Repairguys Reviews 

365
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and polite demeanor, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick repairs and effective solutions. Reviewers are particularly impressed with the clear communication, including timely updates and explanations from the engineers, who also ensure tidiness and customer satisfaction before completing their work. However, some customers also noted that certain product repairs required multiple visits or ordering of parts, leading to a less immediate resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers find product experiences to be ambiguous, with many reporting successful repairs and replacements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(365)

337 reviews in the last 12 months

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Rated 5 out of 5 stars

Great fast service

Great fast service, polite and knowledgeable repair man - Scott. Would highly recommend.

22 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and professional member of staff called Scott who went above and beyond in sorting out our TV. The communication was good and overall I highly recommend this company.

21 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a faulty sony tv that had to be…

Had a faulty sony tv that had to be replaced under warranty. Great communication with Repair guys. Scott turned up on time, replaced and set up new tv. Excellent service. Thanks Scott.

16 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Happy with repair guys service

Scott visited my property today to fit a new part for my TV. He sent a message letting me know he was 15 mins away and was on time. TV fixed quickly and efficiently. Very pleasant chap, very respectful of my property, took shoes off before walking on carpet without being asked to do so. All in all I am extremely happy with the service. Thank you Scott.

20 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a fridge freezer that was having a…

Had a fridge freezer that was having a fan issue. Mathew the engineer was extremely knowledgeable and courteous being an excellent ambassador for both the repair guys and samsung

20 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Highly recommend The Repair Guys

Scott was friendly, professional, prompt, efficient - he diagnosed the problem with our LG TV immediately and arranged for a replacement screen to fix it, returning when they got said screen - can't ask for more than that. Would highly recommend The Repair Guys whose communication was excellent right from the off.

17 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew was excellent

Matthew was excellent, got my washer dryer working again and was friendly and pleasant.
Would thoroughly recommend..

17 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Perfect Service from the Repair Guys

Scott came to my house this afternoon to replace our under warranty defective Sony TV.
Nice guy, and even put it back on the wall mount for my wife and I which was very much appreciated.
Repair Guys have been perfect in every respect, and are highly recommended.
Thank you Scott.

15 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Scott was great

Scott was very punctual. Polite did the job well great service thank you very much.

15 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repairs guys took on the repair quickly…

Repairs guys took on the repair quickly the man I spoke to on the phone was polite and friendly. Matthew the engineer was knowledgeable and personable. Hope with the ordered parts my refrigerator issue will fixed!

14 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a problem with our TV

Had a problem with our TV, so called our insurers who arranged for The Repair Guys to come see what the problem was. We were kept updated on the engineer's arrival the day before and eta on the appointed day. Scott, our engineer, arrived promptly and could see the problem almost immediately. He said that he needed to get the part ordered and I would be contacted when he could come back to complete the job. True to his word, Scott, notified us by text the day before and again on the day with an eta. Once arrived, he quickly got on with the job. Scott was polite, efficient and finished within 20 mins! He even took the packaging with him when he left. Expert care from the company and a big shout out to Scott for his expertise and care when having to get the TV off the wall.

14 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

Rated 5 out of 5 stars

Washing Machine Repair

Matthew attended to replace a faulty pump on my washing machine.

Arrived on time, carried out the work and explained the problem clearly.

Left the workspace clean and tidy and ensured I was happy with everything before leaving.

13 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

TV stopped working

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he brought it back, re-installed it & did a very thorough check to make sure all was as it should be. Very impressed with his professional friendly service-thank you Scott.

10 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very good communications and…

Very good communications and explanation of what was being done.
Engineer named Scott first class.

10 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Easiest Warranty Repair I've Had

Thoroughly impressed with Scott and Repairguys. My TV was collected by Scott for a warranty repair and even though the fault wasn't repeatable at the time of collection Scott helped me take it off the wall and the display was replaced without hassle. Scott was professional, thorough and helpful as well as flexible when I wasn't available for the delivery. Thank you for a seamless and stress-free service.

8 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

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