Repairguys Reviews 

380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and respectful when visiting homes to resolve appliance issues. Many buyers note that technicians take great care to remove their shoes, maintain tidy workspaces, and ensure everything operates perfectly before leaving. People deeply appreciate the prompt, efficient repair services that get broken televisions, washing machines, and refrigerators back up and running without unnecessary delays. Consumers also highlight the outstanding communication provided throughout the entire service process, including very helpful advance phone calls and precise time slots regarding engineer arrivals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Reviewers mention positive feedback about product repairs, noting that appliances and televisions are... See more

Customer service

People report positive experiences with customer service, highlighting that phone teams are polite,... See more

Delivery service

Consumers find delivery service to be highly satisfying, consistently highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(380)

352 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott was a great technician

Scott was a great technician. Attentive, he spent time trying to understand the problem . Was a quick responding to messages on delivery of my TV. He was helpful with helping me remove my TV from its bracket. They sorted the problem. Would definitely recommend Scott to anyone needing a repair.

6 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received. Matthew was professional, punctual, knowledgeable, and quickly diagnosed and repaired my washing machine. Everything was explained clearly, and the repair was completed to a very high standard.

It's rare to find someone who is so reliable, honest, and genuinely committed to doing an excellent job. My washing machine is now working perfectly, and I wouldn't hesitate to recommend his services to anyone looking for a trustworthy appliance repair specialist.

Thank you again for the outstanding service!

4 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review. I'll give Matt a pat on the back!

Rated 5 out of 5 stars

Washing machine fixed in under 24 hours

I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I had a samsung eco bubble go wrong and…

I had a samsung eco bubble go wrong and under warranty these guys came out to fix it. Hayden came out quick and after 1 week the replacement parts were installed. Very happy and would use them again!

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Quick and efficient repair

Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden was great

Hayden was great. Fast, efficient, professional. Even took the rubbish away 😁

26 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service prompt and efficient

Hayden come to find out why our brand new Samsung fridge freezer was leaking
Water. He diagnosed straight away and ordered the replacement part.
It was replaced today and fridge now dispensing water without leaking now we’re just waiting for the ice to be ready!

2 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repairguys

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering and had my tv working in no time. Very polite man thank you Repairguys. Roy Blaber

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew was extremely reassuring and…

Matthew was extremely reassuring and practical . Showed & explained to me what was going on with the cooker . Very calm , very kind.

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

TV replacement screen

I had Scott come out and replace my TV screen today and honestly I could not thank him enough. He was friendly and explained everything for me. Really respectful. From when i first contacted repair guys right up untill it was fixed the communication was brilliant. Thank you repair guys and thank you so much Scott.

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I contacted Samsung as our 55” TV…

I contacted Samsung as our 55” TV started to have the backlight bubbling, within two days (which was a weekend) Repair Guys came and collected the TV, and a week later, delivered it back completely repaired, and no sign that it had been opened up. Which is excellent!

Thank you to the technician Mike for an amazing repair job and Scott for the speedy collection and delivery.

If I need anything repaired in the future, these are the first people I’ll be contacting.

29 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Samsung TV Repair - great service from these guys!

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has been great. No quibble, came out within 24 hours of reporting my problem and TV back up and running within a week. Great service

24 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Warranty repair of Panasonic microwave…

Warranty repair of Panasonic microwave by The Repair Guys. Good communication regarding collection from us, success of the repair and arrangements for return. Scott returned it today, was punctual and polite.

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I’m so happy with this company

I’m so happy with this company, Mathew was exceptional, replaced the new part in my Hotpoint Tumble Dryer and left everything looking clean and tidy , will definitely use these guys again. After Mathew left, I used the tumble dryer for bed linen and it worked perfectly, many thanks Mathew…..
Susie PENNER

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review, we're always here if you need us!

Rated 5 out of 5 stars

Good service.

Good service.
Engineer polite and helpful
Fixed a new part so now all is working and cooling down.
Hopefully we won't get any.more problems with it.
Thank you Matthew.

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Arrived when he said via a tx message.

Arrived when he said via a tx message.
mended our Samsung ff super fast and really helpful. even came back to make sure something was 100% right
Lovely guy called Matthew thanks ever so much
Jb

24 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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