Revibe Reviews 

The device was in excellent condition and still works surprisingly good considering I got a old phone

So my order was very quick and device is good but the charger no, it broke.

My experience so good this product is genuine no cheating but Republic no issue no sketch everything okay so this is good option thank you

What I loved the most is that Revibe sells value for money. No one can tell that my phone is not new. The price is also very affordable however the turnaround time was a bit of a disappointment because I ordered the device on Sunday the 6th and was told it would be delivered between the 10 and 11th but i only got it on the 14th of September. Other than that, I’m happy with my phone

Fair prices

Easy to order. Easy to pay. Shipped quickly. Product was great. Just need a South African charger cable as it was sent with a UK plug.

Great service, got my iPhone 12 mini in very good condition and I do not have any complaints it looks stunningly new

Don’t Buy Anything From them.They are Biggest Fraudster and SCAMMER Alert🚨.
After coming 3 month Of Long Period on Same Conditions those Bunches of Fraud Now send Me Defective Display with Dead Pixel .Before They send to me a Physical Defective Device and now they Send also a Defective Display With Chinese Variants Phone .You As*hole Now What do i do With this Phone?

It’s so excellent

Best quality in cheap price and the Main thing Revibe is trusted company thanks revibe and Revibe Team

I had a great experience buying from Revibe. The delivery service was exceptionally fast, and my product arrived exactly on time. I am very satisfied with their service.

It was my first time ever returning an purchased item, not that the item had faulty but the knowledge i had about the item was 0% until i realized but revibe understood my problem and considered it with positive service. I will never stop purchasing from revibe thank you, i feel at home at revibe.

Physical sim not working after 2 days of warranty claim repair received. And who will pay my last invoice payment of DHL Around 65 Riyals. Because same problem come after 2 days.

The charger was not made for South African plugs but everything else, I am happy

Do Not Buy from Revibe – Caveat Emptor

I caution you against doing business with Revibe. They have a shocking track record when it comes to claims. Numerous comments about claims and returns appear regularly on Trustpilot, highlighting Revibe’s lack of service delivery and resolution. Complaints frequently cite cut-and-paste responses such as “we understand your frustration” and “we are personally following up,” with no one taking ownership of the issues raised.

Unfortunately, I did not perform sufficient due diligence before purchasing an iPhone from them in February. I returned it in August because the camera’s ultrawide lens was faulty.

There is extensive correspondence regarding Claims ZA-31435-1 (Ref: MNEZ22099 & GQFW854). The claim was created on 10 August, collected by DHL, and delivered to Revibe on 14 August. I obtained proof of delivery from DHL and forwarded it to Revibe on 18 August.

On 26 August, Revibe cancelled the claim on the customer dashboard and confirmed by email that the “device was not handed over to courier within the required timeframe.” I was instructed to create a new claim via the dashboard and told that a standard quality check and inspection would take up to 13 days from the date of arrival at Revibe’s facility in Dubai.

The device had already been delivered to Revibe on 18 August, prior to the cancellation, so I saw no need to create another claim. There was confusion within Revibe about the correct waybill number—something outside my control. I requested escalation but was refused and told that a new claim must be created if I wanted it processed.

I created a second claim on 19 August for the same phone, already in Revibe’s possession, and asked that it be linked to the original claim. The last update on the dashboard, on 20 August, still stated the device was “In Transit.” There is no alignment between the dashboard and the numerous phone calls and daily emails I have sent to Revibe.

Initially, Revibe disputed that I had handed the phone to DHL, even asking whether I had taken a photograph of the driver to substantiate the claim—which is bizarre. I obtained and forwarded the proof of delivery to Revibe, yet as of today, 14 September, there has been no real action—only confusion and conflicting information about the claim’s status.

On 26 August, Revibe advised that the matter was resolved and that the device was on its way back to me. The waybill they attached, however, was not for my phone but for another client in Phalaborwa named Zandile. Revibe apologised profusely for supplying incorrect documents and said they were expediting the case.
After each of my almost daily emails, I receive regular updates. Shortly before their self-imposed 24–48 hour response window expires, Revibe replies—what I suspect are computer-generated, generic responses stating they are “sincerely sorry” and “understand my frustration.” These are clearly delaying tactics, do not resolve the issue, and do not directly address the points I have raised.

These responses also fail to acknowledge that Revibe’s customer dashboard is non-functional (despite most replies suggesting I track progress there), their refusal to escalate (“The Claims Team handles these cases internally, so unfortunately, we cannot provide their direct contact details”), and the fact that the claim has long exceeded their 13-day timeline.

I also requested a replacement phone, as it appears they may have lost the one I returned as faulty. They are not prepared to provide one.

It is clear that Revibe’s customer service, claims system, and technical support are deeply flawed and cannot be trusted or relied upon.

Revibe is not trustworthy, and I am no longer interested in receiving the “repaired” phone back.
I have since purchased a refurbished iPhone directly from the iStore in Johannesburg, which is supported by an accredited and reputable after-sales and repair system.

My next step is to claim a refund.
Buy from them at your peril.

Very disappointed with my Revibe technical-service experience

I purchased an iPad 8th Generation from Revibe and raised a technical claim because the front camera was producing a blurry/soft image. After the device was returned from their technical service, the camera issue was still not properly resolved.

What is more concerning is that I submitted the iPad with its case and charging cable, but when the device was returned, the case and charging cable were missing. The screen protector was also removed during the service and was not replaced.

I contacted Revibe regarding the missing accessories. Their response was:

“If you sent it in the previous claim note that it’s not guaranteed to be back.”

This is extremely disappointing. If customers are expected to send accessories with a technical claim but Revibe does not guarantee their return, this should be made very clear before the device is submitted.
Also note that they didn't mention the return-back delivery charge of SAR 300 applied during the conversation, and they charged me.

I am asking Revibe to properly investigate this case and provide a clear resolution for:
* The unresolved front-camera issue
* Missing iPad case
* Missing charging cable
* Removed screen protector

I am sharing this review because I believe customers should know about my experience with the technical-claim process.

Revibe, please escalate my case to management and provide a proper resolution.

The quality of the device was top notch...great value for my money

Reliable and convenient with quality