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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection of Japanese car parts, including hard-to-find items, and their competitive pricing. Many people appreciate the efficient order process, fast shipping, and secure packaging, noting that items arrive in perfect condition. The customer service is frequently described as superb, with reviewers commending the quick, responsive, and polite support team who go above and beyond to assist with inquiries and order adjustments. However, some customers also noted issues with price increases after placing orders, leading to requests for additional payments or difficulties with refunds. A few other people also felt that the company was reluctant to process returns for faulty products, even in cases of damaged goods.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the authenticity,... See more

Order

People report positive experiences with order. Many customers praise the excellent service and cooperation... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service support,... See more

Price

Customers consistently note positive experiences with price, finding them competitive and reasonable. Many... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

RHDJapan is one of the best resources to get Japanese parts for your car. Their prices are often reasonable or beat other sellers entirely. They ship quickly and are super-helpful when you need a ques... See more

Rated 5 out of 5 stars

If you're a true JDM car nut, then you know RHD is one of the go to for hard to find items for your car! Had an issue with an item that showed up partially damaged. They promptly sent out a replac... See more

Rated 5 out of 5 stars

Best Car Parts Importer out of Japan OEM & Aftermarket Continusiously will support this business for both oem and Aftermarket parts. Always provide exceptional service, fast OEM parts responses. Fast... See more

Rated 5 out of 5 stars

RHDJapan is the best go to spot for JDM aftermarket parts! The selection is amazing and expansive with pricing very transparent and competitive. If there is ever a part not seen on the site you can... See more


4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered front and rear strut bars and…

Ordered front and rear strut bars and RHD repackaged the items into a single box, so the items got banged up. I paid full price for shipping so thy should not have repackaged the items...

Plus the price they advertise is not what you get charged...

17 December 2022
Unprompted review
Rated 1 out of 5 stars

BAD SERVICE

Hi,

I've made couple of large orders in week on different days and requested for consolidation. The reason for consolidation is to save money on shipping cost. They couldn't do it and blamed it on the system. Poor service and doesn't consider customer shipping cost. Be careful when placing your orders. They don't know how to adjust and very process oriented.

7 November 2022
Unprompted review
Rated 1 out of 5 stars

1 star

You'll be on your own if you have a problem with your part. I purchased a name-brand body part for my near-new car, but it was a bad fitment and looked like a cheap knockoff. Exchanged a few emails with photos and details, and when they ran out of excuses, it would appear ignoring me was the only option. 1 star is my only option.

16 September 2022
Unprompted review
Rated 1 out of 5 stars

They are unable to fulfill orders due…

They are unable to fulfill orders due to lack of staff but only notified me after I paid for the items. They should have either informed client before confirmation of order or stop collecting new orders and clear the backlog first.

31 May 2022
Unprompted review
Show reviews in all languages. (154 reviews)

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