Repairtech Services (UK) Reviews 

612
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and professional staff who always arrive punctually on time and successfully solve various appliance problems efficiently. Many people are also extremely pleased with the helpful phone support, knowledgeable advisors, and the exceptionally smooth overall repair process for their cookers. However, some customers also noted communication issues, mentioning unreturned phone calls and severe difficulties getting in touch with the customer support team. A few reviewers experienced frustrating schedule delays, unhelpful automated phone systems, or unexpectedly canceled appointments when trying to get their household appliances fixed.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient repairs and professional engineers.... See more

Staff

Reviewers highlight positive aspects of staff, praising engineers for being friendly, polite, and efficient.... See more

Product

Reviewers mention positive feedback about product, noting that appliances and cookers are now working like... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised friendly, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... See more

Company replied

Rated 5 out of 5 stars

What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more

Company replied

Rated 5 out of 5 stars

Very professional and friendly mechanic, arrived on time, serviced our Rangemaster quickly and efficiently. Was a joy to have him in our house. Would thoroughly recommend REPARtech.

Company replied

Rated 5 out of 5 stars

Had a few problems with our Rangemaster cooker, contacted them and Max the engineer arrived. Very friendly, helpful and efficient also respectful of our property. Repaired the oven and replace a d... See more

Company replied


Company details


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4.1

Great

TrustScore 4 out of 5

612 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(612)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kate was very friendly

Kate was very friendly, efficient and prompt with any queries I had. A joy to liaise with.

20 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Bailey,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us and we will be sure to pass on your comments to Kate. Thank you.

Rated 5 out of 5 stars

Nothing but praise for paul te engineer…

Nothing but praise for paul the engineer who repaired my cooker. Thanks to all involved. Highly recommended.

22 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Will,
Many thanks for taking the time to share your feedback. We are delighted that our staff and Paul B provided a 5* Service.

Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt and professional. Thank you for a great job.😃

20 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Jayne,
We pride ourselves in delivering outstanding service to our customers so this is great to hear. Many thanks for taking the time to leave feedback.

Rated 5 out of 5 stars

Moved house last week

Moved house last week. Called Repair Tech on Friday as oven and grill not functioning. Discussed probability that it was the clock. Paul arrived promptly this morning at 09.00. Replaced clock knobs. All now functioning. 1st class service from a knowledgeable and friendly engineer. Many thanks.

19 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Therese,
Thank you for taking the time to leave a 5* rating. We are glad to hear that you received a 1st class service from Paul and your appliance was quickly repaired. We really appreciate your comments.

Rated 5 out of 5 stars

Excellent customer service from Mark on…

Excellent customer service from Mark on the service desk.
Swanny the Engineer arrived on time in both visits , he was very knowledgable and friendly.

5star service from both

Thank you !

13 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Waltham,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team in the office and our engineers who really do love seeing such positivity about our service.

Rated 5 out of 5 stars

Special loud shout out of thanks to…Josh Reynolds customer service team

Special loud shout out of thanks to Josh Reynolds who went way out of his way to help me. Excellent customer service, professional, prompt, personable and kind. THANK YOU SO MUCH JOSH! X

14 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Consumer,
Many thanks for taking the time to leave a review. We are delighted to hear that Josh provided you with excellent customer service. We will be sure to pass your comments on to him.

Rated 5 out of 5 stars

My repair was handled quickly and…

My repair was handled quickly and efficiently. It took 2 days from initial contact for engineer to come and diagnose the problem and another 3 days for him to come back with the spare part to do the repair. In the overall scheme of things the cost was acceptable.

12 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear David,
Thank you for taking the time to provide us with a review and for using our services!
We are very pleased to hear your appliance was repaired quickly and the experience was 5*. It was a pleasure to have been of assistance.

Rated 5 out of 5 stars

Expertly handled order

Expert service able to get the part I needed with only the model number, making the phone call quick and painless. They said it would maybe arrive in two weeks, as the part may have to be manufactured which I’d prepared myself for. I was delighted however, to receive it within four days.
Parcel tracking worked a dream too as I was easily able to have my part diverted to a safe place as I was out.
This is only the second time I’ve had to use this company but as before, customer service is excellent and reliable.

12 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Daniel,
Thank you for providing us with a 5 star review. We are happy to have been of service and delighted that you rapidly received the part you required.

Rated 5 out of 5 stars

Excellent service

The engineer was on time, had the right parts and my ovens doors were fixed in a matter of minutes.
Very efficient

9 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Debbiec,
Thank you for taking the time to leave a review. We pride ourselves in delivering outstanding service to our customers so this is great to hear.

Rated 5 out of 5 stars

Above and Beyond

Above and Beyond….

A couple of weeks before Christmas the door to our fridge freezer compartment wouldn’t close. Bit of plastic had fractured. Bother. Rang Mark Stone up and quickly got a replacement sent.
Couldn’t fit it meself. Got a man. He broke the compartment door!! Christmas looming. Wife decidedly not pleased.
Rang Mark again. Could you pl send us a new door and while your at it could you attach the handle to close it. Sorry. Can’t do that they are dispatched from the warehouse in two separate bits. This was about 3:30.

Staggered to receive bits next morning before my breakfast. Imagine absolute delight when parcel contained handle already fitted.
Decidedly service above and beyond our expectations.
New door fitted no problem.
Wife happy.
Well done.

17 December 2023
Unprompted review
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Reply from Repairtech Services (UK)

Dear M Shellens,
Thank you for ordering your parts with Repairtech Services and for taking the time to leave a 5* review. We are happy to hear that Mark was of great assistance and that the parts were delivered quickly. We will be sure to pass on you comments.

Rated 5 out of 5 stars

They provided a replacement oven…

They provided a replacement oven element for my 19 year old Rangemaster Ceramic Cooker. Which arrived within in about 10 days of my order, it had not been in stock, I had not expected it to arrive for another 20 days. I installed the element myself and it worked. So very pleased with the service provided.

18 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Alex Smitton,
Many thanks for taking the time to share your feedback. We are delighted that you received the part much sooner than expected and are happy to have been of service.

Rated 5 out of 5 stars

Engineer arrived early and diagnosed…

Engineer arrived early and diagnosed fault immediately.
Spare part available on van and fitted,
Engineer efficient and friendly.
Excellent service. Would recommend to anyone.

7 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Payne,
Thank you for taking the time to leave a review. We are delighted to hear of the excellent service provided. Feedback is shared with our Engineers who love seeing such positivity of their attendance.

Rated 5 out of 5 stars

Paul Beggs cooker repairs

Just had my range cooker repaired by Paul Beggs,, can highly recommend him he did a great job, cookers like new again, lovely guy. from Sheila Hawkins

8 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr & Mrs Hawkins,
We are grateful that you took the time out to leave us a review and are happy to know that you found Paul's service 5 star.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.
Mark (who took my call) and Paul (the engineer) were very friendly and explained the whole process.

Thanks to all.

7 February 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Jez Hope,
Thank you for taking time to leave us a 5* review. We will be sure to pass on your kind words to both Mark and Paul.

Rated 5 out of 5 stars

Top job

Our engineer (Paul) was punctual very friendly and kept us informed of the work he was doing, did a great job of clearing up when he'd finished

31 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mark,
Many thanks for taking the time to share your feedback. We are glad to hear you received a 5 star service.

Rated 5 out of 5 stars

Top Service

I'm writing this on behalf of an elderly friend Robin Bromley who recently used this company. At 79 Robin struggles to use the internet and ask me to help to pass on just how happy he was with some recent work that was done to his AGA. The operative was polite and carried out his work to a high standard ensuring the appliance worked better than it has done for many years
Mr Bromley would have no hesitation in using this company again in the future

29 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Gibson,
Thank you for taking the time to leave a review on behalf of Mr Bromley. We are delighted to hear of the 5* service provided. We will share this with the engineer and let them know to keep up the amazing work.

Rated 5 out of 5 stars

Very professional company with helpful…

Very professional company with helpful staff. Cooker part arrived very quickly. Would certainly buy from this company again.

18 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Ms Groom,
Thank you for taking the time to provide us with a 5 Star review and for using our services. it was a pleasure to have been able to assist you.

Rated 5 out of 5 stars

Paul has attended twice in the last few…

Paul has attended twice in the last few weeks. Initially to attend to look at a faulty ring on my hob and following diagnosis and ordering of parts he has been back today to resolve the issue. I was really impressed with the service...... friendly, knowledgable and explains what he is doing and why. I would definitely recommend him 👍👍

31 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Mitchell,
We are glad to hear that you received an excellent service from Paul. We really appreciate your comments and many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Parts query resolved super fast!

Needed advice and parts for my range cooker. Super helpful staff, directed me to a knowledgeable assistant. Parts located and delivered super quickly. Highly recommend

17 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Ms Ainslie,
Thank you for taking the time to leave feedback on your experience. We are very pleased that our staff were able to assist with identifying the parts you required and send them out swiftly. We pride ourselves in delivering outstanding service to our customers, so this is great to hear.

Rated 5 out of 5 stars

Very helpful in finding spare part for…

Very helpful in finding spare part for an older gas hob.

22 January 2024
Unprompted review
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Reply from Repairtech Services (UK)

Dear Mr Vango,
Thank you very much for taking the time to leave a review. We are happy to have been of service and delighted that you now have the part you required.

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