Revibe Reviews 5,441

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,470 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, often describing them as being in immaculate, like-new, or even brand-new condition, with many noting the absence of scratches or dents. Reviewers also appreciate the fast delivery service, with many receiving their orders quickly and with frequent updates. The customer service is often praised for being professional, supportive, and responsive, with some customers expressing gratitude for the team's willingness to address concerns and provide solutions. However, some people were dissatisfied with the customer service, citing issues like unresponsiveness, long waits for resolutions, and difficulties with returns or warranty claims. A few customers also reported receiving products that developed issues after a short period, or that did not match the description, such as incorrect colors or non-genuine parts. There were also occasional complaints about delivery delays or problems with international customs.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers are impressed with the immaculate condition... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction. Some... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast delivery times, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung

Company replied

Rated 5 out of 5 stars

Arrived 4 days after placing an order. It came the way they described it at the website. 94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can... See more

Company replied

Rated 5 out of 5 stars

What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty a... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Product is in perfect condition

Product is in perfect condition, like new. Arrived lightning fast. Not one issue. Very happy.

18 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 1 out of 5 stars

I am utterly appalled by the backup…

I am utterly appalled by the backup customer service I have endured. After purchasing a flagship device, it broke down in less than a week, leaving me stranded with a useless product. Despite having a three-year warranty, the claims process has been nothing short of a nightmare. The courier arrived to collect the device, but Revibe failed to send the required paperwork, wasting valuable time. Once the paperwork finally arrived, the courier company refused to return because Revibe did not provide proper instructions—only Revibe can authorise the collection, and they simply neglected to do so. To make matters worse, Revibe abruptly cancelled my claim, forcing me to start the process again because the previous claim had 'expired.' Refunds are restricted to a narrow ten-day window from receipt, yet my initial claim was lodged four days after receiving the device. Due to Revibe's incompetence and endless delays, I was deprived of the chance to get a refund, and now I am left waiting another month for repairs. This entire ordeal has been infuriating, and I am now deeply anxious about how much worse future claims could be over the next three years. I strongly urge anyone to reconsider before trusting their services, as my experience has been a disaster.

4 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Mathew,

We sincerely apologize for the inconvenience and frustration caused by this experience. Please rest assured that we take your concerns seriously, and our team will investigate the case thoroughly to make this right for you.

We appreciate your patience while we review the details and work toward a proper resolution.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience! The customer service was top-notch, and the product exceeded my expectation. The shipping was incredibly fast, I highly recommend them to anyone looking for quality products.

6 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 5 out of 5 stars

5/5 from me!

I purchased from South Africa and it was a really seamless experience. Honestly had more trouble with DHL on delivery day than anything. It’s super affordable, no hidden costs and it’s literally delivered to your door. I chose “pretty good” condition and honestly it’s basically new!
I did see the negative reviews about some customers paying customs and not receiving their order so I was anxious, but I think it seems case specific as most reviews are stellar and my experience speaks for that

15 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.

Rated 2 out of 5 stars

Parcal arrived at time but I'm having…

Parcal arrived at time but I'm having issues in returning, now its 5 days and nobody come to pick the pakage, and revibe cuts additional 100 riyals on returns and they didn't mention this to tell the customer that if we returns the package they will deduct 100 riyals and we have to wait a lot for a courier service for collection.

13 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Hamza,

We sincerely apologize for the inconvenience you experienced during the return process and understand your frustration regarding the pickup delay.

Please note that the deduction amount is part of our return policy and is clearly mentioned on our website prior to purchase and return requests.

Regarding the shipment pickup, we kindly ask you to contact DHL directly and schedule a pickup date according to your availability, as this can help speed up the collection process.

We truly appreciate your patience and cooperation.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

Hooo I bought my second device when I…

Hooo I bought my second device when I tell you good condition feels like excellent condition not to mention how fast it was to have it delivered bought it on 10th of May was delivered on the 15th of May I’m def buying one more month end waiting for PAYDAY Special 😂😂

15 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 5 out of 5 stars

I got an I phone 16 pro max

I got an I phone 16 pro max. And it was like brand new, and the price was really great.

9 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.

Rated 1 out of 5 stars

I had the worst experience with…

I had the worst experience with Revibe.I dont have my money or my laptop that i ordered because i decided to order from them, definitely the biggest mistake i made.They claim in their site about shipping within 2-4 days. I ordered a laptop with this hope that i would get my laptop quickly because i needed a laptop urgently. Later on even aftwr 7-8 business days my laptop wasnt even shipped. Even after so many emails my laptop wasn’t shipped so i finally cancelled my order. Its been so many days and they sare saying they have already processed the refund but it still hasnt come in my bank account. Now after so long wait neither do i have a laptop nor my money.

17 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Pranaya,

We sincerely apologize for the inconvenience and frustration caused by this experience. We completely understand how disappointing this situation must be, especially since you needed the laptop urgently and expected delivery within the promised timeframe.

Please note that your refund has already been processed as per our policy. However, depending on your bank and payment provider, the amount may take up to 7 business days to reflect back in your account balance.

We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we aim to provide.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 1 out of 5 stars

Over 2 week delay in delivery

Over 2 week delay in delivery, company placed all blame on the shipper and refused to take any responsibility or action except for empty platitudes in their emails. Return process was excruciating - again, the company took no responsibility.

24 April 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Matt,

We sincerely apologize for the inconvenience and frustration caused by the delivery delay and the return experience. We completely understand how disappointing this situation has been for you, and we truly regret that your experience did not meet expectations.

Please note that we have already received your return claim and are actively following up on it. We kindly ask for your cooperation regarding the pickup process and recommend contacting DHL as well, as we have already coordinated with them from our side. There may currently be delays due to staffing or operational capacity in your area.

We truly appreciate your patience and understanding while we work toward resolving this for you as quickly as possible.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 1 out of 5 stars

Very disappointing

Very disappointing - Received the Wrong Model and a Dead Battery!

I highly recommend avoiding Revibe. My experience with them has been a complete nightmare.

I ordered a Dell Latitude 7420, but instead, they shipped me a completely different, lower-spec model—the Dell Latitude 7320. Getting the wrong laptop was frustrating enough, but it gets much worse.

Revibe explicitly promises a battery health of 90% on very good condition or higher for their devices. When I checked the battery health on the laptop they sent me, it was sitting at a miserable 44%. The laptop can barely hold a charge and is practically unusable without being plugged into a wall.

They failed on the model, they failed on the quality assurance, and they completely lied about their battery health guarantees. Save your time, money, and sanity—do not buy from Revibe.

12 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Abdulrahman,

We sincerely apologize for the inconvenience and frustration caused by this experience. We completely understand how disappointing it must have been to receive a different model than expected and to have concerns regarding the battery performance.

Please note that we have already accepted your return claim and are taking full responsibility to resolve this matter properly. However, we kindly ask that you refrain from accusing us of being scammers, as we are actively working with you to make this right and ensure the issue is handled according to our policy and support process.

We truly value your feedback and appreciate your patience while we complete the return and resolution process.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

Happy Customer

The purchase was fast and easy to make on the revibe app and the phone is in more than good condition the phone feels brand new I'm happy with my purchase. Thank you Revibe.

16 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you for your Revibe review. We truly appreciate your support!

Rated 5 out of 5 stars

Excellent Easy Purchase

The variations of phones available are amazing, the fact that you can choose to have a 2 year warranty added is awesome. The delivery was quick and efficient.

14 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We appreciate you sharing this Revibe review. Glad you had a great experience!

Rated 5 out of 5 stars

experience with revibe is the best ……

My experience with revibe is the best …
Bought my iPhone 14 from revibe and it is looking so brand new really happy with the product

16 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you for the positive Revibe review. It means a lot to our team.

Rated 5 out of 5 stars

The delivery service was excellent and…

The delivery service was excellent and fast even the tracking of the device gave out relevant information. I’m really happy with my device also.

14 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We’re grateful for your Revibe review. Thanks for choosing Revibe!

Rated 5 out of 5 stars

Good quality

Fast delivery, good prices, truthful customer service and support

13 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you for taking the time to leave this Revibe review.

Rated 1 out of 5 stars

Too much delay in delivery which lead to cancellation

Delay in delivery which lead to order cancellation.

15 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Muhammed,

We sincerely apologize for the delay in delivery and the inconvenience this has caused. We completely understand your frustration and regret that the order did not arrive within the expected timeframe.

Please note that we have fully processed your refund as per your cancellation request. Kindly allow up to 7 business days for the refunded amount to reflect back in your account balance, depending on your bank or payment provider.

We truly appreciate your patience and understanding.

Best regards,
Revibe | Customer Experience Team

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