Revibe Reviews 5,432

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,470 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, often describing them as being in immaculate, like-new, or even brand-new condition, with many noting the absence of scratches or dents. Reviewers also appreciate the fast delivery service, with many receiving their orders quickly and with frequent updates. The customer service is often praised for being professional, supportive, and responsive, with some customers expressing gratitude for the team's willingness to address concerns and provide solutions. However, some people were dissatisfied with the customer service, citing issues like unresponsiveness, long waits for resolutions, and difficulties with returns or warranty claims. A few customers also reported receiving products that developed issues after a short period, or that did not match the description, such as incorrect colors or non-genuine parts. There were also occasional complaints about delivery delays or problems with international customs.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers are impressed with the immaculate condition... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction. Some... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast delivery times, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung

Company replied

Rated 5 out of 5 stars

Arrived 4 days after placing an order. It came the way they described it at the website. 94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can... See more

Company replied

Rated 5 out of 5 stars

What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty a... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A very bad and embarrassing experience…

A very bad and embarrassing experience for me. I ordered a laptop in excellent condition, but upon delivery, I discovered that it didn't meet my specifications and had numerous scratches. A truly awful experience, and I requested its return as soon as possible.

14 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Mohanad,

We’re sorry for the mistake and the inconvenience caused.

We have accepted your return claim and it will be handled immediately. Please rest assured that we will make sure to fix this issue for you.

Best regards,
Revibe | Customer Experience Team

Rated 1 out of 5 stars

Worst experience. Do not recommend


I bought an I phone 14 Pro Max from Revibe with the initial purchase date being 10/02/2026

Upon receiving the phone I realised that the phone is not reading my physical SIM card. I had to return it in order to fix this issue. The entire process took more than a month.

When I received the Phone back for the second time, this time I was not able to add an ESIM. There was not option to add en Esim and for that reason the camera could not read the QRC. When the phone charged, it stayed on the same percentage for a very long time. I had to return the phone for a second time.

When I received it back the 3rd time, I immediately noticed that I received a different device. This device had an imperfection on the screen and I was still not able to add my Esim. The power button also didn’t work properly. I had to press very hard in order for it to lock or unlock. Also, when I tapped on the screen, ot didn’t switch on immediately, I had to tap a few times.

After this terrible experience I tried to request a refund as I was experiencing too much issues and felt that it’s no longer worth it. They informed me that I cannot receive a refund as the purchase was initially in February and passed the 10day policy. I argued that I didn’t even had the chance to enjoy the phone for 2 consecutive days. At the end they advised that I can create a warranty claim and they promised to fix the phone this time.

I received the phone back today, 13 May2026. Imagine struggling since February. The screen has not been fixed. I still cant add an Esim. The power button is fixed. Guess I should be grateful about that. I also noticed that the little lenses on the camera is loose.

I am aware that these are refurbished phones however, I chose an Excellent condition phone for a reason. The device that I am in possession of is in worse condition than the initial device received.

I will never make use of Revibe’s service again and will definitely not recommend. Thousands down the drain

11 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Dear Simone,

We understand you're eager for a resolution, and we truly appreciate your patience. We know how frustrating it is to face this issue, and We sincerely apologize for the inconvenience and disappointment this has caused.

We will investigate this case further and will call you next week to discuss a way forward.

Thank you for your understanding and I look forward to speaking with you soon.

Best regards,
Revibe Customer Experience Team

Rated 4 out of 5 stars

The hole experience was fine first…

The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung

11 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We appreciate you sharing this Revibe review. Glad you had a great experience!

Rated 1 out of 5 stars

Very bad experience to buy a laptop

Very bad experience to buy a laptop. I ordered hp EliteBook i7 8th gen and they send me i5 8th gen.

14 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Muhammad,

We’re sorry for the mistake and the inconvenience caused.

We have accepted your return claim and it will be handled immediately. Please rest assured that we will make sure to fix this issue for you.

Best regards,
Revibe | Customer Experience Team

Rated 4 out of 5 stars

I got a laptop charger that doesn't…

I got a laptop charger that doesn't work with the plugs in south africa

11 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you for your Revibe review. We truly appreciate your support!

As for the charger, we are sorry for that mistake, please make sure to raise a compensation claim on our website and the team will respond.

Rated 5 out of 5 stars

Got the device within 5 days the…

Got the device within 5 days the colour that I ordered plus it had no scratches
Battery level is 100% …
No previous repairs or damages on it

11 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 5 out of 5 stars

Good quality and priced well

Their items are of quality and priced fairly well, also the warranty is an added advantage.

11 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 5 out of 5 stars

Considering that it was my first time…

Considering that it was my first time buying from Revibe, I naturally didn't trust them. The distrust quickly disappeared as they started communicating immediately I placed the order. The communication continued all the way until I received my order.

6 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.

Rated 5 out of 5 stars

Bearing in mind that I have only had…

Bearing in mind that I have only had the product for 24hrs, everything is good, iPhone 13 is a in good condition & was well priced.
I’m not sure how my extended warranty works though?
2 days later the supplied USB-C cable packed up .... not charging which is a bit dissapointing.

13 May 2026
Unprompted review
Revibe logo

Reply from Revibe

So glad you enjoyed shopping with us! Positive Revibe reviews like yours keep us motivated.

As for the extended warranty, Revibe Care Plus extends your coverage from 12 months to 24 months and covers all kinds of issues — giving you even more peace of mind!

Rated 5 out of 5 stars

Amazing Quality and Quick Delivery

What made my experience great was the fast delivery, good communication, and the fact that the phone arrived exactly as described in excellent condition. The ordering process was smooth, everything was professional, and the extra voucher was a nice touch. Definitely a trustworthy service.

11 May 2026
Unprompted review
Revibe logo

Reply from Revibe

We're so happy you loved it! Keep an eye on Revibe — we've got exciting new arrivals coming that we think you'll enjoy just as much.

Rated 5 out of 5 stars

Quality delivery

Thanks I track my order till I received

11 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Your support means everything to us! We hope this is just the first of many great Revibe experiences for you.

Rated 5 out of 5 stars

The device is as advertised, Excellent

The device is as advertised, excellent and the warranty offer is reasonable. However, the delay in delivering the device took longer than expected but eventually arrived.

29 April 2026
Unprompted review
Revibe logo

Reply from Revibe

Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.

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