Renty – Rent Luxury Cars & Yachts in Dubai Reviews 

I have always booked my cars with this company and never had issues before. This time, I reserved an Audi Q3 with delivery directly at DXB Airport, clearly specifying that I wanted the car ready upon my arrival. Unfortunately, when I arrived, there was no car waiting. After 40 minutes standing there, I contacted customer service and was simply told that “the car is still at the office.”

Having a customer wait after a confirmed reservation is extremely unprofessional, especially without any proactive communication or apology. I had been a loyal and reliable client for years, but this experience was disappointing enough to reconsider using their services in the future.

Professionalism and respect for the client’s time should come first. Unfortunately, this time, it was completely lacking.

Poorly professional car rental company.
I rented 5 vehicles from them, and most of the time I had issues.
Including engine problems that forced me to go to their garage and wait to get another vehicle. Also, delivery delays every single time, including one that was 2 hours late.

I recently rented a car from this company during my first visit to Dubai. I was unexpectedly charged for a Salik (toll) fee, and when I politely asked for clarification, since I never received any notification or email about it, the response I received was extremely rude and condescending. Here is the response:

“There is a sticker on the car's windshield that links to the rental company’s account because you were driving a rented car, not your own.
The Salik toll charges are billed to the company’s name, and you are responsible for paying this bill when returning the car.
You know very well which toll roads you have used.
This is the standard practice for all car rental companies.
Is this your first time renting a car?”

Instead of explaining the process properly, their reply implied that I should “know very well” which toll roads I used and even questioned whether this was my first time renting a car. That kind of tone is completely unnecessary and unprofessional, especially when dealing with visitors who are new to the country and its road systems.

I fully understand paying for what I’ve used, but basic courtesy and clear communication go a long way in customer service, something this company clearly lacks. I would not recommend them to anyone visiting Dubai, especially if you expect fair treatment and respectful communication.

I am writing to express my deep dissatisfaction with the service I received during a recent vehicle rental. The experience was extremely disappointing and reflects a lack of professionalism across multiple touchpoints.

Despite confirming a specific vehicle in advance, your team canceled our original booking without notice and delivered an entirely different, older model. This last-minute change was unacceptable, especially considering the importance of the rental for my client’s arrival.

When I contacted your customer service, the representative speaking Arabic was audibly eating during the call. I politely asked for basic courtesy, but was met with a dismissive response: “Let me do my work and stop talking.” This behavior was disrespectful and unprofessional.

Additionally, the WhatsApp representative I had been coordinating with stopped responding entirely, leaving me without support. My client was scheduled to arrive at 6:20 PM, yet the replacement vehicle was delivered at 6:00 PM—far too late to resolve the issue or make alternative arrangements.

This experience has negatively impacted my client’s impression and caused unnecessary stress. I expect a formal apology and a clear explanation of how such incidents will be prevented in the future.

Great service, cant fault it. We decided we wanted to rent a 7 seater car for 3 days, at 3 pm and by 5.30pm the car was delivered to our hotel. Car was in near perfect condition also. highly recommend

Excellent service highly recommended support 24/7

I booked a car and the prices changed on the car.
I challenged them on the prices changing and went t select a new car.
They denied the prices changed and effectively tried to say I was trying to getting a discount out of them and I was being cheap.
I never asked for a discount. I just stated the prices changed. (Take screenshots when working this company to cover yourself)
Tried to call to have a conversation with them about it. They repeatedly just hung up the call while it was ringing.
So when you have a compliant to discuss with them. Know they just hang up.
They confirmed the prices on their website do change ("As would be expected. What company wouldn't adjust their prices").
When I suggested they simply apologise for calling me a liar and the matter could be put to rest. They told me to find a new company to deal with.
Whilst I am still furious about being called a liar and then told to find a new company to deal with. I am trying to be fair.
My previous interactions where good with this company but I think the inability to engage with their customer and have a conversation about calling their customer a liar is a big thing in my eyes.
Maybe I am too principled for the modern world.

Recommended company with affordable prices. Good location.

A great service by a great team
Very organised and professional staff helpful people

If you plan to rent a car with Renty, make sure to pack one thing first: lots of patience.
They advertise heavily – offering sponsorship deals, help with financing and choosing the right car – sounds impressive on paper. Unfortunately, once you actually reach out, your emails seem to vanish into a black hole. I contacted them more than a week ago, followed up twice, and guess what? Still no reply.

So much for “support” and “customer service.” Maybe their cars are fast, but when it comes to response time, Renty is stuck in neutral.

20.08.2025
It is quite remarkable how much effort you put into speculating publicly about customers, while simple replies to WhatsApp messages have been missing for weeks. Perhaps it would be more therapeutic for your business to do the “homework” of handling customer communication, rather than issuing such statements.

For 3 liters of gasoline they charge you 137 aed.

I rented a car from this company during my holiday in Dubai, and it was one of the worst decisions I made.

After returning the car in perfect condition and on time, I was later contacted about a traffic fine that I was not even aware of. I went personally to the Dubai police department and paid the full fine myself. The officer confirmed that the case was closed and told me that the rental company had nothing further to ask of me.

Despite this, the rental company kept harassing me for “proof of payment”, messaging me from multiple numbers, ignoring what the officer said, and showing no respect or trust. Their tone was pushy and disrespectful, and they refused to accept that I had followed the law and taken responsibility.

Instead of helping their customer, they added stress to my vacation and wasted a lot of my time. I would never rent from them again, and I cannot recommend this company to anyone who wants a professional, customer-focused experience in Dubai.

thanks for the great experience, i recommend this car rental to everyone - fast service and very friendly

thanks to shuaib zada

Great service and spot on time, friendly, informative and with no deposit for my car.
I got a red Camaro RS 2024 v6 3.6 litre engine and was absolutely amazing to drive.
Highly recommend. Thanks guys.

As a loyal corporate client of Renty.ae, I am compelled to raise an urgent RED FLAG regarding multiple serious issues that demand immediate management intervention.

SAFETY CONCERN & SERVICE NEGLIGENCE:
Most alarmingly, we were provided a vehicle with a malfunctioning front passenger door that wouldn't open from outside. Despite reporting this safety issue to both the delivery driver and representative Valeria, no action was taken. When followed up, empty promises were made about fixing it "the next day." Our reasonable request to change vehicles was completely ignored, forcing us to continue with a defective vehicle - an unacceptable safety risk.

UNPROFESSIONAL CONDUCT:
The situation was further aggravated by your representative Valeria's hostile customer service approach:

Responded aggressively to a standard corporate rental extension request
Used threatening language: "if you can't pay then return the car. It's our property not yours"
Demonstrated complete disregard for established business client relationships

QUESTIONABLE BUSINESS PRACTICES:
Refused to provide invoices before payment - a basic business requirement
Escalated to legal threats within 5 hours on a Sunday (June 1st, 2025)
Car returned: 10 AM
Legal threats received: 3 PM
All this despite clear communication about processing payment on next business day (294 AED)
Showed zero flexibility for corporate payment procedures

TIMELINE OF EVENTS:
Vehicle delivered with defective passenger door
Safety concern reported immediately - No action taken
Extension requested - Met with hostility
Vehicle returned Sunday morning 10 AM 1st June 2025
Threatening messages received same afternoon
Balance amount: mere 294 AED for Salik/fuel at 3PM 1st June 2025

IMMEDIATE MANAGEMENT ACTION REQUIRED:
Vehicle Safety Protocols Review
Staff Training Overhaul
Corporate Client Service Standards
Invoice Generation Procedures
Payment Processing Protocols
While your initial rental process remains smooth, these serious lapses in safety, service, and professionalism are unacceptable for a UAE-based business service provider. Complete documentation of all communications is available for management review.

⚠️ MANAGEMENT NOTICE: This review will be shared across business platforms and relevant authorities if necessary, as vehicle safety issues combined with unprofessional service require immediate attention.

The 294 AED balance has been settled, but the trust in your service has been severely damaged. We strongly urge management to address these critical issues before they impact other clients' safety and satisfaction."

This version emphasizes the safety concern while maintaining a professional tone and highlighting the urgency of the situation.

They keep to time and always give the best service

Easy smooth pick up and drop off. Car was clean and in very good condition. Happy with the service no issues.

Some employees behaviour
was not professional