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Rentola.pt - Pesquisa de imóveis mais inteligente Reviews 79

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TrustScore 1.5 out of 5

1.6

Real Estate Rental Agency
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Company details

  1. Real Estate Rental Agency

Written by the company

À procura do seu próximo imóvel para alugar? Rentola é a sua melhor escolha! Em Rentola, facilitamos a ligação entre inquilinos e proprietários, ajudando-o a encontrar rapidamente e de forma eficiente o seu lar ideal. Quer esteja à procura de um apartamento, uma casa ou um quarto, Rentola oferece uma ampla variedade de imóveis para alugar, adequados a todos os orçamentos e estilos de vida. Com anúncios disponíveis na localização que escolher, a nossa plataforma torna a sua pesquisa simples e dá-lhe as melhores hipóteses de garantir o imóvel perfeito. Precisa de ajuda ou tem alguma dúvida? A nossa equipa de apoio amigável está disponível para o guiar em cada passo. Pode contactar-nos facilmente através do Rento, o nosso assistente virtual disponível nas FAQs, ou preenchendo o formulário de contacto nas Condições Gerais no nosso website. Em Rentola, esforçamo-nos por tornar a sua experiência de procura de imóvel simples, transparente e totalmente livre de stress.

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1.6

Bad

TrustScore 1.5 out of 5

79 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Total lack of transparency

Total lack of transparency. I signed up for a 7-day trial for 1€, and the website failed to clearly state that it would renew for 39€. This is a clear example of 'dark patterns' used to mislead consumers.
I requested a refund within 24 hours of the charge, exercising my EU Right of Withdrawal, but the company has ignored my emails. I have officially reported Rentola to the European Consumer Centre (ECC-Net) under case number ECCPT-20280.
I will not remove this review until a full refund of 39€ is processed. Avoid this site if you value your money.

16 January 2026
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello,

We’re very sorry to hear about your experience and understand your concern regarding the subscription charge.

For clarity, Rentola subscriptions begin with a trial period, and if the trial is not cancelled before it ends, the service automatically continues as a paid subscription, as explained during registration, in the confirmation email, and in our Terms and Conditions. We sincerely apologise if this information was not clear at the time and for any frustration caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for sharing your feedback — we genuinely want to help resolve this matter.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

SCAM but here is how to get your MONEY BACK!

SCAM but I GOT MY MONEY BACK!

I informed rentola via mail about the legal steps i am gonna take and then did some of them (3 complaints to danish, european and portuguese costumer protection) - so not sure if the threat alone worked, but i think so since the money came quickly! Don't waste your time arguing with them via mail, threaten them with proper legal steps. show that you are informed!! (ask Chatgbt!)

If MANY PEOPLE file complaints to Danish Consumer Ombudsman (where rentola is registrated), it will be likely that more ppl get refunded and they will be taken out of business.
These are the steps:

1) Collect and save evidence
Save screenshots of the listing, checkout flow, T&Cs, emails, and chat logs.
Save your payment receipt, bank statement line and transaction ID (last 4 digits of card).

2) Report to consumer authorities (cross-border)
File complaints to:
Danish Consumer Ombudsman (Forbrugerombudsmanden) — Rentola appears Denmark-based.
ECC-Net (European Consumer Centre) in your country — for cross-border consumer help.
Your national consumer protection agency (DECO, Verbraucherzentrale, etc.).
Attach evidence and your police report number if you have

Optional:
3) Open a chargeback / dispute with your bank or card issuer
Upload the screenshots and proof.
Use these grounds: unauthorized / misleading recurring payment or no informed consent.
If your bank refuses (they will try to, since it costs money), escalate in writing, cite Visa Reason Codes 13.2 / 13.5 (canceled recurring transaction / misrepresentation), and threaten escalation to the Financial Ombudsman and ECC-Net.
Ask ChatGbt for the mail to write to your bank to pressure them - worked for me when i stayed persistent, writting this :
"I kindly request written confirmation that this Visa dispute inquiry has been forwarded to the responsible chargeback team.
If this is declined, I require the following from the bank:
the exact legal justification, and
a reference to the specific EU directive or Visa regulation that allegedly prevents submitting this dispute."

4) File a police report (cyber fraud)
File locally (or with relevant country police). Keep the case number. Banks and authorities often require this.
Include transaction details and evidence.

11 November 2025
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello,

We’re very sorry to hear about your experience and understand your frustration regarding payments and subscriptions.

For clarity, Rentola subscriptions begin with a trial or temporary access period, and if this trial is not cancelled before it ends, the service automatically continues as a paid subscription, as explained during registration, in the confirmation email, and in our Terms and Conditions. We sincerely apologise if this was not clear at the time and for any inconvenience caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for sharing your feedback — we genuinely want to help resolve this matter.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

SCAM!

Rentola.pt feels like a scam disguised as a rental platform. The pattern in the Trustpilot reviews is almost identical to my own experience: listings that don’t exist, bait-and-switch leads, constant dead ends, and a subscription system that borders on deceptive and hard to cancel.

Trying to cancel is like a maze. And if you try to cancel as soon as you realise it's a scam, you will have to wait 24 hours. Just long enough for you to forget to cancel - they hope.

The site promises access to real, long-term rentals, but what you actually get is stale, already-rented, short term or fake properties. It’s marketed as a legitimate rental search service, but that, it is definitely not!

They don't let you cancel your subscription within the first 24 hours, so I set a reminder and came back after that and cancelled.

I took some screenshots to prove the cancellation, and I also went into my debit card (Revolut) And blocked this Merchant.

Will they try to take payment after the 7 days, according to other reviews they will try . Fingers crossed I'll be okay.

Be careful. They are literal scammers.

18 November 2025
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hi Sean,

We’re very sorry to hear about your experience and understand your concerns regarding subscriptions and listings. Rentola operates as a property aggregator, displaying listings from multiple sources to make property searches easier, but we do not control the availability of the individual listings themselves.

We’re glad to hear that you were able to cancel your subscription. For clarity, cancellations can also be made by contacting our support team via the contact form on our website. Once cancelled, no further payments should be taken.

We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.

In our message, we believe we clearly explained your subscription was cancelled well within the trial period, and therefore you were not charged for any renewal fee. Therefore we have requested that you update your review to reflect that the service was provided as expected, and that your concerns regarding charges did not materialise.

If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.

Best regards,
Rentola Team

Rated 1 out of 5 stars

I’m the owner of a property in…My property was copied and listed without my authorization

I’m the owner of a property in Portugal, and I found my apartment published on Rentola.pt using my photos, address, and description without my authorisation.
The platform charges users to contact a “landlord”, but the real owner (me) was never contacted or involved. This is false and misleading.
Even worse, there is no way to reach Rentola. All email addresses bounce back, and their website contact pages lead to broken links or FAQs with no human support.
This is a high-risk and deceptive website that abuses real property listings to collect payments from users.
I’ve already reported this case to the Danish and Portuguese Consumer Ombudsman.
Do not trust Rentola.pt

3 November 2025
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello Claudia,

We’re very sorry to hear about your experience and understand your concern regarding the listing of your property.

To clarify, Rentola functions as a rental aggregator, displaying property listings from multiple sources in one place to make searches easier for users. We do not manage the properties directly, and availability and responses depend entirely on the information supplied by the original sources.

While we actively monitor and review content, we also rely on user reports to identify and remove inaccurate or outdated listings as quickly as possible.

To review your case in detail, and assist you directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for bringing this to our attention — we genuinely want to help resolve this matter.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

I noticed a charge of €39 on my account…

I noticed a charge of €39 on my account on 14/10/2025 made by Rentola.

I never activated any paid subscription — I only paid €1 for temporary access, and I am not an active member.

Please cancel any active subscription and refund the €39 that was charged without my authorization.

Thank you for your attention, and I look forward to your reply.

14 October 2025
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello,

We’re very sorry to hear about your experience and completely understand your concern regarding the unexpected charge.

For clarity, Rentola subscriptions begin with a trial or temporary access period, and if this trial is not cancelled before it ends, the service automatically continues as a paid subscription, as explained during registration, in the confirmation email, and in our Terms and Conditions. We sincerely apologise if this was not clear at the time.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for sharing your feedback — we genuinely want to help resolve this matter.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

Rentola is a scam site.

Rentola is a scam site.

DO NOT ENTER YOUR CARD DETAILS.

They literally take €1 off you to contact someone (who's information is available on another website) and you get zero replies.

They have zero properties of ANY use, zero current properties, they pretend they have to get your card details, then they will take €37 out of your account a week later.

The website is unusable and the properties have all been rented or sold long before they show on 'rentola'.

I do not know why credit card companies allow this business to take money from people. SCAM, AVOID RENTOLA.

23 September 2025
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello Andy,

We’re very sorry to hear about your experience and understand how frustrating it can be to encounter unexpected charges or difficulty with listings.

To clarify, Rentola functions as a rental aggregator, bringing together property listings from multiple sources in one place to make the search process easier for users. We do not manage the properties directly; availability and responses depend entirely on the information provided by the original sources.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for sharing your feedback — we genuinely want to help resolve this matter.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

These guys seem to be scam artists …Once they get your credit card details they keep charging or trying to charge it even after you opt out on their website.

These guys seem to be scam artists Once they get your

23 July 2025
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello Eliot,

We’re very sorry to hear about your experience and completely understand how concerning unexpected charges can be. We take concerns regarding subscriptions and payments very seriously and want to ensure your situation is fully reviewed.

For clarity, subscriptions on Rentola begin with a trial period, and if this trial is not cancelled before it ends, the service automatically continues as a paid subscription, as explained during registration, in the confirmation email, and in our Terms and Conditions. We sincerely apologise if this was not clear at the time and for any inconvenience caused.

To help review your case and assist you directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rated 1 out of 5 stars

FALSE INFORMATION

I didn’t even try to use Rentola’s service but we were checking how much a 3 bedroom apartment rents for long term in Albufeira and the apartment we own is listed on there. IT ISN’T CURRENTLY AVAILABLE FOR LONG TERM RENTAL WITH ANYONE. We were beyond shocked. They took all the photos from the company we use for short term rentals. Total scam.

8 July 2025
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello Lavinia,

Thank you for your feedback and we’re very sorry to hear about your concerns.

Rentola functions as a rental aggregator, meaning that we collect and display listings from multiple sources to make rental searches easier for tenants, but we do not manage the properties ourselves. Availability and content of listings depend entirely on the information provided by the original sources.

If you believe your property has been listed incorrectly or without permission, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you again for bringing this to our attention — your feedback helps us improve the platform for all users.

Kind regards,
Rentola Team

Rated 5 out of 5 stars

I highly recommend it

I liked the experience because it was through it that I found a house. Intuitive, practical and efficient in the search as well as in direct contact with the owner. I highly recommend it.

5 May 2025
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello,

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with Rentola.

We’re glad our platform could make your rental search easier and more enjoyable, and that you were able to connect directly with the owner. Your review is greatly appreciated and encourages us to continue providing a smooth and reliable service.

If you ever need assistance or have questions in the future, we’re always here to help.

Best regards,
Rentola Team

Rated 1 out of 5 stars

The worst house search website on earth

The worst website on earth for looking for a house. First they charge us 39 Euros for their services, and when you look for an accomodation, its always a link to another website.
We were looking for a studio and all the places listed on this site are either unavailable or false information which turns out to be a room in an apartment of 8 rooms.
The website has horrible user experience, there's no where to reserve the apartment so I wonder what am I paying 39 euros for? or is it a scam?!
Dont use this site unless you like to throw your mney.

19 June 2024
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello ,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.

We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.

Best regards,
Rentola.pt

Rated 1 out of 5 stars

Do not recommend at all

A listing that is not even theirs, you have to pay to access the information and yet, once it’s paid, it’s almost only external links to another website with other conditions of price and different available dates. Also the website is full of advertising so be ethical and chose: either you make money with membership and offer an ad free experience to your people, or you keep the ad revenue and make it free to see the info.
Any very very very disappointed by the experience as Lisbon is in full housing crisis and website like this really don’t help people find a place.

22 March 2024
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello Benjamin,

Thank you for sharing your feedback. We apologize for the inconvenience you experienced. We strive to provide a valuable service, and your feedback helps us improve. We have attempted to reach out to you for further assistance, but unfortunately, we have not received your contact details. Please feel free to contact us via the contact form on our website, and we'll be more than happy to address any issues you may have. Your satisfaction is our priority.

Best regards,
Rentola.pt

Rated 1 out of 5 stars

Honestly the biggest scam

Honestly the biggest scam.

I signed up, started looking at properties to rent, it then told me to go through a separate site if I wanted to contact the rental agency.

They have since the 24 hour period has ended, I’m blocked out of the site.

Don’t waste your money people.

Regards,
Dominique.

1 February 2024
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hello ,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.

We have been in contact with you and requested more information from you in order to investigate your case further. Unfortunately, you have chosen not to share your information with us. If there is anything we can help you with, please feel free to contact us again.


Best regards,
Rentola.pt

Rated 4 out of 5 stars

Resolved Issue with Ron from Rentola

So we had an issue with our account where it somehow ended up creating to separate accounts. Long story short we ended up having an active subscription we weren't aware of. Thanks to Ron that was happily resolved and now we can step away from the service without any further stress. Thank you so much Ron

8 August 2023
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hi Lynn,

Thank you very much for your review.

We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.

Have a nice day!

Best regards,
Sara
Rentola.pt

Rated 1 out of 5 stars

Total scam.

Total scam.

First they give you a 7 day free trial to test out the site. They make you wait 24 hours to cancel the trial even if it isn't for you.

Then the cancellation doesn't go through and they charge 39 euro.

Scam avoid

Edit:
To add to the insult I am dealing with an agent called Dave refund declined!

In times of a housing crisis these vultures just want to scam you and fleece your money. The company is a SCAM worse than that they know they are look everywhere online and you will see avoid them.

Second edit:

I received the below response but no email or contact. This may just be for show. I emailed them and they just closed the ticket. Please search rentola and read all the reviews online regarding their ethics.

22 March 2023
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hi Keith,

Thanks for your review. We appreciate you taking the time to give us feedback.

We are sorry to hear that you are not satisfied with our service.

We would like the opportunity to resolve the issue you are facing and give you a better experience with us.

We have sent you an email and hope to hear from you soon.

Yours sincerely,
David
Rentola.pt

Rated 5 out of 5 stars

My automatic subscription with Adis (Rentola agent)

Adis (Rentola agent) help me with a solution for my automatic subscription. The solution was great and make me happy with the company's comprehension. Certainly always will be on my recommendations.

13 January 2023
Unprompted review
Rentola.pt - Pesquisa de imóveis mais inteligente logo

Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.pt

Rated 5 out of 5 stars

Rover (Agent of Rentola) made it…

Rover (Agent of Rentola) made it happen. He helped me professionally and reliably to getting refunded, as i didn‘t use my subscription. I hadn‘t known about the amount the monthly fee would be. He understood me and made it possible. Very very good customer care agent! Thanks a lot! All the best, Marlene

14 December 2022
Unprompted review
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Reply from Rentola.pt - Pesquisa de imóveis mais inteligente

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.pt

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