I signed up for a trial and simply forgot to cancel it in time. I was charged €39, which is a lot of money for me right now. I reached out to support immediately to explain my financial situation an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience—they are total scammers! The €1 subscription trap is a lie; without you realizing it, after a week they bill you for a $40 premium subscription, and if you don't cancel, daily inte... See more
Company replied
It's a useless service. It exists only to take advantage of people looking for housing in the tough Netherlands market. They charge you as soon as the trial ends and refuse to refund you even thou... See more
Company replied
Never ever use this service. Signed up for the “free” trial of €1 in the Netherlands and ended up paying €80 for a monthly payment and “collection fees”. You wont find genuine housing listings and the... See more
Company replied
Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.7
Bad
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You pay £1 to view listing
You pay £1 to view listing, expired listing's then a month later billed £35 luckily used paypal, scammers taking a chance STAY AWAY
2 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that this situation left you feeling disappointed. We understand how frustrating it can be when a listing does not meet expectations and billing later causes concern.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would be happy to review your specific case in detail and clarify what happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
don’t even bother
I have been bothered by rentola through Intrum for a few times now about paying an outstanding invoice which is completely unreasonable. I started my free trial subscription on the 19th of October. After 14 days of the free trial turns into a subscription of 39€. As I didn’t like the platform I cancelled the subscription in November. And they insist on me paying now 80€ of the outstanding invoice? They take advantage of the vulnerable apartment seekers all the time, many others have also said they got charged crazy amounts. I dont reccomend it at all, the page is also not worth the money, you get the same information without subscription. In the end I didnt find anything there anyways.
16 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tjasa,
We’re sorry to read that this situation has caused you so much frustration. We understand how concerning it can feel when there is uncertainty around invoices and external follow-up.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would very much like to review your specific case in detail and clarify exactly what has happened.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
Scam scam scam scam scam
8 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Ico,
We’re genuinely sorry to see that this has left you feeling this way. That’s certainly not the experience we want anyone to have.
If something didn’t meet your expectations, we’d really appreciate the opportunity to look into it and clarify the situation for you.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They're charging me for a payment from…
They're charging me for a payment from 1 year ago through intrum. I made the payment via Ideal, but they're charging me for the month in which I didn't have a subscription.
25 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Gabriela,
We’re sorry to read that this situation has caused concern, especially when it relates to a payment from some time ago and you believe there was no active subscription during that period. We understand how important it is to have clarity about past billing.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would like to review your account history and the payment details carefully to clarify what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
If I could rate this zero I would
If I could rate this zero I would. Please PLEASE don’t use this site. They have been charging me for months for a subscription even though I asked for this to be cancelled multiple times. Now they are going to charge me extra 60€ late fee for a subscription I don’t even have !!!!!!!!! Please don’t use this scam of a website they will cause you endlesss stress. I don’t normally write reviews but this company is so bad!!!!
24 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read how stressful this situation has been for you. Ongoing billing concerns and additional fees can understandably cause frustration, especially if you believe you have already requested cancellation.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would like to carefully review your account to clarify the subscription status and any related charges.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Ricardo,
We’re sorry to see that this has been your experience. We understand that something must have led to frustration for you to describe it this way.
We would appreciate the opportunity to look into your situation and provide clarification where needed.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Bonny,
We’re sorry to see that this has been your impression of our service. We understand that something must have caused strong frustration for you to feel this way.
We would welcome the opportunity to review your situation and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMERS!!!!!!
14 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to see that this has been your experience. We understand that something must have caused significant frustration for you to feel this way.
We would appreciate the opportunity to look into your situation and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Don't use this site . Scammer
Don't use this site, they say pay 1 euro to check some data without informig you transparent they put a hidden cost in the condition pages somewhere where you obviously agree to pay 40 euro....
14 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Konstantin,
We’re sorry to read that this has been your impression of the subscription process. We understand that pricing clarity is important and that unexpected charges can lead to frustration.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
We would be happy to review your account details and clarify how the registration and billing were presented in your specific case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Great support
Abhinav supported me very professionally and friendly. Thank you again
13 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Simone,
Thank you for taking the time to share your positive experience. We’re very pleased to hear that Abhinav was able to assist you in a professional and friendly manner — we’ll be sure to pass along your kind words.
We truly appreciate your feedback.
Kind regards,
Rentola Team
Dear Rentola Team,
Dear Rentola Team,
I am extremely frustrated to report that an unauthorized charge of £25.25 was taken from my account on the 8th of March. This charge is completely unjustified, and I demand an immediate refund.
In addition to this, I also noticed that the membership fee of 39 euros has been charged twice, which is completely incorrect and should not have occurred.
I demand a full refund for both the unauthorized £25.25 charge and the duplicate membership fee of 39 euros. Please confirm that this action has been taken and let me know how you plan to resolve this situation.
8 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lucia,
We’re sorry to read how frustrating this situation has been for you, especially regarding the charges you mentioned. We understand that seeing unexpected or duplicate payments can be concerning and we take such matters seriously.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
We would like to carefully review your account to clarify the £25.25 charge as well as the membership payments you referenced, and provide you with a clear explanation based on your registration and billing history.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scams people
1 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Amelia,
We’re sorry to see that this has been your impression of our service. We take feedback seriously and would like the opportunity to understand what led you to feel this way.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They overcharge even when you cancel
I have cancelled my subscription and they have kept charging me, i contacted them and got no reply. I could not connect to website anymore, i wrote to cancel subscription and am now being charged additional 2 months on top. Also the ads are not verified and most outdated.
10 October 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Christiane,
We’re sorry to hear that this situation has caused you frustration, especially if you believe you cancelled and still saw additional charges. We understand how concerning that can be.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would also like to review the listing concerns you mentioned and check the status of your account to clarify what happened.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Rentola Team
Nooit hier gebruik van maken
Nooit hier gebruik van maken. Dit zijn oplichters. Ze geven onduidelijke informatie over je lidmaatschap en de mogelijkheid om het op te zeggen. En proberen geld van je te vissen, voordat je het door hebt. Waardeloze website. Je krijgt geen bevestiging van je opzegging, je moet dan een mail sturen. En wat ze doen is, ze willen je laten betalen voor de volgende maand. Ze sturen geen herinnering of signaaltje over het einde van de trial. Het stomme is dat er wel een factuur voor je klaar staat, maar dat je geen actieve Premium account heb. Heb direct melding gemaakt bij fraude helpdesks. Ik wacht nog steeds op antwoord van Rentola over het einde van de lidmaatschap en het annuleren van hun malafide opgestelde openstaande factuur.
Never use this. They're scammers. They provide you with unclear information about your membership and subscription and unclear information about what is needed to cancel your account in time. They try to get your money, before you even know it. Useless website/portal. You don't even get a confirmation of your cancellation (deliberately so). They force you to e-mail them about the confirmation. And what they then do, is that they want to get you to pay for the next month. They don't send a reminder or any heads up about the end of your trial period. The funny thing is, they do bill you even if you have cancelled, but your Premium account is stopped once you cancel it yourself on the website. I instantly filed my complaint with several fraud helpdesks. I am still awaiting Rentola's reply about their correct confirmation of the end of the subscription and their reply about cancelling their malevolent billing.
10 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hallo,
We zien dat deze situatie bij u tot veel wantrouwen en frustratie heeft geleid. Dat is uiteraard niet de bedoeling wanneer iemand gebruikmaakt van onze dienst.
Het abonnement begint met een proefperiode tegen een gereduceerd tarief — een kennismakingsaanbod om de service te kunnen beoordelen. Na afloop van deze periode wordt het abonnement automatisch voortgezet tegen het standaardtarief, tenzij het vóór het einde van de proefperiode wordt opgezegd.
U kunt uw abonnement rechtstreeks opzeggen via uw account op het portaal of door een verzoek in te dienen via het contactformulier op onze website, zodat ons supportteam uw aanvraag correct kan ontvangen en verwerken.
Wij kijken graag zorgvuldig met u mee naar de status van uw account, de opzegging en eventuele facturatie, zodat hierover duidelijkheid kan worden gegeven.
Wij hebben via Trustpilot’s beveiligde systeem om uw gegevens gevraagd, maar omdat wij hierop geen reactie hebben ontvangen, zijn wij op dit moment niet in staat om verdere actie te ondernemen. Wij waarderen uw feedback en mocht u alsnog verdere ondersteuning wensen, dan kunt u contact opnemen met ons supportteam door het contactformulier in te vullen zoals vermeld in de algemene voorwaarden op onze website.
Met vriendelijke groet,
Rentola Team
i signed up for a free trial however i…
i signed up for a free trial however i am unable to cancel. i have requested a reset my password many times, no emails received and now i am being charged when the site did not allow me to cancel int he first instance. This is not my error but theirs and there is no way of contacting anyone to resolve this. Their email info@rentola is automated,yet they are details provided to contact them.. how does that work? There is no phone number and nothing else of use. I do not want this matter to escalate and need my account cancelled ASAP. This is a nightmare. Can anyone advise what organisation they can be reported to as this appears to be an ongoing problem.
3 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read how stressful this situation has been for you. We understand how frustrating it can feel when you are trying to cancel and experience login or communication difficulties at the same time.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would like to review your account details as soon as possible and clarify what happened, including the password reset issue and subscription status.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fkin scam
Fkin scam, canceled the 1€ trial and even i description from the mail, they still charge me the money from my credit card.
5 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Olga,
We’re sorry to hear that this has caused you frustration. We understand how concerning it can be when you believe you have cancelled and still see a charge on your card.
Once a subscription is cancelled, no further charges occur. If a payment was processed after cancellation, it may relate to a billing period that was already active before the cancellation took effect, or there could be a second subscription registered under a different email address.
We would be happy to review your details to clarify exactly what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Fkin scam, canceled the 1€ trial and now all of a sudden they charged me and not just once but twice 39€.
31 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Alan,
We’re sorry to read how upsetting this situation has been for you. Seeing unexpected charges — especially more than once — can understandably cause frustration and concern.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would like to review your account details carefully to clarify exactly what happened and provide you with a clear explanation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scammers
They made a subscription without my permission, and now after a couple of months, they say that i have a bill of 80 euros for the fake service.
15 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Dino,
We’re sorry to read that you feel this way about your experience. We understand how concerning it can be to receive a payment request if you believe you did not intentionally activate a subscription.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
We would like to review your account carefully to clarify what occurred and provide you with accurate information regarding the charges.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Got 0 results
Got 0 results, without me knowing go "subscribed", now they demanding a payment for services I did not get. Also a lot of advertisements on the site are old or just non existent. Screw off Rentola
27 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Vygintas,
We’re sorry to read that your experience with the platform has been disappointing. We understand that it can be frustrating if the service did not meet your expectations or if there was confusion about the subscription status.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Huurportaal functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would be happy to review your account and clarify the subscription and listing concerns in detail.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Very concerned that this is a scam as I…
Very concerned that this is a scam as I paid the $2 to get in touch with a landlord for a rental. After paying, I was sent to the real listing posted by a real estate company which was in fact selling the house. The rentola add was misleading. I have tried to cancel my subscription but cannot log in to do so as my details are “incorrect” when I am definitely using the right log in details. Do not purchase the subscription to this website I do believe it to be a scam to get money off people who cannot log in to cancel their subscription. This is terrible
21 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lilianna,
We’re truly sorry to read how concerning and frustrating this situation has been for you. We understand how upsetting it must feel to pay for access expecting to contact a landlord, only to be redirected to a listing that did not match your expectations. On top of that, being unable to log in while trying to cancel would understandably add even more stress.
We would very much like to look into both the listing you mentioned and the login issue you’re experiencing. Access problems can sometimes be related to small differences in email spelling or account registration details, and we’re happy to help clarify this for you.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.