the cue. It shoots great. The lifetime warranty is a plus. I get a lot of compliments on it. Thanks again.

Delivered as advertised. Great experience.

Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.

Good products and fast shipping

Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.

I love the shaft , perfect tip. They were very helpful by answering my emial after purchasing the wrong size by accident and sent me the right size !! Great customer service and care !!

Top of the Top really quality
Recommend for pro players

Product was on time.