JLL Reviews 

2,359
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, noting their dedication to providing excellent service. Many people highlight the exceptional customer service, characterized by quick response times and efficient handling of issues, ensuring a smooth and enjoyable experience. However, some customers also noted dissatisfaction with communication, experiencing slow responses or ignored inquiries regarding property issues. A few other people also felt that the service deteriorated over time or found agents to be unprofessional in certain branches, leading to disappointing experiences.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their property managers for... See more

Service

Consumers find service to be positive, with many reviewers expressing appreciation for the excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and proactive... See more

Location

Customers had ambiguous experiences with location, with some reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m hugely appreciative of my property manager, Paige Waller. She provides professional and timely advice which gives me immense peace of mind to leave the property in her good hands. Her pro-active... See more

Company replied

Rated 5 out of 5 stars

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael,... See more

Company replied

Rated 5 out of 5 stars

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him.... See more

Company replied

Rated 5 out of 5 stars

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,359)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Our property manager, Shaan, is fantastic

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing short of outstanding - a massive thank you! Way to go!

16 February 2026
Unprompted review
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Reply from JLL

What wonderful feedback to leave for Shaan, many thanks for the five star review.

Rated 5 out of 5 stars

We have worked with the China desk team…

We have worked with the China desk team for the past 5 years.
We find them knowledgeable helpful and competent.
They are pro active with difficult situations, responding with urgency, efficiency, and professionalism.
The team genuinely makes our life easier

Chris Lewis

19 March 2025
Unprompted review
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Reply from JLL

Thank you Chris, this is wonderful feedback to read.

Rated 5 out of 5 stars

Lily Wang is helpful

Lily Wang is helpful, nice, quick to respond, and very kind in any question I may have.

16 February 2026
Unprompted review
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Reply from JLL

Thank you so much for leaving a five star review.

Rated 5 out of 5 stars

Nice work

Nice work, Lily Wang

1 February 2026
Unprompted review
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Reply from JLL

Many thanks for your five star feedback.

Rated 5 out of 5 stars

JLL canary wharf is very helpful and…

JLL canary wharf is very helpful and efficient. Our property manager Paige is also very helpful. Whenever there’s anything need to be fixed in our flat, it gets sorted with with a week!

Recommend!

11 February 2026
Unprompted review
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Reply from JLL

Thank you for taking the time to leave such detailed five star feedback.

Rated 5 out of 5 stars

My property manager is Paige and my…

My property manager is Paige and my experience has been great. She is always ready to help and quick to support and solve any problems. I’ve recently had a few issues related to heating and plumbing in the house and Paige has always been very efficient to communicate between me and the landlord and getting the issues solved. Definitely recommend!

11 February 2026
Unprompted review
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Reply from JLL

What brilliant feedback to receive. Many thanks for leaving a five star review.

Rated 5 out of 5 stars

I help JLL to do many maintenance work

I help JLL to do many maintenance work. The property managers that I work with in residential, they are professional and always trying to help, especially the team of China Desk.

11 February 2026
Unprompted review
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Reply from JLL

Thank you for leaving your five star feedback a as a third party contractor.

Rated 5 out of 5 stars

Great Experience

I've been with JLL for years and they've been a great help. Currently my apartment is managed by Ru Ozdemir and she's been nothing but reliable and considerate for how the property is managed. I'd recommend working with them.

11 February 2026
Unprompted review
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Reply from JLL

Thank you for sharing your five star experience.

Rated 5 out of 5 stars

Thank you Mr. Enoch

I would like to take this opportunity to express my sincere gratitude to Mr. Enoch. He has provided tremendous support to my family throughout the entire process, from the very beginning until we were finally able to access the property. We truly appreciate his dedication and the exceptional assistance he has offered

10 February 2026
Unprompted review
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Reply from JLL

Many thanks for your five star review.

Rated 5 out of 5 stars

Best property manager !

Tiffany Ng has been our property manager for the past three years, and she’s been amazing. She’s always on top of things and deals with any issues quickly and effectively. I honestly couldn’t recommend her more.

10 February 2026
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to leave detailed five star feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you Lily Wang for your professionalism.

3 February 2026
Unprompted review
JLL logo

Reply from JLL

Many thanks for the five star review.

Rated 5 out of 5 stars

My first apartment renting experience…

My first apartment renting experience in the UK and had to say from the very start (viewing, moving in and checkout) the process with JLL has been super smooth. The entire team was also very responsive for any queries I had over the email and one time when I had an emergency, they followed in timely manner to resolve it.

Special shoutout to Alexandra Imray who helped me throughout during my final checkout process. They were super responsive, clarified any of my questions, connected me to the cleaning agency as well and helped me move out easily even when I was not in the UK.

24 December 2025
Unprompted review
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Reply from JLL

Many thanks for leaving such detailed five star feedback.

Rated 5 out of 5 stars

Excellent service from Shaan Birk, Property Manager

Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.

22 January 2026
Unprompted review
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Reply from JLL

Thank you for leaving a five star review.

Rated 5 out of 5 stars

Quick reaction from JLL

JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.

20 January 2026
Unprompted review
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Reply from JLL

Many thanks for leaving such positive feedback.

Rated 1 out of 5 stars

One of my worst rental experience in years

One of the most disappointing experience I've had with a rental agency in London for many years. Nothing gets done or fixed in the flat, answers to our questions are ignored or only partially answered. Days, if not weeks, to hear back from simple emails. It strikes me as a company that took up on too many rentals to manage and they just don't know how to deal with it anymore. Our experience has been with the Greenwich agency.

19 January 2026
Unprompted review
JLL logo

Reply from JLL

Dear Jean, thank you for your email. Please can you email Suth.luciancanbert@jll.com with details so this can be looked in to for you. Many thanks

Rated 5 out of 5 stars

Great Service

Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!

16 January 2026
Unprompted review
JLL logo

Reply from JLL

Many thanks for taking the time to leave a five star review.

Rated 5 out of 5 stars

Property Management

My property was managed by Suth who has been a real star! Responses were always quick and very on the ball. It has been great working with him!

16 January 2026
Unprompted review
JLL logo

Reply from JLL

Many thanks for such a brilliant review.

Rated 5 out of 5 stars

If Carlsberg did property sales…

I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen.
Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was:
• Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling.
• Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down.
• Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved.
If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man.
Thanks again, Danny!

9 January 2026
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to leave such a detailed review, I will ensure this is fed back.

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