Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.
Contact info
4 Grace Rd S, Marsh Barton, EX2 8QE, Exeter, United Kingdom
- 01392 409701
- customerservice@repairguys.co.uk
- repairguys.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy appointment arrived on time
Speedy appointment arrived on time . Quick and easy repair. Matthew was very helpful and polite.

Reply from Repairguys
Scott was a great technician
Scott was a great technician. Attentive, he spent time trying to understand the problem . Was a quick responding to messages on delivery of my TV. He was helpful with helping me remove my TV from its bracket. They sorted the problem. Would definitely recommend Scott to anyone needing a repair.

Reply from Repairguys
I couldn't be happier with the service…
I couldn't be happier with the service I received. Matthew was professional, punctual, knowledgeable, and quickly diagnosed and repaired my washing machine. Everything was explained clearly, and the repair was completed to a very high standard.
It's rare to find someone who is so reliable, honest, and genuinely committed to doing an excellent job. My washing machine is now working perfectly, and I wouldn't hesitate to recommend his services to anyone looking for a trustworthy appliance repair specialist.
Thank you again for the outstanding service!

Reply from Repairguys
Washing machine fixed in under 24 hours
I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

Reply from Repairguys
I had a samsung eco bubble go wrong and…
I had a samsung eco bubble go wrong and under warranty these guys came out to fix it. Hayden came out quick and after 1 week the replacement parts were installed. Very happy and would use them again!

Reply from Repairguys

Reply from Repairguys
Quick and efficient repair
Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

Reply from Repairguys
Hayden was great
Hayden was great. Fast, efficient, professional. Even took the rubbish away 😁

Reply from Repairguys
Hayden was friendly and knowledgeable
Hayden was friendly and knowledgeable. He made the repair quickly and hassle free! Thoroughly recommended!

Reply from Repairguys
Great service prompt and efficient
Hayden come to find out why our brand new Samsung fridge freezer was leaking
Water. He diagnosed straight away and ordered the replacement part.
It was replaced today and fridge now dispensing water without leaking now we’re just waiting for the ice to be ready!

Reply from Repairguys
Absolutely brilliant service prompt and…
Absolutely brilliant service prompt and reliable and matthew was amazing polite friendly and very professional can't recommend this company highly enough.

Reply from Repairguys
Repairguys
The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering and had my tv working in no time. Very polite man thank you Repairguys. Roy Blaber

Reply from Repairguys
Matthew was extremely reassuring and…
Matthew was extremely reassuring and practical . Showed & explained to me what was going on with the cooker . Very calm , very kind.

Reply from Repairguys
TV replacement screen
I had Scott come out and replace my TV screen today and honestly I could not thank him enough. He was friendly and explained everything for me. Really respectful. From when i first contacted repair guys right up untill it was fixed the communication was brilliant. Thank you repair guys and thank you so much Scott.

Reply from Repairguys
I contacted Samsung as our 55” TV…
I contacted Samsung as our 55” TV started to have the backlight bubbling, within two days (which was a weekend) Repair Guys came and collected the TV, and a week later, delivered it back completely repaired, and no sign that it had been opened up. Which is excellent!
Thank you to the technician Mike for an amazing repair job and Scott for the speedy collection and delivery.
If I need anything repaired in the future, these are the first people I’ll be contacting.

Reply from Repairguys
Samsung TV Repair - great service from these guys!
Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has been great. No quibble, came out within 24 hours of reporting my problem and TV back up and running within a week. Great service

Reply from Repairguys
Warranty repair of Panasonic microwave…
Warranty repair of Panasonic microwave by The Repair Guys. Good communication regarding collection from us, success of the repair and arrangements for return. Scott returned it today, was punctual and polite.

Reply from Repairguys
I’m so happy with this company
I’m so happy with this company, Mathew was exceptional, replaced the new part in my Hotpoint Tumble Dryer and left everything looking clean and tidy , will definitely use these guys again. After Mathew left, I used the tumble dryer for bed linen and it worked perfectly, many thanks Mathew…..
Susie PENNER

Reply from Repairguys
Good service.
Good service.
Engineer polite and helpful
Fixed a new part so now all is working and cooling down.
Hopefully we won't get any.more problems with it.
Thank you Matthew.

Reply from Repairguys
Arrived when he said via a tx message.
Arrived when he said via a tx message.
mended our Samsung ff super fast and really helpful. even came back to make sure something was 100% right
Lovely guy called Matthew thanks ever so much
Jb

Reply from Repairguys
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







