Repairguys Reviews 

380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and respectful when visiting homes to resolve appliance issues. Many buyers note that technicians take great care to remove their shoes, maintain tidy workspaces, and ensure everything operates perfectly before leaving. People deeply appreciate the prompt, efficient repair services that get broken televisions, washing machines, and refrigerators back up and running without unnecessary delays. Consumers also highlight the outstanding communication provided throughout the entire service process, including very helpful advance phone calls and precise time slots regarding engineer arrivals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Reviewers mention positive feedback about product repairs, noting that appliances and televisions are... See more

Customer service

People report positive experiences with customer service, highlighting that phone teams are polite,... See more

Delivery service

Consumers find delivery service to be highly satisfying, consistently highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(380)

352 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend The Repair Guys

Scott was friendly, professional, prompt, efficient - he diagnosed the problem with our LG TV immediately and arranged for a replacement screen to fix it, returning when they got said screen - can't ask for more than that. Would highly recommend The Repair Guys whose communication was excellent right from the off.

17 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew was excellent

Matthew was excellent, got my washer dryer working again and was friendly and pleasant.
Would thoroughly recommend..

17 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Perfect Service from the Repair Guys

Scott came to my house this afternoon to replace our under warranty defective Sony TV.
Nice guy, and even put it back on the wall mount for my wife and I which was very much appreciated.
Repair Guys have been perfect in every respect, and are highly recommended.
Thank you Scott.

15 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Scott was great

Scott was very punctual. Polite did the job well great service thank you very much.

15 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repairs guys took on the repair quickly…

Repairs guys took on the repair quickly the man I spoke to on the phone was polite and friendly. Matthew the engineer was knowledgeable and personable. Hope with the ordered parts my refrigerator issue will fixed!

14 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a problem with our TV

Had a problem with our TV, so called our insurers who arranged for The Repair Guys to come see what the problem was. We were kept updated on the engineer's arrival the day before and eta on the appointed day. Scott, our engineer, arrived promptly and could see the problem almost immediately. He said that he needed to get the part ordered and I would be contacted when he could come back to complete the job. True to his word, Scott, notified us by text the day before and again on the day with an eta. Once arrived, he quickly got on with the job. Scott was polite, efficient and finished within 20 mins! He even took the packaging with him when he left. Expert care from the company and a big shout out to Scott for his expertise and care when having to get the TV off the wall.

14 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

Rated 5 out of 5 stars

Washing Machine Repair

Matthew attended to replace a faulty pump on my washing machine.

Arrived on time, carried out the work and explained the problem clearly.

Left the workspace clean and tidy and ensured I was happy with everything before leaving.

13 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

TV stopped working

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he brought it back, re-installed it & did a very thorough check to make sure all was as it should be. Very impressed with his professional friendly service-thank you Scott.

10 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very good communications and…

Very good communications and explanation of what was being done.
Engineer named Scott first class.

10 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Easiest Warranty Repair I've Had

Thoroughly impressed with Scott and Repairguys. My TV was collected by Scott for a warranty repair and even though the fault wasn't repeatable at the time of collection Scott helped me take it off the wall and the display was replaced without hassle. Scott was professional, thorough and helpful as well as flexible when I wasn't available for the delivery. Thank you for a seamless and stress-free service.

8 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

Rated 5 out of 5 stars

Matthew the repair man

Matthew the repair man was polite, respectful and explained what was wrong and next steps clearly. A credit to the company.

8 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Got a text for my appointment told them…

Got a text for my appointment told them I only had a couple of hours available on that day. Received a phone call from Matthew saying if I was home he would arrive in half an hour on his way home. He turned up did the repair done and dusted really appreciated it, thank you Matthew

2 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden was a great guy who came out and…

Hayden was a great guy who came out and replaced the door on my Samsung American fridge freezer thank you for fixing it in such a quick time frame. Definitely recommend.

7 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

We had Scott from Repair Guys come to…

We had Scott from Repair Guys come to sort our Samsung 65 inch TV that had a sound issue. It was an insurance claim through Domestic and General. Scott was brilliant, replaced the parts in our living room and explained what he was doing. He also reset the TV and even gave the screen a good clean and all is good. The company themselves were easy to contact and quick in doing the job. Would recommend them and hopefully you get Scott turn up.

7 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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