Bought the car off them last year soon as I pulled out petrol leaking everywhere brake pads down to the metal took it back plenty of times and they just done a bodged job on it. They knew they were se... See more
Company replied
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See what reviewers are saying
I placed my order on the website and had arranged for collection at my chosen store. The process completed, and I was shown my order number. However, I noticed the order was not getting processed... See more
I ordered a single rear motorcycle plate and a pair of car plates, each with the EU symbol and GB and found the online ordering process simple ( that would get 5 stars ). I received my con... See more
Company replied
Collection Point didnt know what I had ordered, tried to make me pay twice. Ordered flag and border on plate, got neither!
Company replied
Company details
Information provided by various external sources
Our site only supplies legal number plates using legal methods; so you can relax, and smile. Replacemyplates.com is the brainchild of Jepson & Co, one of the UK's leading number plate manufacturers.
Contact info
44 East Bank Road, S2 3QN, Sheffield, United Kingdom
- 0114 273 1151
- orders@replacemyplates.com
- replacemyplates.com
1.4
Bad
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
new Bike plate
Very smooth on website .. bit of confusion at pickup point ..
But all sorted ...
15 July 2019
Unprompted review
Reply from Replacemyplates
Hi Fred,
Thanks so much for your feedback and 5* review.
If you'd like to discuss the confusion at all, please contact me directly on orders@replacemyplates.com
Thanks again,
Jo
replacemyplates.com
Customer service
Happy with the website but customer service from designated collection point very poor. Told they were too busy to fit plates despite the fact I had paid for fitting on line
10 July 2019
Unprompted review
Reply from Replacemyplates
Hi J Lavers,
Thank you for your review.
I'm sorry that the overall service fell short of your expectations. We take reviews very seriously, have looked into this and will be working with the Collection Point to improve service in future.
As a gesture of goodwill to apologise for your inconvenience, I have arranged a refund of the fitting cost plus an additional £2.50.
We are a relatively new website and your feedback and reviews are extremely important to us. We want every customer to be satisfied.
If there is anything else I can do to boost your review to a 4 or 5 star review, please do not hesitate to contact me directly on orders@replacemyplates.com and I'll be happy to assist.
Best regards,
Jo
replacemyplates.com
payment confirmation
Honestly just for payment, the Wilco Motosave didn't received confirmation for payment and asked for cost payments, However I paid when I ordered it, It is system complicat between two companies and bothered customer.
Thank you
6 July 2019
Unprompted review
Reply from Replacemyplates
Hi customer,
Thank you for taking the time to leave us your comments.
I am sorry that, this time, your expectations weren't met.
We are looking into this issue and will respond when we have a better understanding of what happened on the day you collected your order.
In the meantime, if you'd like to provide me with further detail to help us look into this, please contact me directly on orders@replacemyplates.com
Best regards,
Jo
replacemyplates.com
Reply from Replacemyplates
Hi Jon,
Thank you for your kind comments.
We are so pleased you're satisfied with the service.
Best regards,
Jo
replacemyplates.com
Spot on to the letter
27 June 2019
Unprompted review
Reply from Replacemyplates
Hi customer,
Brilliant to hear you are happy with the service. We are so pleased to have been able to meet your needs.
Best regards,
Jo
replacemyplates.com
Quick easy and 3fficient.
4 June 2019
Unprompted review
Reply from Replacemyplates
Hi Lynn,
Thanks for the positive review. Great to hear!
Best regards,
Jo
replacemyplates.com
Car number plate replacement.
Very quick and efficient service. Highly recommend.
3 June 2019
Unprompted review
Reply from Replacemyplates
Hi customer,
Great to hear that you found the service quick and efficient.
Thank you kindly for the recommendation, it is most appreciated.
Best regards,
Jo
replacemyplates.com
Really quick and efficient service
Really quick and efficient service - thank you
31 May 2019
Unprompted review
Reply from Replacemyplates
Hi Jen H,
Thank you for your kind comments about the speed and efficiency of replacemyplates.com.
Best regards,
Jo
Quick 5 star service
Quick, reliable service. Convenient pick up locations. Recommended!
24 May 2019
Unprompted review
Reply from Replacemyplates
Hi Helder Pinto,
Thank you for your recommendation and for awarding us 5 stars!
Best regards,
Jo
replacemyplates.com
Reply from Replacemyplates
Hi customer,
Thanks for taking the time to leave us your positive review!
Jo
replacemyplates.com
Ordered on line collected next day…
Ordered on line collected next day plates were made while I waited
took about 15mins service and servers were brilliant. Previously
bought direct from Jepsons this service is quicker and more convenient.
20 May 2019
Unprompted review
Reply from Replacemyplates
Hi Norman,
Thank you for the positive review, we're pleased to hear it was quick and convenient for you.
Best regards,
Jo
replacemyplates.com
Good service
11 May 2019
Unprompted review
Reply from Replacemyplates
Hi Aderonke,
Thanks for your positive review!
Best regards,
Jo
replacemyplates.com
Reply from Replacemyplates
Hi customer,
We are so pleased to hear that you had a great experience ordering your plates!
All the best,
Jo
replacemyplates.com
Quick and friendly service
26 April 2019
Unprompted review
Reply from Replacemyplates
Hi R P W Weston,
Thank you for your positive review, we are very pleased you found the service quick and friendly.
We'll be sure to pass your comments on to your Collection Point.
Thanks again!
Best regards,
Jo
replacemyplates.com
Lack of Communication!
The Store had no idea the plates had been ordered, hence they were not ready for collection, it was with some faff that the Attendant accessed the website & found the order. If I had not had the confirmation email & order number, I fear I may have still been waiting. To his credit, the correct documentation was requested before printing. The plates themselves are excellent.
25 April 2019
Unprompted review
Reply from Replacemyplates
Hi Nigel,
Thanks for taking the time to comment on your experience. We are pleased to hear that you were happy with the document checking process and plates themselves.
In relation to the Collection Point not knowing about your order, we have looked into this and apologise for the inconvenience caused to you. We do have occasions when Collection Points are not aware of a replacemyplates.com order, but these occasions are rare and we are sorry you experienced one of these rare errors. We are working closely with Collection Points with new ideas to ensure they are aware as soon as an order is received, in plenty of time before you arrive at the store.
If there is anything else I can do to boost your review to a 4 or 5 star review, please do not hesitate to contact me directly on orders@replacemyplates.com and I'll be happy to assist.
Thank you again for your feedback, we will continue to improve our processes based on all customer feedback.
Best regards,
Jo
replacemyplates.com
great service prompt and professional
13 April 2019
Unprompted review
Reply from Replacemyplates
Hi James,
Thanks for your positive review. We are pleased you are happy with the service.
Best regards,
Jo
Reply from Replacemyplates
Hi Mr Moore,
Thanks so much for your positive review!
Best regards,
Jo
replacemyplates.com
Worked out really well
Worked out really well, guys at A1 auto centre in Braintree incredibly friendly and efficient
4 April 2019
Unprompted review
Reply from Replacemyplates
Hi customer,
That's brilliant to hear, thank you so much for your positive feedback and we'll be sure to share your comments with A1 Auto Centre at Braintree.
Best regards,
Jo
replacemyplates.com
Great customer service in the shop but…
Great customer service in the shop but disatified to find out I could of got my plates £7 cheaper in store than through the website!
Having made the review I was compensated £7 so very good. All because of a new system why I paid more etc.
25 March 2019
Unprompted review
Reply from Replacemyplates
Hi customer,
Thanks for taking the time to provide us with your valued comments.
Based on feedback from our collection points, we have introduced the ability for collection points to adjust their own prices.
Because we have only just introduced this change, as a gesture of goodwill we have refunded you the £7 difference.
Thanks again for your comments,
Jo
replacemyplates.com
Collection Point didnt know what I had…
Collection Point didnt know what I had ordered, tried to make me pay twice. Ordered flag and border on plate, got neither!
11 March 2019
Unprompted review
Reply from Replacemyplates
Hi customer1@@,
Thank you for taking the time to provide us with some feedback about your recent experience. I'm very sorry to hear of your trouble with this order.
We work closely with our Collection Points to ensure that orders are received accurately and that paying for and collecting your plates is smooth and simple.
The feedback we receive from our valued customers enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future.
As Trustpilot is anonymous, I can't currently locate your details but if you'd like to discuss this further, please email me at orders@replacemyplates.com and we'll be happy to refund your order to apologise for the inconvenience caused.
Best regards,
Jo
replacemyplates.com
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