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Reptiles By Post Reviews 1,762

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items arrive in excellent condition, are well-packaged, and are exactly as described. Many appreciate the prompt delivery service, often highlighting the speed and efficiency of their orders, and commend the overall positive service experience. However, some customers have experienced issues with delivery, including delays, incorrect addresses, or packages being left in unsuitable locations, leading to damaged or deceased live products. A few people also mentioned that some items received were not entirely as pictured on the website or that the sizing of live food was inconsistent with expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers frequently praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of products, noting that... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering from the website... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied

Rated 5 out of 5 stars

Set up a recuring delivery to feed my reptiles, has been a few months now and always comes on time, bugs are in good condition and to size. Will take their word on the numbers as haven't counted :-)... See more

Company replied

Rated 5 out of 5 stars

Speedy turnaround DPD messed up and delivered a day late but that’s not your fault, grubs are bigger than I thought they would be but it’s fine my T took one straight away, will be ordering from you g... See more

Company replied

Rated 5 out of 5 stars

A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Order mealworms for robin bringing up…

Order mealworms for robin bringing up chicks during chilly Spring. They arrived promptly and the chicks have now fledged - bluetits in nesting box now in on the act. About to order another bag ful...

2 April 2026
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Reply from Reptiles By Post

Thank You, Gillian

Rated 3 out of 5 stars

Worms and locusts not in boxes

I thought the worms and locusts would of been in boxes like the roaches but other than that very good

10 April 2026
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Reply from Reptiles By Post

Hi Paula. Thanks for your feedback. 
We’d like to clarify that the packaging format is stated in both the product name and description at the time of purchase. The item you selected is specifically listed as being supplied in bags rather than tubs, which is why it was packaged that way when dispatched. Hope this helps.

Rated 5 out of 5 stars

Well I’ve been useing Reptiles by post…

Well I’ve been useing Reptiles by post for six months Now and been very pleased with the out come of the Locus is Great Quality And the Delivery is good As well So I will be Staying with
Them Thanks Bob

2 April 2026
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Reply from Reptiles By Post

Thank You, Robert

Rated 5 out of 5 stars

this was my 1st order,definately not my last.

this was my 1st order,i had been recommended by a friend who also buys from them.
i was certainly impressed by the service and quick delivery and packing.
all arrived in great condition.
i will definately be ordering again and again. really good value gor my money,and saves me a 50ml round trip to my nearest pet supplier.

8 April 2026
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Reply from Reptiles By Post

Thank You

Rated 2 out of 5 stars

Sadly package was left in outside box…

Sadly package was left in outside box but no notice so was t aware it was there and didn’t find until morning so contents was defrosted so unable to store in freezer and too much for 1 feed so contents wasted

7 April 2026
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Reply from Reptiles By Post

Hi Julie. Really sorry to hear that the couriers didn't deliver your parcel properly. I can't see any messages from you on our system, so if you email our customer service team at info@reptilesbypost.com we would love the chance to put this right for you. Thanks, Eve

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Fast delivery. Excellent prices. Live food always packed with healthy animals! I wouldn't shop anywhere else for reptile food. Thanks.

7 April 2026
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Reply from Reptiles By Post

Thank You, Paul

Rated 5 out of 5 stars

My first purchase

I received my cockroaches in good time. Well packaged and they all so far look really healthy. I'll definitely be using this company again.

7 April 2026
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Reply from Reptiles By Post

Thank You

Rated 3 out of 5 stars

Box was practically open and the box of…

Box was practically open and the box of insects were crushed except from the wax worms.

7 April 2026
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Reply from Reptiles By Post

Hi Kai. Sorry to hear this. I can't see any messages from you on our system, so if you want to email us at info@reptilesbypost.com we would love the chance to sort this out for you. Thanks.

Rated 5 out of 5 stars

Again another perfect order

Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣

7 April 2026
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Reply from Reptiles By Post

Thank You, Cj

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